Group Phases Paper (KATHERINE BECKS)
Kbanks
chapter10Rothwell.pptChapter 10
Conflict Management in Groups
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Communication Styles of Conflict Management
Style Dimension
Collaborative
Accommodating
Compromising
Avoiding
Competing
Task-Social
- High task, high social
- Low task, high social
- Moderate task, moderate social
- Low task, low social
- High task, low social
NOTE: There are exceptions to the above. One may accommodate to move the task forward, or avoid to prevent social disharmony. The above characterizations are tendencies not absolutes.
10 Conflict Management in Groups
General Conditions for Conflict Management Styles
Style
Collaborating
Appropriate
Complex issues
First approach
Ample time
Inappropriate
Trivial issues
Last resort (unlikely to work)
10 Conflict Management in Groups
General Conditions for Conflict Management Styles
Style
Accommodating
Appropriate
Trivial issues
Issues significant only to one side
Maintaining close relationships (especially collectivist cultures)
Large power imbalance
Inappropriate
Complex issues
Issues significant to all parties
Social relationships temporary
Relatively equal power
10 Conflict Management in Groups
General Conditions for Conflict Management Styles
Style
Compromising
Appropriate
No integrative solution available
Temporary solution better than no agreement
Inappropriate
Initial goal
Giving up too soon on critical issues
10 Conflict Management in Groups
General Conditions for Conflict Management Styles
Style
Avoiding
Appropriate
Issues are trivial
Hazardous to confront
Inappropriate
Issues are significant
Ignoring disagreements may damage social relationships
10 Conflict Management in Groups
General Conditions for Conflict Management Styles
Style
Competing
Appropriate
Timely decision required
Last resort
Disruptive member unresponsive to other approaches
Inappropriate
Time not a constraint
First option
Concern for positive social relations critical (especially collectivist cultures)
10 Conflict Management in Groups
Anger Management
Managing Your Own Anger
Reframe self talk
Listen nondefensively
Deliberately calm yourself
Find distractions
10 Conflict Management in Groups
Anger Management
Managing the Anger of Others
Be asymmetrical
Validate the other person
Probe
Distract
Assume a problem orientation
Refuse to be abused
Disengage
10 Conflict Management in Groups
