TV Gadgetry Case Assignment

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Data

September August
Customer Order Processed 50,000 40,000
Units Ordered 300,000 200,000
Units Shipped 287,333 192,507
Correct Units Shipped 247,385 188,263
Correct Customer Invoices 46,310 39,124
Orders Ready by Deadline 49,188 38,791
Total Labor Hour (units/hr) 2,000 1,500

Q1

Metric September August
Unit Fill Rate
Fulfillment Accuracy
Document Accuracy
On-Time Dispatch
Productivity Units/hr.)

Q2

Metric Goal September August Comments
Unit Fill Rate
Fulfillment Accuracy
Document Accuracy
On-Time Dispatch
Productivity (Units/hr.)

Q3

Month POI Comments
September
August