Reflection paper
Chapter 7 Research: Gathering Information for IMC Planning
William F. Arens Michael F. Weigold Christian Arens
Chapter Overview
How advertisers gather intelligence about the marketplace and apply their findings
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Chapter Objectives
Elaborate on the purposes of IMC research
Explain the basic steps in the research process
Discuss the meaning of qualitative and quantitative research and how methods differ
Recognize the differences between pretesting and posttesting of campaign messages
List the important considerations in IMC research
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What is Marketing Research?
Functions
Consumer Needs & Market Segments
Product Development
Assess Effectiveness
Financial Planning
Quality Control
Economic Forecasting
Purposes
Recruit New Customers
Retain Current Customers
Regain Lost Customers
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Applying Advertising Research
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Applying Advertising Research
Target Audience Selection
Message- Element Selection
Media Selection
Product Concept
Strategy Research
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Concept Pretesting & Post-testing
Merchandise
Markets
Motives
Messages
Media
Pretesting Decisions
Whether and how
to continue
Post-test Decisions
What to change
How much to
spend in the future
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Steps in the Research Process
1. Analyze situation and define problem
3. Establish research objectives
Qualitative
Quantitative
4. Conduct primary research
5. Interpret and report findings
External
Internal
Primary Data
Secondary Data
2. Conduct informal (exploratory) research
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Qualitative Methods: Intensive Techniques
Projective Techniques
Feelings, attitudes, interests, opinions, needs, motives on ambiguous situation
Focus Groups
In-Depth Interviews
Interaction reveals true feelings and behavior
Observation, Experimentation, Surveys
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Advertisers use projective techniques to unearth people’s underlying
or subconscious feelings, attitudes, interests, opinions, needs, and motives.
Qualitative Methods
A focus group is especially effective when used in conjunction with market surveys
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Quantitative Methods
Survey
Experiment
Observation
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Quantitative Methods
The Universal Product Code (UPC) label allows measurement of advertising response
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Quantitative Methods
Envirosell uses cameras to capture in-store consumer shopping habits
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Understanding Data Types
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Research Costs
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Methods for Pretesting Ads
Direct questioning
Focus group
Order-of-merit test
Print Ads
Portfolio test
Mock magazine
Perceptual meaning study
Paired comparison
Direct mail test
Pretesting for Social Media
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Through direct questioning, researchers can elicit a full range of responses from people and thereby infer how well advertising messages convey key copy points.
Order-of-merit test. Respondents see two or more ads and arrange them in rank order.
■ Paired comparison method. Respondents compare each ad in a group.
■ Portfolio test. One group sees a portfolio of test ads interspersed among other ads and editorial matter. Another group sees the portfolio without the test ads.
■ Mock magazine. Test ads are “stripped into” a magazine, which is left with respondents for a specified time. (Also used as a posttesting technique.)
■ Perceptual meaning study. Respondents see in timed exposures.
■ Direct-mail test. Two or more alternative ads are mailed to different prospects on a mailing list to test which ad generates the largest volume of orders.
Methods for Pretesting Ads
Central location projection test
Clutter test
Broadcast Advertising
In-house test
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In central location tests, respondents are shown test commercials, usually in shopping centers, and questions are asked before and after exposure.
Central location projection test. Respondents see test commercial films in a central location such as a shopping center.
■ Trailer test. Respondents see TV commercials in trailers at shopping centers and receive coupons for the advertised products; a matched sample of consumers just gets the coupons. Researchers measure the difference in coupon redemption.
In clutter tests, test commercials are shown with noncompeting control commercials to determine their effectiveness, measure comprehension and attitude shifts, and detect weaknesses.
■ Theater test. Electronic equipment enables respondents to indicate what they like and dislike as they view TV commercials in a theater setting.
■ Live telecast test. Test commercials are shown on closed-circuit or cable TV. Respondents are interviewed by phone, or sales audits are conducted at stores in the viewing areas.
■ Sales experiment. Alternative commercials run in two or more market areas.
Physiological Testing
■ Pupilometric device. Dilation of the subject’s pupils is measured, presumably to indicate the subject’s level of interest.
■ Eye movement camera. The route the subject’s eyes traveled is superimposed over an ad to show the areas that attracted and
held attention.
■ Galvanometer. Measures subject’s sweat gland activity with a mild electrical current; presumably the more tension an ad creates, the more effective it is likely to be.
■ Voice pitch analysis. A consumer’s response is taped, and a computer is used to measure changes in voice pitch caused by emotional responses.
■ Brain pattern analysis. A scanner monitors the reaction of the subject’s brain.
Post-testing Methods
Aided recall (recognition-readership)
Unaided recall
Aptitude tests
Post-testing
Sales tests
Inquiry tests
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Aided recall (recognition–readership). To jog their memories, respondents are shown certain messages and then asked whether their previous exposure was through reading, viewing, or listening.
■ Unaided recall. Respondents are asked, without prompting, whether they saw or heard promotional messages.
■ Attitude tests. Direct questions, semantic differential tests, or unstructured questions measure changes in respondents’ attitudes after a campaign.
■ Inquiry tests. Additional product information, product samples, or premiums are given to readers or viewers messages generating the most responses are presumed to be the most effective.
■ Sales tests. Measures of past sales compare campaign efforts with sales. Controlled experiments test different media in different markets. Consumer purchase tests measure retail sales from a given campaign. Store inventory audits measure retailers’ stocks before and after a campaign
Issues in Advertising Research
Validity
Reliability
International Data Collection
Data Tabulation & Analysis
Questionnaire Development
Sampling Method
Quantitative Research Considerations
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Issues in Advertising Research
Reliability/Validity Diagram
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International Data Research
Control and direction
Language and culture
Challenges
Higher expense
Longer lead times
Lack of standardization
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Developing Effective Questionnaires
Keep questions short
State questions clearly
List specific objectives
Write a rough draft
Short opening statement
Logical flow to questions
No leading questions
Start with easy questions
Use cross-checking
End with demographics
Pretest the questionnaire
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