Module 8

2/22/22, 9:23 PM CASE: Telecommuting at MedEx

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Case

Telecommuting at MedEx

Go to the Assignments section of MyLab for an additional Supplemental Case.

Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening.

As the human resources manager for MedEx, a medical billing company, Harry is concerned about

the high turnover rate for the specialists. Turnover is very costly for the company, and Harry is

trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if

any of the specialists worked from home. Harry informed him that they do not right now, but

telecommuting may be an option in the near future.

MedEx employs more than medical billing specialists in its office located in a busy downtown

metropolitan area. Each specialist works on a group of specific accounts, coding medical records

and entering them into the computer system. The specialist position requires an intense 3-week

training program to learn the coding system, but once they are proficient at their work, the

specialists work independently on their assigned accounts.

In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to

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12: Compensating the Flexible Workforce Contingent Employees and Fle… AK