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Chapter_11_1.pptxMANAGEMENT
© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Ricky W. Griffin
TWELFTH EDITION
Part Four: The Organizing Process
Chapter Eleven: Managing Organization Design
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Learning Outcomes
© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Describe the basic nature of organization design.
Identify and explain two basic universal perspectives on organization design.
Identify and explain key situational influences on organization design.
Discuss how an organization’s strategy and its design are interrelated.
Describe the basic forms of organization design.
Describe emerging issues in organization design.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Nature of Organization Design
Organization design
is the overall set of structural elements and the relationships among those elements used to manage the total organization.
Keep two important points in mind.
Organizations are not designed and left intact
most change continuously.
Organization design for larger organizations is extremely complex
no description is complete.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Universal Perspectives on Organization Design
Bureaucratic Model (Max Weber)
A bureaucracy is an organization based on a legitimate and formal system of authority.
Weber’s ideal bureaucracy’s characteristics:
Distinct division of labor.
Consistent rules and uniform task performance.
A chain of command from top to bottom.
Impersonal managers.
Employment based on technical expertise.
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Bureaucratic Model
Strengths
Several elements often improve efficiency.
Helps prevent favoritism.
Makes procedures and practices clear to everyone.
Weaknesses
Results in inflexibility and rigidity.
Making exceptions or changing the rules is often difficult.
Often results in neglect of human and social processes.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Behavioral Model
The behavioral model
stresses attention to developing work groups and concern with interpersonal processes.
Eight important processes fall along a continuum:
leadership, motivation, communication, interactions, decision making, goal setting, control, and performance goals.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Behavioral Model
Major Strength
It emphasizes human behavior by stressing the value of an organization’s employees.
This led to a more humanistic approach to designing organizations.
Major Weakness
The approach again argues there is one best way to design an organization – as a System 4.
Evidence is strong there is no one best approach.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Situational Influences on Organization Design
Situational view of organization design
assumes the optimal design depends on a set of relevant situational factors.
Four basic factors are discussed here
technology, environment, size, and organization life cycle.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Organization Design and Technology
Technology is the conversion processes used to transform inputs into outputs.
Multiple technologies may be used but the most important one is called the core technology.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Burns and Stalker studied stable and unstable environments and two design styles emerged.
Organization Design and Environment
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Mechanistic organization
Similar to a System 1 model, most frequently found in stable environments.
Organic organization
A very flexible and informal model, most often found in unstable environments.
Structured in predictable ways.
Constant change dictates a high level of flexibility.
© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Organization Design and Environment
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Differentiation
The extent to which the organization is broken down into subunits.
Integration
The degree to which the various subunits must work together in a coordinated fashion.
© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Organization Design and Organizational Size
Organizational size
is the total number of full-time or full-time-equivalent employees.
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Organization Design and Organizational Life Cycle
Organizational life cycle
is a four-phase process through which organizations evolve.
Stages include:
Birth – the start of the business.
Youth – growth.
Midlife – gradual growth into stability.
Maturity – stability into possible decline.
Structure must evolve to cope with challenges in each stage of the process.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Most designs fall into one of four basic categories, others are hybrids.
Basic Forms of Organization Design
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Functional (U-Form)
Conglomerate (H-Form)
Divisional (M-Form)
Matrix
Hybrid
© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design
Functional (U-Form) design
is based on the functional approach to departmentalization. (U for unitary.)
Units are grouped into functional departments.
Considerable coordination is needed.
Shares same advantages/disadvantages as functional departmentalization.
Staffed by experts, facilitates coordination, but promotes a functional focus and centralization.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Figure 11.1
Functional or U-Form Design for a Small Manufacturing Company
Note that each functional area is dependent on the others.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design
Conglomerate (H-Form) design
used by an organization made up of a set of unrelated businesses.
Essentially a holding company results from unrelated diversification. (H for holding.)
A general manager oversees each business.
Responsible for profit/loss, acts independently.
Corporate staff evaluate, allocate, and decide.
Basic shortcomings are complexity.
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Figure 11.2
Conglomerate (H-Form) Design at Samsung
This design results from a strategy of unrelated diversification.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design
Divisional (M-Form) design
multiple businesses in related areas operating within a larger organizational framework.
(M-form for multidivisional.)
Some activities are decentralized, some are centralized at the corporate level.
The biggest advantage is the opportunity for coordination and shared resources.
If kept in balance, outperforms U- or H-forms.
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Figure 11.3
Multidivisional (M-Form) Design at Hilton Hotels
This design results from a strategy of related diversification.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design
Matrix design
is based on two overlapping bases of departmentalization.
Project managers head a project group composed of representatives from functional departments.
A multiple-command structure results when an individual reports to a functional superior and to one or more project managers.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Figure 11.4
A Matrix Organization
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design
The matrix form is common in one of three situations.
When there is strong pressure from the environment.
When large amounts of information need processing.
When there is pressure for shared resources.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design - Matrix
Advantages
Enhances flexibility.
Team members are motivated and committed.
Employees learn new skills.
Efficient use of human resources.
Enhances cooperation.
Allows decentralization.
Disadvantages
Uncertain reporting relationships.
Some take advantage of “unlimited freedom”.
Group dynamics include:
increased decision time,
individual domination,
may compromise too much,
may lose focus.
Coordination time increases.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Basic Forms of Organization Design
Hybrid designs
A hybrid design occurs when two or more of the common forms of design are combined.
Few companies use a design in its pure form.
Most firms have one basic design as a foundation but maintain flexibility needed to facilitate modifications.
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© 2017 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Emerging Issues in Organization Design
A team organization
relies on project-type teams, with little or no underlying functional hierarchy.
A virtual organization
is one with little or no formal structure.
A learning organization
facilitates lifelong learning and personal development of all employees while continually transforming itself to respond to changing demands and needs.
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