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CH3 - Case Study One

Johnson & Johnson's response to the Tylenol Murders has been said to be one of the best responses to a crisis of all time by a business.

After reading Chapter Three, the supplemental articles, listening to the podcasts, and watching the videos, respond to the following in a three - four-page paper.  The paper should be double spaced, one-inch margins, and should include a title page and reference page (not included in the three to four pages).   Please use MLA format . For assistance, please refer to the home page of the course and contact our writing fellow.

Things to cover in the paper:

Discuss the six components of business communication. (1) Discuss the purpose for communication. (2) Who was the audience that received the communication? (3) What was the message sent? (4) Who ultimately communicated the message to the audience? (5) What feedback did the company receive? and (6) What was the response to the feedback?

What communication barriers did the company face when attempting to send the message?  How would this be different today?

Johnson & Johnson's response to the Tylenol Murders has been hailed as one of the best of all time. Critique how you think J&J used the components of business communication (good and bad) to survive the crisis.  Would they still be able to do so today?

Include a summary of your overall thoughts of the case.