MIS

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Ch11Ex01_U7e.xlsx
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Sheet1

Ticket # Date_Submitted Date_Opened Date_Closed Type Reporting_Employee_Name Reporting_Employee_Division Technician_Name Problem_System Problem_Description
1 11/1/13 11/1/13 11/3/13 New Dency Jenkins Wagons & Carts Rob Owens Production Scheduling Network Fault
2 11/2/13 11/3/13 11/6/13 Repeat Nick Lyons Dolls & Action Figures Dennis Rivers Accounts Payable Master Update Error
3 11/5/13 11/6/13 11/7/13 New Robert Michaels Robotic Toys Rob Owens Order Entry Log-in Error
4 11/5/13 11/6/13 11/10/13 New Randy Immons Sleds & Toboggans Susan Jenkins Sales Quota Computation Reporting Error
5 11/11/13 11/12/13 11/14/13 Repeat Dency Jenkins Wagons & Carts Rob Owens Production Scheduling Network Fault
6 11/13/13 11/14/13 11/16/13 New Sandy Tanner Dolls & Action Figures Susan Jenkins Customer Service Database Access Error
7 11/14/13 11/17/13 11/18/13 Repeat Dency Jenkins Wagons & Carts Rob Owens Production Scheduling Network Fault
8 11/20/13 11/20/13 11/21/13 New Rich Miller Robotic Toys Dennis Rivers Payroll Reporting Error
9 11/21/13 11/23/13 11/24/13 New Nick Lyons Dolls & Action Figures Dennis Rivers Budgeting Master Update Error
10 11/21/13 11/22/13 11/25/13 Repeat Sandy Tanner Dolls & Action Figures Susan Jenkins Customer Service Database Access Error
11 11/24/13 11/25/13 11/28/13 New Randy Immons Sleds & Toboggans Rob Owens Sales Quota Computation Log-in Error
12 11/25/13 11/25/13 11/27/13 New Glenda Abbot Wagons & Carts Dennis Rivers HR Forecasting Reporting Error
13 11/26/13 11/27/13 11/28/13 Repeat Robert Michaels Robotic Toys Rob Owens Order Entry Log-in Error
14 11/28/13 11/29/13 11/30/13 Repeat Glenda Abbot Wagons & Carts Dennis Rivers HR Forecasting Reporting Error
15 11/28/13 11/29/13 11/30/13 New Rich Miller Robotic Toys Susan Jenkins Budgeting Master Update Error

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