operational assignment

School of Computer & Information Sciences

ITS-631 Operational Excellence

Chapter 3 – Information Systems for Business and Beyond (2019)

Learning Objectives • define the term software; • identify and describe the two primary categories of

software; • describe the role ERP software plays in an organization; • describe cloud computing and its advantages and

disadvantages for use in an organization; and • define the term open-source and identify its primary

characteristics.

Software • Two key categories

– Operating (manage the hardware) and Application Software (perform specific tasks like word processing, accounting, etc..).

• Operating Systems – boot programs – Manages PC resources

Application Software • Used to accomplish specific goals like word processing or calculation.

• Productivity Software

– Word processing, Spreadsheet, Presentation.

Applications for Enterprise • ERP Software

– SAP, Peoplesoft, etc… – Implementation can take 2-3 years and several million dollars

• CRM Software – Manages an organizations customers – Example: Salesforce

• Supply Chain Management – Links an organization’s suppliers, manufacturing facilities, and distributors of products.

Mobile Applications and Cloud Computing

• All mobile devices need specific mobile applications – Smartphones – Electronic Tablets

• The cloud refers to applications, services, and data storage located on the Internet.

• Advantages and Disadvantages of Cloud Computing • Understand

– Using a Private Cloud vs. Virtualization

Software Creation • Various Computer Languages

– C – C++ – Java – Visual Basic – Python – R – etc…

• Open-Source Software – Allows various people to use the source code

References

• Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. Retrieved from https://opentextbook.site/informationsystem s2019/.