Theoretical Framework Underpinning Recommendations
Running head: THEORETICAL FRAMEWORK 1
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Theoretical Framework Underpinning Recommendations to Improve a Human Services
Organization/System
Learner’s Name
Capella University
Human Services Capstone for Master’s Learners
Theoretical Framework Underpinning Recommendations to Improve a Human Services
Organization/System
July, 2018
THEORETICAL FRAMEWORK 2
Copyright ©2018 Capella University. Copy and distribution of this document are prohibited.
Theoretical Framework Underpinning Recommendations to Improve a Human Services
Organization/System
According to a report submitted to the Office of the United Nations High Commissioner
for Human Rights, an estimated 535 million children live in countries affected by humanitarian
crises and do not have access to medical care, clean water and sanitation facilities, proper
nutrition, quality education, or protection from harm. Since its inception, the United Nations
Children’s Fund (UNICEF) has been working toward ensuring the well-being of disenfranchised
young populations across the globe. Through its multiple programs, UNICEF strives to safeguard
the basic human rights of these at-risk populations (UNICEF, 2017).
Humanitarian workers at UNICEF and other similar organizations often work in
challenging environments, some remote and some dangerous. Firsthand accounts of these
workers reveal the perils of armed conflict and natural and man-made disasters. As a result, they
often deal with challenges such as unfavorable working situations, lack of organizational
support, and risk of psychological distress (Ali, Khan, & Waheed, 2015). As resilience relates to
humanitarian workers, there is a need to understand it better. Though resilience exists among
these workers, the framework chosen for this study will explain how it can be strengthened to
help them effectively cope after a distressing event.
Resilience Framework
Theories provide conceptual bases for analyzing, understanding, and formulating ways to
investigate relationships within a system. They also help in prescribing critical research
questions that need to be answered to maximize the understanding of an issue (University of
Southern California, n.d.). In scientific research, a theoretical framework acts as a guide for the
THEORETICAL FRAMEWORK 3
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development of effective interventions of care (Connelly, 2014). In human services
organizations, research helps guide actions, makes them rational and well-informed, and leads to
efficient and effective services (Sheppard, 2004).
There is no consensus on how resilience is defined in the field of humanitarian relief.
There is some agreement, however, that psychological resilience relates to how individuals adapt
after a traumatic event (Brooks et al., 2015). Dunkley (2018) posits psychosocial care practices
as a tool to mentally strengthen humanitarian workers and prepare them to deal with the
emotional challenges they may face. The resilience framework enables the identification of
trauma among the workers and provides strategies for them to cope with traumatic events.
Though there has been an increase in literature that focuses on developing resilience
within organizations, there is little focus on resilience in the context of human services. Existing
theoretical frameworks concentrate on factors affecting resilience and do not focus on the ways
in which it can be practiced. Conversely, they only take the organization’s point of view into
focus (Brooks et al., 2015; van Breda, 2016; Arrogante & Aparicio-Zaldivar, 2017).
Unlike existing literature, which does not focus on humanitarian workers, the framework
chosen for this study focuses on resilience practices and how they can help mentally strengthen
the workers. According to Dunkley (2018), it is the organization’s responsibility to ensure the
psychological well-being of its staff as humanitarian work involves long working hours, security
constraints, frequent transitions, and managing emergencies. The stigma surrounding mental
health often prevents staff from reaching out for psychosocial support. People fear judgment and
feel that if they do reach out, it might affect their career. If UNICEF puts the resilience
framework in place, it will make support easily available and will help reduce this stigma.
THEORETICAL FRAMEWORK 4
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Integrating resilience practices within UNICEF’s system will allow the workers to fall
back on a psychosocial support system from the time before their deployment to when they
return from it and resume a normal life. The workers should be provided with psychosocial
support before their deployment in the field to develop resilience. Such support can be provided
by teaching them mindfulness techniques such as meditation and helping them identify their
stress cycles (Dunkley, 2018).
Pre-deployment consultation programs should also include ways in which the workers
could develop appropriate responses when confronted with a traumatic incident. Mid-
deployment consultations might be required, depending on the identification of issues related to
the workers’ mental health, lifestyle, or requests made by them. A post-deployment consultation
will allow the workers to process their emotions after the deployment ends and will give them a
platform to discuss their experiences during the deployment. Such consultations will also help in
the identification of factors that induce burnout or trauma (Dunkley, 2018). Introducing these
practices for humanitarian workers will contribute to the formation of a resilient organization.
Conclusion
Due to the complex nature of humanitarian workers’ jobs, the need to constantly
reinforce resilience practices becomes important. The resilience framework will make
psychosocial support easily available to UNICEF’s workers; this will begin from the time before
their deployment and continue until they return to normal life. Implementing this framework will
help UNICEF ensure a stable workforce, which will lead to a strong organization.
THEORETICAL FRAMEWORK 5
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References
Ali, A., Khan, S. A., & Waheed, A. (2015). Problems confronting the humanitarian workers.
Acta Technica Corviniensis - Bulletin of Engineering, 8(4), 155–158. Retrieved from
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Arrogante, O., & Aparicio-Zaldivar, E. (2017). Burnout and health among critical care
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Brooks, S. K., Dunn, R., Sage, C. A. M., Amlôt, R., Greenberg, N., & Rubin, G. J. (2015). Risk
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Dunkley, F. (2018). Psychosocial support for humanitarian aid workers: A roadmap of trauma
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THEORETICAL FRAMEWORK 6
Copyright ©2018 Capella University. Copy and distribution of this document are prohibited.
Sheppard, M. (2004). Appraising and using social research in the human services: An
introduction for social work and health professionals. Retrieved from
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UNICEF. (2017). Protecting the rights of the child in humanitarian situations. Retrieved
from https://ohchr.org/Documents/Issues/Children/HumanitarianSituations/UNICEF.pdf
University of Southern California. (n.d.). Organizing your social sciences research paper:
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