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Ch8-ISforBusinessandBeyond.pptxSchool of Computer & Information Sciences ITS-631 Operational Excellence Chapter 8 – Information Systems for Business and Beyond (2019)
Learning Objectives
define the term business process;
understand the tools of documentation of business processes;
identify the different systems needed to support business processes in an organization;
explain the value of an enterprise resource planning (ERP) system;
explain how business process management and business process reengineering work; and
understand how information technology combined with business processes can bring an organization competitive advantage.
Business Process
A series of tasks that are completed in order to accomplish a goal.
Documenting a process
Create a list
Business Process Modeling Notation (BPMN) – a diagramming tool for documenting a business process.
Managing BPMN
Versions and timestamps
Approvals and workflows
Communication
ERP Systems
Enterprise Resource Systems
Computer Program
Centralized Database
Used to Run the Entire Company
Business Process Management
Organizations that want to improve business processes create structures to manage processes.
Empowers employees
Built-in reporting
Enforcing best practices
Enforces consistency
Business Process Re-engineering
Used to gain a competitive advantage
Organize around outcomes not tasks
Have those who use the outcomes of the process perform the process
Merge information processing work into the real work that produces the information
Treat geographically dispersed resources as centralized
Link parallel activities instead of integrating their results
Put the decision points where the work is performed and build controls
Capture the information at its source
Read: Sidebar: Reengineering the College Bookstore
References
Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. Retrieved from https://opentextbook.site/informationsystems2019/.
