Week 7_1

Chapter 13 Slides

Opening Example

 Opening Vignette

 Sephora

 The solution

 Chatbots – information for company resources

 Shade -matching

Expert Systems and REcommenders

 Basic Concepts of ES

 Experts

 Expertise

 Typical areas for ES Applications

 Many areas!

 Structure and Process of ES

 Recommendation Systems

Concepts, Drivers, and Benefits of Chatbots

 What is a Chatbot?

 Chatbot Evolution

 Components of Chatbots and process of their use

 Drivers and Benefits

Enterprise Chatbots

 The interest of Enterprises in Chatbots

 Enterprise Chatbots

 Knowledge for Enterprise Chatbots

Virtual Personal Assistants

 Assistant for Information Search

 Amazon Alexa and Echo

 Apple’s Siri

 Google’s Assistant

 Knowledge for Virtual Personal Assistants

Implementation Issues

 Technology Issues

 Disadvantages and Limitations of Bots

 Quality of Chatbots

Wrap Up

 Review the Chapter highlights

 Review the key terms

 Complete the weekly homework