Discussion Topic-Ch 9

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People and the Process
of Change

Chapter 9

Change

A natural phenomenon
Macro- and micro-change

The Process of Change

The comfort zone
Unfreezing
Change
Refreezing
Return to new comfort zone

The Change Process

Unfreezing Change Refreezing

  

Comfort  Discomfort  New

zone zone zone

Sources of Resistance to Change

Technical concerns

Psychosocial needs

Position and power

Receptivity to Change

Recognize differences in preferences for certainty.
Speak to people’s feelings.
Stories and Drama vs. Statistics.

Resistance

Recognizing resistance
Lowering resistance
Information dissemination
Disconfirmation of currently held beliefs
Psychological safety
Command

Dictating Change

Effective in many situations
Communicates a sense of urgency
Change may be rapid but without a lasting commitment

Active Resistance to Change

Attacking the idea
Refusal to change
Arguing against change
Organizing resistance of other people

Passive Resistance to Change

Avoiding discussion
Ignoring the change
Refusing to commit to the change
Agreeing but not acting

Strategies to Overcome Resistance

Point out similarities.
Express approval.
Recognize competence and skill.
Provide assurance.

Strategies

Suggest new opportunities.
Express value of contributions.
Ensure involvement.

Strategies (cont’d)

Provide opportunities for expression.
Allow time for practice.
Provide a climate of acceptance.

Four Phases of Planned Change

Design the change



Plan the implementation



Implement the change



Integrate the change

Design the Change

What is the purpose?
Is the change necessary?
Is the change technically correct?
Will this work?
Is there a better way?

Plan the Implementation

Why is there resistance?
Is the resistance justified?
What can be done to prevent or overcome resistance?

Implement the Change

What is the magnitude?
What is the complexity?
What is the pace?
What is the current stress level?

Integrate the Change

Is the change integrated into everyday operations?
Are people comfortable with it?
Is it well accepted?

Conclusion

Your leadership will influence how change is handled.
Change presents an opportunity for professional growth and development.
View change in a positive way.