Week 7

Bright Dark Blues Grays Night

ANALYTICS, DATA SCIENCE,& ARTIFICIAL INTELLIGENCE,11 EDITION

Chapter 13 Slides

OPENING EXAMPLE

• Opening Vignette

• Sephora
• The solution

• Chatbots–information for company resources
• Shade-matching

EXPERT SYSTEMS ANDRECOMMENDERS

• Basic Concepts of ES
• Experts
• Expertise
• Typical areas for ES Applications

• Many areas!

• Structure and Process of ES
• Recommendation Systems

CONCEPTS, DRIVERS, AND BENEFITS OFCHATBOTS

• What is a Chatbot?
• Chatbot Evolution
• Components ofChatbots and processof their use
• Drivers and Benefits

ENTERPRISE CHATBOTS

• The interest of Enterprises in Chatbots
• Enterprise Chatbots
• Knowledge for Enterprise Chatbots

VIRTUAL PERSONAL ASSISTANTS

• Assistant for Information Search
• Amazon Alexa and Echo
• Apple’s Siri
• Google’s Assistant
• Knowledge for Virtual Personal Assistants

IMPLEMENTATION ISSUES

• Technology Issues
• Disadvantages and Limitations of Bots
• Quality of Chatbots

WRAP UP

• Review the Chapter highlights
• Review the key terms
• Complete the weekly homework

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