4 ERP Case Study:Real-World Case (OilCo).

casetext4.docx

Table 4-5 CSFs for ERP Implementation

Critical Success Factors	Description
Management Support	Top management advocacy, provision of adequate resources, and commitment to project
Release of Full-Time Subject Matter Experts (SME)	Release full time on to the project of relevant business experts who provide assistance to the project
Empowered Decision Makers	The members of the project team(s) must be empowered to make quick decisions
Deliverable Dates	At planning stage, set realistic milestones and end date
Champion	Advocate for system who is unswerving in promoting the benefits of the new system
Vanilla ERP	Minimal customization and uncomplicated option selection
Smaller Scope	Fewer modules and less functionality implemented, smaller user group, and fewer site(s)
Definition of Scope and Goals	The steering committee determines the scope and objectives of the project in advance and then adheres to it
Balanced Team	Right mix of business analysts, technical experts, and users from within the implementation company and consultants from external companies
Commitment to Change	Perseverance and determination in the face of inevitable problems with implementation