week2
pinkyk
Ch2-ITandOrgLearning.pptxSchool of Computer & Information Sciences ITS-631- Operational Excellence Chapter 2 – Information Technology and Organizational Learning
Introduction
The IT Dilemma
What are the perceptions and realities regarding the importance of technology from organization leaders, business managers, and core operations personnel?
The assimilation of technical people into an organization presents a special challenge in the development of true organizational learning practices.
IT and non-IT personnel must be integrated to enhance organizational learning.
Recent Background and IT in the Organizational Context
Recent Background
IT seen as a kind of variable that allows the business to reinvent itself.
IT in the Organizational Context
The impact it bears on the organizational structure
The role it can assume in business strategy
The ways in which it can be evaluated
The extent to which CEOs feel the need to manage operational knowledge to manage IT effectively
IT and Org Structure
IT can lead to centralization of organizational control
IT can lead to decentralization of organizational control
IT can bear no impact on organizational control
Organizations and IT can interact in an unpredictable manner
IT can enable new organizational arrangements such as networked or virtual organizations
The Role of IT in Business Strategy
Grid to assess the impact of IT operations and strategy based on specific questions:
Ways of Evaluating IT and Executive Knowledge of IT
Ways of Evaluating IT
ROI
Cost allocations
Statistical probabilities of returns
Executive Knowledge and Management of IT
Vision
Insights
Skills
Core competencies
Review: IT A View from the Top (table 2.1, 2.2, and 2.3)
Defining the IT Dilemma
Wide range of inconsistent practices
Should executives use IT as part of their business strategy and operations?
Cultural assimilations lag behind the actual involvement of IT in the strategic direction of the organization.
Recent Developments in Operational Excellence
Decline in financial markets and mergers = opportunity for IT that reinforces the need for integration via organizational learning.
References
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9
