case 2
Case 3
“How SAP’s business model and strategies made it the global business software leader” ( page 431-438)
3.Should SAP use product, geographic, or market divisional structures in the future? Why?
4.Based on research by Garvin and Levesque (2008) and Chap 5, how might span of control be changed to enhance service for SAP operations?
Garvin and Levesque (2008) : https://hbr.org/2008/06/the-multiunit-enterprise