MGMT452 "What you would do" paper
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Ch6-CommunicationandCoaching-BB.pptChapter 6
Communication and
Coaching
Planning the Message
What is the goal of the message?
Who should receive the message?
When and how will the message be transmitted?
Where will the message be transmitted?
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The Oral Message-Sending Process
Develop rapport
State your communication purpose
Transmit your message
Check the receiver’s understanding
Get a commitment and follow up
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The Importance of Listening
Failure to listen is a major reason leaders fail
It takes effort (and skill) to be a good listener
People have a passionate desire to be heard
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What Is Criticism and
Why Doesn’t It Work Consistently?
Criticism involves a judgment--the person is either right or wrong
Criticism is also the process of pointing out mistakes, which places blame and is embarrassing
The more criticism employees receive, the more defensive they become
The goal is to provide feedback without making it appear as criticism
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Coaching
Is the process of giving motivational and constructive feedback to maintain and improve performance
Is designed to maximize employee strengths and minimize weaknesses
Is an important part of leader/follower development and relationship building
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The Coaching Model
Describe current performance
Describe desired performance
Get a commitment to the change
Follow up
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Summary
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Use this space for overall reminders or special tips linked to the slide or occasion. Simply select this text and replace it with your own reminders.
Effective Counseling
- Identify the problem (is it really a problem?)
- Evaluate and communicate what you have observed (i.e., the employee’s behavior).
- Explain the consequences of employees behavior (how does his/her behavior affect the work environment?)
- Hear the employee’s story (empathize but state your points, as well).
- Try to work out a solution together - a win/win is the optimal solution, but may not always be possible.
- Set expectations/wrap up by re-stating what each person will do.
Practice your Counseling Skills
- Form Groups of 4 (leader, subordinate, and 2 observers)
- Read your case and your role
- Prepare for the counseling meeting
- Observers to take notes of L and F
- Using today’s lecture as a guide, come to a solution via role playing
- Switch roles in second role play
Debriefing Session
