operational excellence week1 assi

School of Computer & Information Sciences

ITS-631 Operational Excellence

Chapter 1 – Information Systems for Business and Beyond (2019)

Learning Objectives

• define what an information system is by identifying its major components;

• describe the basic history of information systems; and

• describe the basic argument behind the article “Does IT Matter?” by Nicholas Carr.

Information Systems Constantly Changing

• IS Systems change daily • Electronic components also change constantly

– Smartphones – Laptops – Personal computers

• Defining Information Systems – A set of related components that collect, process, store, and distribute

information to support decision making and control in an organization. – Combine hardware, software, and networks to collect, create, and

distribute data (used typically in an organization).

Components of Information Systems

• Technology – Hardware

– Software

– Data

• Networking Communication

• People

• Process

The Role of Information Systems • Based on Era • The Main Frame Era • The PC Revolution • Client Server • The Internet, World Wide

Web and E-Commerce • Web 2.0 • The Post-PC World

Information Systems and Competitive Advantage

• Implementation of IS can bring a competitive advantage – Efficiencies – Effectiveness

• Nicholas Carr “I.T. Doesn’t Matter” – IT is as common as electricity – Something to be managed to reduce costs

• Read Sidebar: Walmart Uses Information Systems to Becomethe World’s Leading Retailer

References

• Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. Retrieved from https://opentextbook.site/informationsystem s2019/.