Management

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Fundamentals of Management

Eleventh Edition

Professionalism Module

Professionalism and Employability

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Professionalism

how you conduct yourself at work—your attitudes, your actions, your behaviors.

What is professionalism? Very simply, it’s how you conduct yourself at work—your attitudes, your actions, and your behaviors. And, professionalism isn’t just for “professionals”—doctors, lawyers, engineers—it’s for anyone who’s employed by someone else. It’s not the job title that makes you professional, it’s you and your behavior, actions, and demeanor at work and how you interact with colleagues and customers.

Qualities or Behaviors Most Associated with Being Professional:

• Focused

• Punctual/attentive

• Humble

• Diligent

• Communication skills

Qualities or Behaviors Most Associated with Being Unprofessional:

• Disrespectful

• Irresponsible

• Not ambitious

• Late/absent

• Lack of communication skills

Exhibiting Professionalism

Skills

Attitudes and behaviors

Exhibiting professionalism is more than avoiding being unprofessional. Your attitude might be that as long as you do your job well, who cares? However, if you’re always finishing tasks or projects late; if you’re unprepared when attending meetings; if you’re treating people disrespectfully; if you’re using others’ ideas without giving them credit; if you’re saying one thing and then doing completely the opposite; if you’re breaking promises regularly—you’re going to be labeled as unprofessional. Exhibiting professionalism is intentional. Acting professionally means doing what it takes to show others through your skills, your attitudes, and your

behaviors that you’re reliable, respectful, and competent.

What skills do employers say are important? Three skills that top most lists are communication, critical thinking, and ethics/integrity.

What attitudes and behaviors are important to being professional?

Be reliable

Be honest

Conduct yourself with integrity

Have respect for others

Exhibit a good work ethic

Don’t deflect blame

Be a good listener

Manage your emotions

Don’t have a bad attitude

Be willing to change

Try not to be grumpy

Building Your Career

Career:

a sequence of work positions held by a person during his or her lifetime.

The term “career” can mean advancement (“She is on a management career track”), a profession (“He has chosen a career in accounting”), or a lifelong sequence of jobs (“His career has included twelve jobs in six organizations”). For our purposes, we define a career as the sequence of work positions held by a person during his or her lifetime. It’s a concept as relevant to unskilled laborers as it is to software designers.

Career development programs used to be designed to help employees advance their work lives within a specific organization by providing information, assessment, and training needed to help them realize their career goals. Career development was also a way for organizations to attract and retain highly talented people.

These days, downsizing, restructuring, and other organizational adjustments have led to one significant conclusion about career development: You—not the organization—will be responsible for designing, guiding, and developing your own career.

Career Development Today

Boundaryless career:

when an individual takes personal responsibility for his or her own career.

This idea of increased personal responsibility for one’s career has been described as a boundaryless career. The challenge is that few hard-and-fast rules are available to guide you.

The optimum career choice offers you the best match between what you want out of life and your interests, your abilities and personality, and market opportunities. Good career choices should result in a series of jobs that give you an opportunity to be a good performer, make you want to maintain your commitment to your career, lead to highly satisfying work, and give you the proper balance between work and personal life.

Once you’ve identified a career choice, initiate the job search. Let’s assume that your job search was successful. Now, how do you survive and excel in your career?

How Can I Have a Successful Career?

Assess your personal strengths and weaknesses: play to your strengths

Once you’ve identified a career choice, it’s time to initiate the job search. However, we aren’t going to get into the specifics of job hunting, writing a résumé, or interviewing successfully, although those things are important. Let’s fast-forward through all that and assume that your job search was successful. It’s time to go to work! How do you survive and excel in your career? Here are several tips.

Assessing your personal strengths and weaknesses is key to your success. Ask yourself, “Where do my natural talents lie? What can I do that gives me a competitive advantage over others? Am I particularly good with numbers? Do I have strong people skills? Am I good with my hands? Do I write better than most people?” Play to your strengths.

Be Proactive

Identify tomorrow’s job opportunities

Manage your own career

Develop your interpersonal skills, especially communication

To be successful, identify where tomorrow’s job opportunities are. Regardless of your strengths, certain job categories are likely to decline in the coming decades—such as bank tellers, small farmers, movie projectionists, travel agents, and secretaries. In contrast, abundant opportunities are more likely to be created by an increasingly aging society, continued emphasis on technology, increased spending on education and training, and concern with personal security.

Take responsibility for managing your own career by thinking of it as your business and you’re its C E O. You have to monitor market forces, head off competitors, and be ready to quickly take advantage of opportunities when they surface.

Develop your interpersonal skills, especially the ability to communicate, which tops the list of almost every employer’s “must have” skills. Whether it’s getting a new job or earning a promotion, strong interpersonal skills give you a competitive edge.

Be Active

Work harder and smarter

Stay up-to-date

Make learning a lifetime commitment

Keep networking

Increase your visibility

Seek a mentor

Super-high achievers aren’t fundamentally different from the rest of us—they just work harder and smarter. Based on studies of world-class performers in music, sports, chess, science, and business, it’s been found that people like Mozart and Bill Gates put in about 10,000 hours (or 10 years at 1,000 hours a year) of persistent, focused training and experience before they hit their peak performance level. If you want to excel in any field, you have to consistently engage in repeated activity specifically designed to improve performance beyond your current comfort and ability level.

Stay up-to-date in today’s dynamic world because skills become obsolete quickly. To keep your career on track, you need to make learning a lifetime commitment. This can include continually taking classes or reading books and journals to ensure that your skills stay current.

Networking refers to creating and maintaining beneficial relationships with others to accomplish your goals. It helps to have friends in high places and contacts who can keep you informed of changes that are going on in your organization and industry. Go to conferences and stay connected to former college friends and alumni. Get involved in community activities and cultivate a broad set of relationships. In today’s increasingly interconnected world, join online business networking groups such as LinkedIn, Spoke, and Talkbiznow.

Increase your visibility through networking, writing articles in professional journals, teaching classes or giving talks in your area of expertise, attending conferences and professional meetings, and making sure your accomplishments are properly promoted.

Seek a mentor to enhance your mobility, increase your knowledge of your organization’s inside workings, gain greater access to senior executives, increase satisfaction, and increase visibility. For women and minorities, having mentors has been shown to be particularly helpful in promoting career advancement and success.

Leverage Your Competitive Advantage

Leverage your competitive advantage

Don’t be afraid to take risks

It’s Ok to change jobs

Be prepared and willing when opportunity knocks

Leverage your competitive advantage by focusing on skills that are important to employers, skills that are scarce, and areas where you have limited competition.

The world of employment rewards specialization. You don’t have to be good at everything. You just need to be good at something that others aren’t and that society values. The secret to life success is identifying your comparative advantage and then developing it.

Don’t be afraid to take risks, especially when you’re young and you don’t have much to lose. Going back to school, moving to a new state or country, or quitting a job to start your own business can be the decision that will set your life in a completely new direction.

Changing jobs may help you stay ahead in this fast-changing job market. Employers no longer expect long-term loyalty. It is increasingly likely that you’ll need to change employers to keep your skills fresh, your income increasing, and your job tasks interesting.

Successful people are typically ambitious, intelligent, hardworking, and also lucky. Success is a matter of matching up opportunities, preparation, and luck. If you’re lucky, you will recognize those opportunities, make the proper preparations, and then act on them.

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Management

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