Module 8

2/22/22, 9:24 PM CASE: Telecommuting at MedEx

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In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to

complete an employee survey that asked about their satisfaction with their pay, benefits, and

working conditions. In general, the employees indicated satisfaction with pay levels and benefits,

but were not satisfied in some other areas. In the �comments� section of the survey, several

employees noted challenges in getting to work each day. Some mentioned heavy traffic that

caused long commutes, while others noted the high cost of parking downtown. Further, many

employees noted high stress levels due to trying to balance their work and personal

responsibilities.

When asked for specific ideas on how to improve the work environment, more than half of the

specialists noted the option to telecommute as a desirable benefit. Because the specialists work

independently, telecommuting is a feasible option. The specialists would need to work in the

office at least 1 or 2 days per week in order to get updates on their accounts, but it would be

possible for the employees to work from home the other days. Harry now must carefully consider

whether to recommend offering the telecommuting option.

Questions:

12-6. Would offering telecommuting as an option benefit MedEx? How?

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12: Compensating the Flexible Workforce Contingent Employees and Fle… AK