Leadership and Management

Centre Level Staff Member Induction

Welcome and Introduction

Welcome to the Bounce Fitness Induction Handbook. This handbook covers important matters in

regards to health, safety and conduct at Bounce Fitness. Its purpose is to help you understand our

safety system and conduct standards, so that when you are working you can be a part of our safety

system and uphold our conduct standards, for the benefit of yourself, others, and the organisation.

The purpose of inducting you is to:

Provide you with basic information on how we operate our organisation

Inform you of our conduct standards

Provide you with information about our safety system, to protect your health, safety and wellbeing, and that of other people, while working with Bounce Fitness.

Allow your participation in creating and maintaining a safe environment for you to undertake activities.

Fulfil our organisational requirement to comply with OHS (Occupational Health and Safety) legislation.

I encourage you to read this booklet carefully and seek any help you need in understanding its contents.

On behalf of Bounce Fitness staff I welcome you to the team.

Margaret House

Chief Executive Officer

Information about Corporate Induction

An Inducted Bounce Fitness employee is a person recognised by Bounce Fitness who:

1. Has signed that they have read and understood the contents of this booklet (Delete “at appendix A”), and

2. Has agreed to comply with Bounce Fitness’s Health and Safety System while undertaking team activities for Bounce Fitness, and

3. Has agreed to comply with the Code of Conduct

4. Agrees to abide by any other relevant policies and procedures of Bounce Fitness, where applicable when working.

Health and Safety

Bounce Fitness OHS (Occupational Health and Safety) System

The basis of ensuring the health and safety at Bounce Fitness is our OHS System. A major part of this

system is the requirement that everyone gets involved in health and safety, subject to their role in the

organisation. As such, all people, including employees, contractors, and clients, have a level of safety

in which to participate.

The OHS activities involved are as follows:

Apply health and safety to all tasks you perform.

Cooperate and take an active role by participating in the health and safety system.

Be responsible for the safety of yourself and all others and all property and equipment.

Comply with all safety procedures, rules and standards, and observe reasonable directions on health and safety from designated officers of the organisation.

Actively participate in training where provided or directed.

Utilise plant and equipment as instructed.

Do not interfere with or misuse any device or equipment that has been provided in the interests of health and safety.

Detect hazards and take prompt remedial action (in your area of control and subject to your level of authority).

Undertake risk management activities and implement control measures.

Report all incidents/accidents, unsafe acts or conditions, injuries and near hits.

Utilise all personal protective equipment (PPE) where supplied for your personal protection.

Ensure that when someone comes into a Centre they understand the essential health and safety

issues pertaining to that Centre. This is called ‘site induction’.

The last four activities listed above (risk management; reporting incidents and injuries; PPE; site

induction) are expanded on in the following section. There is also information about the health and

safety information related to general and specific activities.

Bounce Fitness OHS Policy can be found on Bounce Fitness’s website www.BounceFitness.com.au on

the drop down menu tab under Policies.

Risk Management

Risk management is the process of identifying hazards, assessing the level of risk, prioritising the order

in which hazards will be controlled, and determining appropriate control measures.

1. Identify the hazard

Hazards may be identified in a variety of ways, including observation, the introduction of new

equipment, incident reports and site specific risk assessments.

2. Rank the hazard

It is much better to report a problem than have an incident occur, but because there are so many

potential hazards in doing any activity, we need to rank the risk. The question we are asking when

we rank risk is: what is the likelihood of this hazard having a consequence, and how serious is this

consequence?

You should also conduct a self-assessment of physical and other capacity (i.e. skill and experience)

related to undertaking any activity.

3. Control the hazard

After ranking the risk of each hazard, we need to determine control measures. Starting with

risks ranked Extreme; we use the Hierarchy of Risk Control, starting with elimination as the most

preferred method of risk control through to PPE as the last preferred method of risk control.

In the hierarchy of hazard control, you have to start at the top of these options, and only move to the next one if the first one is not practical.

Incidents

If there is an accident, illness or injury at a Centre, regardless of whether you saw it or not, and regardless

of your involvement, you must report any information you have to Bounce Fitness’s Centre Manager or

designated officer as soon as possible after the event. This is essential so that Bounce Fitness can deal

with the incident as per organisational and legislative procedures, including undertaking remedial and

preventative actions.

Bounce Fitness policy is that all incidents are reported within 48 hours to a designated officer of Bounce Fitness. It is essential that serious incidents are reported immediately.

Centre Induction

Before commencing any activity you should ensure that you have been inducted to that Centre and you

understand the risks associated with being in that Centre.

Changes to a Centre, new activity procedures, and the introduction of new equipment can bring

additional or changed risks to health and safety. When such changes occur, it is important to make sure

that you and others are revised in these risks.

Centre Specific Risk Assessment Checklists must be used monthly at each Centre. The Centre Manager

must ensure that all staff working at the Centre are involved in the completion of Centre Specific Risk

Assessments, and that they are thorough and address all issues on that site.

General Activity Guidelines

If you are unsure about the safe operation or procedure involved in undertaking any activity please discuss

your concerns with your Centre Manager. If you are not satisfied with the information you are provided do

not undertake the task. You can also contact Bounce Fitness HR Unit on XXXX XXXX during business hours.

All team members are encouraged and authorised to make recommendations for improvement to the

management of health and safety and to consult with personnel about health and safety matters.

Fire and Evacuation Procedures

Should there be an emergency on Bounce Fitness premises; Bounce Fitness staff will implement the

Emergency Evacuation Procedure.

Stay calm and follow the evacuation instructions. Where Bounce Fitness Wardens are nominated, they

will wear either a YELLOW or RED safety helmet in the event of an emergency. OHS noticeboards in

Bounce Fitness buildings contain further fire and evacuation information, specific to that Centre.

As part of a Centre inspection or induction you will have been shown or identified evacuation routes.

Where no Bounce Fitness Managers are on site it is your responsibility to determine the safest evacuation

route prior to commencing activities.

Manual Handling

The need to lift, move or arrange an object may pose a risk to your body. You must ensure that you

follow safe manual handling procedures for all activities.

You also need to consider factors that affect the risk to your body, such as the duration and frequency

of manual handling, weights, your skills and experience, your age and health, clothing, and any other

relevant factor.

Control the risk by moving your body in the right way, get help and use mechanical aids where possible.

If you feel the risk of injury is high then do not undertake the activity, or look for and discuss alternatives.

When manual handling any object, stop and think first, and avoid twisting.

Activities Involving Electrical Devices

Ensure the appliance to be used is suitable for the task. All Bounce Fitness electrical equipment has a

current test tag attached to the lead. If one is absent, do no use the device. Do a visible inspection of

the condition of the appliance, including its general condition and the lead and plug. If you find a fault,

do not use it and report it to your Centre Manager.

Hazardous Substances

Bounce Fitness may hold hazardous substances on its premises such as cleaning materials. These are

not required to be listed on a Material Safety Data Sheet (MSDS).

The Centre Manager or the supplier of the product can provide you with the MSDS. Should chemicals,

fuels or other substances be used or stored, a register of all hazardous substances/dangerous goods is

kept on Bounce Fitness Centres.

Housekeeping

Keeping Centres in a clean and orderly state is an essential part of an effective accident prevention

program. As a minimum requirement please make sure that:

Centres are kept clean and free from debris and waste material.

Walkways and other work areas are free of obstructions.

Protruding objects such as nails and sharp metal are removed upon exposure.

Combustible waste materials are placed in metal containers with metal lids and disposed of on a regular basis.

Contaminated waste is collected and disposed of according to local disposal requirements.

Work areas are cleaned and returned to a safe condition at the completion of work.

Waste storage kept away from meal areas.

Sun Protection

When working outdoors it is strongly advisable to protect yourself from UV exposure by wearing an

appropriate hat, protective clothing, sunglasses and minimum 30+ SPF sunscreen and lip protection.

Specific activities

Below are listed some specific activities that teams may engage in. There are others not listed that

may require detailed safety procedures, and/or require the completion of accredited courses. Bounce

Fitness Managers have the authority to ask to see up-to-date training certification prior to allowing you

to engage in such activities.

A risk assessment should be conducted by the Centre Manager in conjunction with persons exposed to

risks to determine appropriate controls to ensure health and safety.

Working at Heights

Risks from working at heights must be controlled by use of the following measures:

A stable and securely fenced work platform, or

Secure perimeter screens, fencing, handrails or other physical barriers to prevent persons falling, or

Other forms of physical restraints that are capable of arresting the fall of a person from a height of

more than two (2) metres.

Clothing

Bounce Fitness expects that all clothing and footwear will be appropriate for the activities you may be

undertaking. As a guide, smart casual is standard attire in office areas. If you feel uncertain about the

clothing you should wear to specific activities please ask your Centre Manager.

Alcohol and Drugs

Persons at working Bounce Fitness Centres are not to possess or consume alcohol or illegal substances.

Persons taking prescription drugs that may affect their work must notify their Centre Manager.

Smoking

Smoking is prohibited in Bounce Fitness’s buildings, Bounce Fitness’s vehicles other designated and/

or sign posted areas.

Confidentiality

Staff shall not use confidential information gained through their activities for the purpose of securing a

private benefit for themselves or for any other person. Staff shall not disclose any confidential information

for any reason without the authority to do so. Staff shall not disclose private or personal information as

defined in the Privacy Act 1998.

Media Protocol

Teams are not permitted to make any comments to the Media on behalf of Bounce Fitness. Any queries

for a statement to the media must be referred to the Director or Manager of the work activity.

Code of Conduct and Standards

Consider the well being and safety of participants before the development of performance.

Develop an appropriate working relationship with participants based on mutual trust and respect.

Hold the appropriate, valid qualifications and insurance cover.

Make sure all activities are appropriate to the age, ability and experience of those taking part and ensure all participants are suitably prepared physically and mentally when learning new skills.

Display consistently high standards of behaviour and appearance, dressing suitably and not using inappropriate language at any time while involved with Bounce Fitness activities.

Never consume alcohol immediately before or during training or events.

Always report any incidents, referrals or disclosures immediately, following the appropriate guidelines set out in the Bounce Fitness procedures.

Never condone rule violations or use of prohibited substances.

Make sure that confidential information is not divulged unless with the express written approval of the individual concerned.

Promote the positive aspects of fitness.

Encourage participants to value their performances and not just results.

Propriety

Acceptance of Gifts/Benefits

Teams may accept small gifts from users of their service as appreciation of a job well done e.g. chocolates

and flowers. Gifts may not be accepted when they are more substantial in nature and where there is the

implication that the person may receive a favour in return.

Conflict of Interest

You may not use your position as a Bounce Fitness team member to gain profit or advantage. If you are

aware of circumstances where a possible conflict of interest may arise, declare it if necessary.

Reporting of Corrupt Conduct

Bounce Fitness is committed to being an ethical organisation and requires staff to report any suspected corrupt conduct, maladministration, or serious and substantial waste of Bounce Fitness money.

Use of Resources

Teams must not improperly use Bounce Fitness resources

Teams should use Bounce Fitness resources effectively and economically

Teams must not use Bounce Fitness property for their own private purposes.

Use of Bounce Fitness Equipment

Teams may be provided with Bounce Fitness equipment to assist in performing various activities. If a

licence or qualification is required to operate plant or equipment, a team must provide evidence of such

qualification or licence. All care should be taken to ensure that equipment is used correctly and within

the guidelines or instructions provided by supervisors. Damage to Bounce Fitness equipment by teams

while working under the care and control of Bounce Fitness is covered by Bounce Fitness’s Property

Mutual Insurance. Bounce Fitness’s policy does not cover any wilful or deliberate damage to Bounce

Fitness property. If equipment is damaged, the supervisor must be notified immediately.

Use of Bounce Fitness Motor Vehicles

You must be able to show your Supervising Officer your drivers licence prior to operating a Bounce

Fitness motor vehicle. Any court imposed fine or infringements received as a result of the actions or

omissions of a team will be the responsibility of the team. They include, but are not limited to, fines

related to parking, speeding, littering, and red light cameras.

Behaviour Towards Others Equitable Treatment of People and Situations

Teams shall treat members of the public, Bounce Fitness Staff and Bounce Fitness Clients fairly and equitably and with respect, courtesy, compassion and sensitivity.

Teams shall not act contrary to any law in their voluntary capacity.

Teams shall not act unreasonably, unjustly, oppressively or in a discriminatory manner.

Teams shall refrain from any form of conduct, in the performance of their duties, which may cause any reasonable person unwarranted offence or embarrassment or give rise to the reasonable suspicion or appearance of improper conduct.

Other Important Information for Staff

Insurance

Personal Accident Insurance

Bounce Fitness’s personal accident insurance policy covers teams while performing activities authorised

by Bounce Fitness. The insurance also covers teams on direct route to and from the authorised event or

activity. It should be noted that the policy only covers teams aged between 15 and 90 years. As a result

persons outside this age bracket are not able to be engaged in any voluntary activities. Bounce Fitness

will take all reasonable care to ensure that teams operate in a safe working environment.

Teams are required to act in a responsible manner and in accordance with standard operating procedures.

Willfully or deliberately causing injury is not covered by Bounce Fitness’s insurance. Any accident that

occurs while under the care and control of Bounce Fitness should be reported to the immediate supervisor

as soon as possible. A report must be completed by the supervisor and returned to Bounce Fitness’s

Insurance/Risk Management Unit within 24 hours.

Public Liability Insurance

While working under the care and control of Bounce Fitness, teams are protected against public liability

claims under Bounce Fitness’s public liability insurance cover. Bounce Fitness’s insurance does not

cover incidences where damage has been caused through wilful or deliberate acts. If damage is caused

or an incident arises, the supervisor must be notified immediately and an incident report completed and

returned to Bounce Fitness’s Insurance/Risk Management Unit, within 48 hours.

Staff’s Personal Property

Team’s personal items are not covered by Bounce Fitness’s insurance while undertaking team activities.

Teams are encouraged not to bring or wear items of any significant value (including jewellery). All attempts

should be taken to secure personal items against theft or damage.

Out of pocket expenses

From time to time, teams may need to use their own money to purchase materials or pay fees. You must

have prior approval from your Supervising Bounce Fitness Officer before you use your own money, as out

of pocket expenses will only be reimbursed if a claim is submitted with proof of payment attached i.e. a

tax invoice. Your Supervising Bounce Fitness Officer will be the person authorising your claim.

Privacy

Bounce Fitness will obtain personal information from teams including names, address, telephone

numbers, child protection screening (where applicable) and other contact details. Personal information

obtained by Bounce Fitness is governed by the Privacy and Personal Information Protection Act 1998

(PPIPA). This legislation provides direction for the collection, protection, storage, disposal, access and

use of personal information by Bounce Fitness’s centralised team database. Information contained

in the database is held in accordance with the Privacy and Personal Information Protection Act 1998

(PPIPA). Bounce Fitness will take all reasonable care to protect personal information from misuse, loss,

unauthorised access, modification or disclosure. To ensure that personal information held by Bounce

Fitness is current, please notify Bounce Fitness if any of your details change. For further information on

privacy issues, please contact Bounce Fitness’s Public Officer on XXXX XXXX