Case Study for Team Building and Teamwork

Chapter10TeamBuildingandTeamwork.ppt

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Structural Inhibitors of Teamwork
Rewarding Team and Individual Performance
Recognizing Teamwork and Team Players
Leading Multicultural Teams
A team is a group of people with a common, collective goal. The rationale for the team approach to work is that “two heads are better than one.”

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Teams can be classified as department, process improvement, and task force teams. Factors that can promote the success of a team are:
Personal identity of team members
Relationships among team members
The team’s identity within the organization.

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

After a team has been formed, a mission statement should be drafted. A good mission statement summarizes the team’s reason for being. It should be broad enough to allow for the measure of progress.
Character traits that promote successful teamwork are:
Honesty
Selflessness

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Perseverance
Teams are not bossed. They are coached. Coaches are facilitators and mentors. They promote mutual respect among team members and foster cultural diversity.

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Employees will not always work well together as a team just because it’s the right thing to do. Employees might not be willing to trust their performance, in part, to other employees.
Common structural inhibitors in organizations are:
Unit structure
Accountability

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Quality Management, Eighth Edition Dr. David L. Goetsch

Ten: Team Building and Teamwork

Challenges faced when leading multicultural teams include differing: 1) approaches to decision making, 2) attitudes toward authority, 3) attitudes toward work, and 4) approaches to communicating.