operational assignment

School of Computer & Information Sciences

ITS-631- Operational Excellence

Chapter 3 – Information Technology and Organizational Learning

Introduction

• Technology as a variable and responsive organizational dynamism

• Focuses on defining the components of technology and how they affect corporate organizations.

• Answers the questions: how should organizations adjust to its short and long term impacts.

Technological Dynamism • Technology should be regarded as a variable, independent of

others, that contributes to the life of a business operation. • Technology can produce a distinctive effect on an

organization. • Dynamism is defined as a process or mechanism responsible

for the development of motion of a system. • Technological dynamism is the unpredictable and

accelerated way in which technology can change strategic planning and organizational behavior.

Responsive Organizational Dynamism • The technological dynamism has the power to disrupt any antecedent sense of comfortable

equilibrium of stasis. • Strategic integration • Cultural assimilation

Cultural Assimilation

• A process that focuses on organizational aspects of how technology is internally organized including the role of the IT department, and how it is assimilated within the organization as a whole.

• IT Organization Communications with Others

• Movement of Traditional IT Staff

Technology Business Cycle • To better understand technology dynamism it is necessary to

define the specific steps that occur during its evolution in an organization:

IT Roles and Responsibilities and Replacement or Outsource

• Two distinct business operations • IT need to change accordingly and should be designed within the driver and supporter theory • Replacement or Outsource

References

• Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138- 23858-9