Assignment

School of Computer & Information Sciences

ITS-631- Operational Excellence

Chapter 8 – Information Technology and Organizational Learning

Introduction • Synergistic Union of IT and Organizational Learning • Presents case studies that demonstrate how IT and

Organizational Learning occur in the real world. • Examines the processes of how technology and

organizational learning can be implemented in an organization and what management perspectives can support its growth to implement forms of organizational dynamism.

Siemen’s AG • Siemens AG- from the perspective of the

CIO • Use of e-business across 20 discrete

businesses • Mission: to create a common road map

across different businesses and cultures • Challenge: introduce a new e-business

strategy from the top-down in each business in the Americas and then to integrate it with the global firm.

• Interrelationships among the CIO and communities of practice:

Siemen’s AG – Corporate Oversight

• Figure 8.2 shows the corporate CIO oversight and management

Siemen’s Challenge and Results • Challenges

– Transform its CIOs from being back-office professionals to proactive technologists focused on learning to drive business strategy.

– The most important component of executive decision making is that trust exists within each community.

– The technology must be managed itself.

• Results – The executive team realized the CIO alone could not provide business strategy or

react quickly enough to market needs. – Strategy required the integration of all aspects of the organization to lead change.

ICAP Case Study • ICAP Case Study

– Financial organization had to reorganize IT to be more than just technical support

– Aspects of the operation of a responsive organizational dynamism – ICAP understood the ways electronic trading would affect their business

strategy

• Challenges – Fear that the traditional voice broker was endangered – To remedy ->presented electronic trading as a supplement instead of a

replacement of the voice broker

ICAP – Responsive Organizational Dynamism

• Figure 8.7 depicts ICAP model of responsive organizational dynamism

Middle Management Community of Practice at ICAP

• Figure 8.10 depicts the middle- management community of practice that allowed ICAP to be successful in deployment of organizational change

• Figure 8.11 shows the executive community of practice

HTC Case Study • This case study demonstrates that changes can occur when technology

reports to the appropriate level in an organization • Challenges:

– Clash between new requirements and the culture – CEO became more involved because CFO was not in a position to lead the changes – The CTO did not have the business skills to integrate IT with the rest of the

organization

• Implemented a pilot, then rolled out across the organization • Results:

– Importance of executive partnership with implementations

References

• Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138- 23858-9