BADM370IP2

BADM370-2301A - Quality Management

Quality Training Manual for ABC Company

Carlene Baines

January 30, 2023

Dr. Thomas Joseph

Table of Contents

I. Introduction

· History of quality management evolution 3

· Why is quality needed 3-4

II. References 5

Introduction

Quality management is essential to the growth and success of businesses of all sizes and fields. Using a combination of quality assurance and quality control, quality management ensures that a company's goods or services are of the highest quality and fit their intended use. In addition to ensuring that customers receive the highest quality product or service available, quality management can boost a business's bottom line by lowering the expenses normally associated with producing a product or service that falls short of customer expectations.

History of Quality Management

The requirement that all goods and services be of the highest quality has been a driving force in developing quality management. Total Quality Management (TQM) and Six Sigma are two of the most cutting-edge quality management techniques, which emerged from earlier quality control methods when quality was measured through largely manual processes. TQM, or Total Quality Management, is a method for enhancing quality that looks at the business and its operations as potential targets (Editorial Board. 2016). Quality is a top priority, and all staff members are encouraged to participate in making improvements so that they can better serve customers. To improve the quality of a process, Six Sigma employs a statistical methodology that relies on data and mathematical tools to root out and eliminate any lingering flaws.

Why is Quality Needed?

ABC Logistics, a leading provider of logistics and supply chain management services worldwide, is one of several companies implementing a strategic quality management program. ABC Logistics has instituted a thorough quality management program that uses TQM and Six Sigma to guarantee that all of its goods and services are up to par. ABC Logistics has improved customer satisfaction and decreased the expenses associated with defective items thanks to the deployment of these programs. In addition, ABC Logistics has been able to pinpoint and eradicate process inefficiencies thanks to TQM and Six Sigma's contributions to the company's overall operational efficiency.

References

Atkinson, P. (2014) DMAIC: A methodology for Lean Six Sigma business transformation. Management Services, 58(1), 12-17.

Editorial Board. (2016).  Essentials of quality management. Retrieved from Colorado Technical University Online, Virtual Campus, BADM370-2301A:  https://campus.ctuonline.edu .