Operation Management case/ statistics

10/28/22, 3:04 PMDocument Rendering

Page 1 of 1https://basic-doc-viewer.us.api.blackboard.com/ui/112/3546d70878…4a0efae974a8a3bb439f47e2ab370d89955a6535ec3e5e3a3b6527fec3bf446

Version 5 5

**The sample output below may not represent the same data provided to the students**

Check Sheet

Wai ng Area Speed of

Service

Technician Products and

Price

Cashier

Week of Aug 3

Week of Aug 10

Week of Aug 17

Week of Aug 24

Pareto Diagram

Run Charts

0

5

10

15

20

25

30

35

Wai ng Area

Cashier Speed of Service

Technician Products and Price

Complaint Category

Pareto - Current and Target

Actual

Target

17

18

19

20

21

22

23

Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24

Overall Complaints

0

1

2

3

4

5 6

7

8

9

Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24

Wai ng Area Complaints

Page 1 of 2

10/28/22, 3:05 PMDocument Rendering

Page 1 of 1https://basic-doc-viewer.us.api.blackboard.com/ui/112/3546d70878…4a0efae974a8a3bb439f47e2ab370d89955a6535ec3e5e3a3b6527fec3bf446

Version 5 5

Version 56

Cause-E ect Diagram

0

1

2

3

4

5

Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24

Speed of Service Complaints

0

1

2

3

4

5

Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24

Products and Price Complaints

0

1

2

3

4

5

6

Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24

Cashier Complaints

0

1

2

3

4

5

6

Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24

Technician Complaints

Temperature Ambience Sea ng

Wai ng Area Complaints

?Rest roomVending

TV

Music

Thermostat

Sun

Clean

Maintenance

Filled

Selec on

Clean

Comfort

TV

TV

Repair

QA

? ? ?

? ? ?

Page 2 of 2