BSBWOR502 Lead and Manage Team Effectiveness

2.  Leadership is:   A.  a process that uses the organisation's operating objective to produce output and outcomes. B.  activities that produce output, such as meetings and report writing. C.  the ability to influence a group or team towards the achievement of its vision or objectives. D.  the ability to plan, organise, coordinate, monitor and control the work of others to achieve specific objectives in accordance with organisational policies and guidelines.

3.  Dysfunctional roles are the behaviours:   A.  intended to distract the group from its purpose or to inhibit the group's progress towards its goals. B.  needed to focus on the specified goals or objectives to be completed as a group. C.  needed to focus on people and their relationships. D.  that form a connection, link or relationship between different team members and other teams.

4.  Groupthink is:   A.  the level of common purpose and commitment among members. B.  a situation in which a high level of group cohesiveness prevents disagreement, constructive criticism and full assessment of alternatives. C.  the moral, social and behavioural norms of a team based on the beliefs, attitudes and priorities of its members. D.  the atmosphere created by the cohesiveness of a team.

5.  Consultation is a process that:   A.  shares ideas and provides feedback. B.  develops shared understanding among employees of what needs to be done to enable the organisation to achieve its goals. C.  builds a culture of confidence and trust among all employees. D.  All of the given answers are correct.

6.  A code of ethics is:   A.  a set of standards, rules, guidelines and values that govern and guide ethical behaviour in an organisation or profession. B.  a set of conventional principles and expectations that are considered binding on any person who is a member of the organisation. C.  the perception of the organisation based on what the organisation says and does. D.  behaviour that does not conform to approved standards of social or professional behaviour.

7.  Team culture is influenced by:   A.  the beliefs, values and assumptions of the original members. B.  the openness of the team to new learning experiences. C.  the new beliefs, values and assumptions brought by new team members. D.  All of the given answers are correct.

8.  Teamwork is cooperative effort by the members of a group or team to achieve a common goal.   True    False

9.  Norms are actions that produce output such as meetings and report writing.   True    False

10.  A team performance plan is a detailed plan used to identify the desired team performance level, tasks and actions to achieve objectives, and how team performance will be monitored and measured.   True    False

11.  Empowerment is a strategy and philosophy that enables employees to make decisions about their jobs and assume the responsibilities, risks and rewards associated with making their own decisions.   True    False

12.  Risk management is the process of identification of potential negative events and the development of plans to mitigate or minimise the likelihood of the negative event occurring and/or the consequences in the event that it does occur.   True    False

13.  Liaison is the miscommunication in the relationship between different levels of management, departments, teams or groups of an organisation.   True    False

14.  Organisational image is the perception of the organisation based on what the organisation says or does.   True    False

15.  There are five types of teams: project teams; self-managed work teams; cross-functional teams; virtual teams and management teams. Discuss two characteristics of each of these teams.  

16.  Identify and describe the five stages of team development.  

17.  Define and distinguish between the terms 'team purpose statement' and 'team performance plan'.  

18.  Define and distinguish between task-related roles, maintenance-related roles, liaison-related roles and dysfunctional roles. Give examples of each.  

Chapter 06 Testbank Key  

1.  The five stages of team development are:   A.  establishing, rapport, prioritising, planning and evaluating. B.  forming, storming, norming, performing and adjourning. C.  planning, creating, recruiting, performing and reporting. D.  forming, generating, prioritising, reporting, evaluating.

Competency: BSBWOR502B E2 Difficulty: Easy Section: 6.1 Types of teams  

2.  Leadership is:   A.  a process that uses the organisation's operating objective to produce output and outcomes. B.  activities that produce output, such as meetings and report writing. C.  the ability to influence a group or team towards the achievement of its vision or objectives. D.  the ability to plan, organise, coordinate, monitor and control the work of others to achieve specific objectives in accordance with organisational policies and guidelines.

Competency: BSBWOR502B E1 Competency: BSBWOR502B E2 Difficulty: Medium Section: 6.1 Types of teams  

3.  Dysfunctional roles are the behaviours:   A.  intended to distract the group from its purpose or to inhibit the group's progress towards its goals. B.  needed to focus on the specified goals or objectives to be completed as a group. C.  needed to focus on people and their relationships. D.  that form a connection, link or relationship between different team members and other teams.

Competency: BSBWOR502B E2 Difficulty: Easy Section: 6.1 Types of teams  

4.  Groupthink is:   A.  the level of common purpose and commitment among members. B.  a situation in which a high level of group cohesiveness prevents disagreement, constructive criticism and full assessment of alternatives. C.  the moral, social and behavioural norms of a team based on the beliefs, attitudes and priorities of its members. D.  the atmosphere created by the cohesiveness of a team.

Competency: BSBWOR502B E3 Difficulty: Medium Section: 6.3 Facilitate and empower work teams  

5.  Consultation is a process that:   A.  shares ideas and provides feedback. B.  develops shared understanding among employees of what needs to be done to enable the organisation to achieve its goals. C.  builds a culture of confidence and trust among all employees. D.  All of the given answers are correct.

Competency: BSBWOR502B E1 Difficulty: Easy Section: 6.3 Facilitate and empower work teams  

6.  A code of ethics is:   A.  a set of standards, rules, guidelines and values that govern and guide ethical behaviour in an organisation or profession. B.  a set of conventional principles and expectations that are considered binding on any person who is a member of the organisation. C.  the perception of the organisation based on what the organisation says and does. D.  behaviour that does not conform to approved standards of social or professional behaviour.

Competency: BSBWOR502B E3 Difficulty: Medium Section: 6.5 Enhance the organisation's image  

7.  Team culture is influenced by:   A.  the beliefs, values and assumptions of the original members. B.  the openness of the team to new learning experiences. C.  the new beliefs, values and assumptions brought by new team members. D.  All of the given answers are correct.

Competency: BSBWOR502B E2 Difficulty: Medium Section: 6.1 Types of teams  

8.  Teamwork is cooperative effort by the members of a group or team to achieve a common goal.   TRUE