MBA

Case Study 2 Instructions

Find one of the following articles in the South College library based on your interest.

Berlanga, J., & Husby, B. (2016). Big hospital improvements start small. Industrial Engineer: IE, 48(9), 30-35.

El-Banna, M. (2013). Patient discharge time improvement by using the Six Sigma approach: A case study. Quality Engineering, 25(4), 401-417. doi:10.1080/08982112.2013.792352

Rehman, H. U. & Asif, M. (2012). Application of Six Sigma at cell site construction: A case study. Asian Journal of Quality, 13(3), 212-233. --- This article is in the Resource section of Moodle.

Write a two page paper that addresses the following:

· What caused the organization to utilize Six Sigma?

· How does the organization utilize Six Sigma process for improvement?

· What measurements were instrumental in determining the need for improvement and determining if improvement occurred?

· What recommendations do you have for the organization in regard to quality improvement and monitoring?