Intercultural Effectiveness Developmental Plan

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— BUSM4688 Cross Cultural Management Topic 11: Global mindset & course review

Dr. Shea Fan School of Management

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Content Chart

Foundations

• The nature of culture

• Comparing cultures

• Beyond culture frameworks

Theory Applications

• Working in multicultural teams

• Communicating with culturally different others

• Cultural intelligence

Management

• Understanding culturally diverse employees

• Managing cultural diversity

• Managing language in MNCs

Self-lead learning: discussions, presentations, team investigation

Intercultural effectiveness development: knowledge, self-reflection, attitudes & behavioral change

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Sophisticated stereotyping 1. Better than low-level stereotyping 2. Helpful in making comparisons between cultures

• See Alder’s chapter on communication: p.5-6 for definition and examples

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How can we establish trust? •  Affect-based trust: •  Rational trust: 1)  Ability 2)  Benevolence 3)  Integrity

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Cultural Intelligence(CQ)

Heart Motivation

& confidence

Head Knowledge

Head Strategies

Body Behavior

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Consequences”: 1.  Stress & Anxiety 2.  Stigmatization 3.  Bilinguals become assets

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Global mindset

1.  Cognitive filters 2.  Is influenced by our history experience and

knowledge background 3.  It guides the collection and interpretation of new

information

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Global mindset (High-D & High-I)

High integration High differentiation

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Global mindset assessment

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Global mindset development

Formal learning of cultural knowledge

Gaining direct global experiences •  Immersion experiences in foreign cultures

•  Expatriate assignments

Self-reflection

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Wish you success