Case Report - Beau & Arrow Part 2 (1)

CaseReport-BeauArrowPart21.docx

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Case: Beau & Arrow Part 2 (Service Blueprint)
Case Prompt: Help us put service standards in place to improve customer experience
Team #:	Team Name:	Section:

Part 1 – Failsafe: What are the potential fail points indicated for Beau & Arrow on their service blueprint and the service standards they could implement to address these? (See details on the Case Overview.)

Potential Fail Point	Service Standard to Implement
F1
F2
F3
F4
F5

Part 2 – Add Tangibles: What are tangibles that Beau & Arrow could put into place at each indicated tangibles spot to support their branding and service quality? (Each tangibles marker refers to the activity directly beneath it in the column.)

Tangibles T1

T2
T3

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