case study

Case study 11-1: Implementing Enterprise Change Management at Southern Company

1. What type of development methodology appears to have been employed at Southern Company for the ECM project? Was this a good approach? Provide a rationale for your response.

2. Describe how Traynor could have applied Lewin’s three‐stage model of change in implementing the ECM. What would have been the advantages of applying Lewin’s three‐stage model?

3. Assess Southern ’s ECM system on the four dimensions of project success. How successful do you think this project is?

Case study 11-2: Dealing with Traffic Jams in London

1. Assess the risks of this project. Given your assessment of the project complexity, clarity, and size, what management strategies would you recommend for it? What, if any, of these strategies were adopted in this project?

2. Describe the development methodology that was applied to this project. Was this the most appropriate approach? Provide a rationale for your response.

3. When a project is outsourced, who should manage the project—the internal group or the outsourcer? Why?