Self-Reflection Paper
chole
Chapter11.pptx
Professionalism in the Workplace
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Today’s Agenda
Professionalism and Business Etiquette
Face-To-Face Communication
Telephone Skills
Teamwork
Meetings
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Today’s Agenda
Professionalism and Business Etiquette
Face-To-Face Communication
Telephone Skills
Teamwork
Meetings
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Please discuss with your peers
How do you define “professionalism”? What does the term mean to you?
Do you believe that professionalism is really important?
Do any individuals come to mind as role models when you think about professionalism? Why do those particular individuals epitomize professionalism to you?
Do any individuals (no names) or examples come to mind when you think about lack of professionalism? Why?
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Developing Professionalism and Business Etiquette Skills
What is professionalism?
Civility
Business and dining etiquette
Polished image
Social intelligence
Soft skills
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Professionalism Leads to Success
Good manners and businesslike, professional demeanor among top soft skills that employers seek in job candidates.
Projecting and maintaining a professional image can make a real difference in helping you obtain and keep the job of your dreams.
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Projecting Professionalism: Speech Habits
Your credibility can be seriously damaged by sounding uneducated, crude, or adolescent.
uptalk
like used as a filler
“you guys”
slang and profanity
poor grammar
Unprofessional
Professional
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Even in brief e-mail messages and texts,
employers:
like to see subjects, verbs, and punctuation
dislike IM abbreviations
value conciseness and correct spelling
incomplete sentences
misspelled words
exclamation points
IM slang and textspeak
mindless chatter
sloppy messages
Projecting Professionalism: E-Mail
Unprofessional
Professional
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E-mail addresses:
should include a name or businesslike expression
should not sound cute or include nicknames.
E-mail addresses such as:
[email protected] [email protected] [email protected]
Projecting Professionalism: E-Mail
Unprofessional
Professional
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An outgoing message that states your name and provides instructions for leaving a message
An outgoing message with distracting background music, weird sounds, or a joke message
Projecting Professionalism: Voicemail
Unprofessional
Professional
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A quiet background when you answer the telephone, especially if you are expecting a prospective employer’s call
Blaring TV shows, thunderous music, or sports events playing in the background when you answer the phone
Projecting Professionalism: Telephone Presence
Unprofessional
Professional
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Turning off phone and message notification during meetings
using smart devices only for business-related purposes
Using electronics during business meetings for nonbusiness purposes or during conversations with fellow employees
raising your voice
forcing others to overhear your calls
Projecting Professionalism: Cell Phones, Tablets
Unprofessional
Professional
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Sending business text messages only when necessary
Sending and receiving text messages during meetings for nonbusiness purposes
texting during face-to-face conversations, or texting needlessly
Projecting Professionalism: Texting
Unprofessional
Professional
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Today’s Agenda
Professionalism and Business Etiquette
Face-To-Face Communication
Telephone Skills
Teamwork
Meetings
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Questions?
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Be specific.
Mentally outline your conversation.
When possible, communicate face-to-face.
Offer to help.
Providing Constructive Criticism on the Job
Focus on improvement
Avoid broad generalizations.
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Keep it private.
Discuss the behavior, not the person.
Use the word we rather than you.
Avoid anger, sarcasm, and a raised voice.
Providing Constructive Criticism on the Job
Encourage two-way communication
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Listen without interrupting.
Paraphrase what was said.
Receiving Workplace Criticism Gracefully
Acknowledge what you are hearing.
“I understand you have a concern.”
Determine the speaker’s intent.
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Learn from criticism.
Ask for more information if necessary.
Agree – if the comments are accurate.
Look for a middle position.
Receiving Workplace Criticism Gracefully
Disagree respectfully and constructively – if you feel the comments are unfair.
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Constructive Criticism
Please review 11.6 “Constructive Criticism” on page 355.
Read each scenario outlined in the exercise. Then, with a partner, identify an appropriate solution for each.
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Today’s Agenda
Professionalism and Business Etiquette
Face-To-Face Communication
Telephone Skills
Teamwork
Meetings
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Making Telephone Calls Professionally
Plan a mini-agenda.
Use a three-point introduction
call the person by name
identify yourself
give a brief reason for calling
Be professional and courteous.
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Receiving Telephone Calls Professionally
Identify yourself immediately.
Be responsive and helpful.
Practice telephone confidentiality.
Take messages carefully.
Put callers on hold respectfully.
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Receiving Telephone Calls Professionally
When answering, include:
your name
company name
a greeting
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Don’t use voice mail to avoid taking calls.
Prepare a professional, concise, friendly greeting.
Respond to messages promptly.
Plan for vacations and other extended absences.
Making the Best Use of Voice Mail
On the receiver’s end:
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Be prepared to leave a message.
Leave a concise, thorough message.
Speak slowly and articulate.
Be careful with confidential information.
Making the Best Use of Voice Mail
On the caller’s end:
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Telephone Skills
Please read 11.7 “Telephone Skills” on page 355.
Then, with a partner, role play scenario a.
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Telephone Skills
Now, role play scenarios d, and e.
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Today’s Agenda
Professionalism and Business Etiquette
Face-To-Face Communication
Telephone Skills
Teamwork
Meetings
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Today’s Agenda
Professionalism and Business Etiquette
Face-To-Face Communication
Telephone Skills
Teamwork
Meetings
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Every Meeting Ever
Planning a Productive Meeting
Meet face-to-face when the topic is important and requires an exchange of ideas.
Invite the right people.
Distribute an agenda.
Use a digital calendar for scheduling.
Train participants on technology.
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Running the Meeting
Start on time, review agenda and ground rules
Appoint a secretary and a recorder
Encourage participation
Confront conflict frankly
Summarize along the way
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Ending the Meeting and Following Up
Review meeting decisions.
Distribute minutes of meeting.
Remind people of action items.
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Being a Productive Participant
Keep your voice calm and pleasant, yet energetic.
Arrive early and come prepared
Have a positive attitude.
Contribute respectfully
Wait for others to finish.
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Being a Productive Participant
Follow up by completing assigned tasks.
Give credit to others.
Use electronic devices only for meeting-related tasks.
Help summarize
Express your views in the meeting, not later.
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Questions?
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