Order 1317550: Turnaround and Transformation at DSS Consulting
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Case4_ReportAnalysisTemplate1.docxCase 4 Analysis Report Total Points: 100: Due on Tuesday, November 20, 2018 online.
Ethical Oath: By entering my full name below this statement I confirm that I am the only one who has been involved in analyzing this case and writing the answers, using the ppts and notes from class and have not copied or shared my answers with anyone. If found otherwise, I am willing to take up a new case for analysis or any other assignment as provided by the instructor and also understand that I could be reported to the Ethics Committee.
Your Name: ………………………………………………..
Title of Case: ……………………………………………………………………………………………
Executive Summary - (Summary of sections I, II, III (whether down or up), V, VI) (10 points)
I. The Protagonist (10):
II. Central problem (10):
III. Current state of outcome variables in the case for the firm Job Performance and Organizational Commitment (10): Please answer the same four questions below for each of the identified characters
1. Level of Task Performance: (mention high, medium or low- and whether dropping or increasing)
2. Type of Task Performance the character is good at: (routine, creative, adaptive or a combination of any two or all three, and whether it is high or low and what facts in the case show that)
3. Organizational Citizenship Behavior (OCB) (whether high or low at the organizational or individual level and type of OCB), Counterproductive behavior (whether engaging in bad behavior or not (specify with example-and whether production, property, personal or political deviance)
4. Whether affective, continuance or normative commitment (explain why and if it is high or low or getting lowered), if Star, citizen, lone wolf or apathetic (explain why and whether it is changing).
a. Chris Peterson (Levels and Types of Performance and Commitment):
b. Meg Cooke (Levels and Types of Performance and Commitment):
c. Founders (Levels and Types of Performance and Commitment):
d. Chris’ Team (Levels and Types of Performance and Commitment):
e. Functional Specialists (Levels and Types of Performance and Commitment):
IV. Key independent variables impacting the outcome variables currently in the firm (20):
1. What was the type of task interdependence used by Chris’ team? Was it working?
2. Was the mission clear to Chris and her team? If not, what was missing? (refer to slide 11 in chapter 11 ppt, and note points under number 7 in that table)
3. Are member roles clearly defined in this case? Explain briefly with examples from the case.
4. Did the team members have the necessary abilities to complete the task? Explain briefly with examples from the case if the tasks were disjunctive, conjunctive or additive and whether it was helping or hindering the team’s performance?
5. How many members were there in Chris’ team? Was the team size manageable?
6. Did Chris and her team members have an appropriate amount of extraversion, conscientiousness and agreeableness? Was it helping or hindering the team?
7. Was there an issue of similarity-attraction approach in this case?
8. Did Chris and her team experience process loss, process gain, motivation loss, coordination loss, social loafing or production blocking? Explain briefly with examples from the case depending on which ones they were experiencing.
9. Are there cohesion-based issues across teams in the organization? Explain briefly with example from case.
10. Were Chris and her team members engaging in appropriate taskwork processes in terms of boundary spanning, creative behaviors and clear decision making? Which ones are missing, give examples from case?
11. Were there communicator issues in this case? Who were the two people affected by it? Give an example from the case.
12. Were there information richness related issues in this case? What was the problem?
13. What were the teamwork processes that were missing in this case? Explain briefly with examples from the case.
V. Based on your analysis in section IV, which two variables seem to be having the most significant impact on lowering performance and commitment in this organization which need to be addressed immediately by the protagonist: (10):
Variable 1:
Variable 2:
VI. Given the above two selected variables, if you were the protagonist, how will you address the two identified variables to ensure the right decision is made for the company. (Please make sure you use the two variables and then from the chapter slides- identify the applications to use to rectify the problems and then link it back to the characters and the case). (20):
VII. Based on the recommendation-What are the first three main steps you will recommend the protagonist take to execute the recommendation you made in section VI. (minimum 3 steps): (10):
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