Annotated Bibliography

After being at my agency for a month now and a lot has been observed that could use improvement. Just like any other agency, they have their strengths and weaknesses. The motto for the agency is “Building stronger families for a stronger Georgia”. Great motto but while doing observation it was identified that a major factor as to why the stats do not align with the goals is the number of cases per case managers. There is an average of 25-30 cases per case manager which is far too much. This issue starts several events to happen shortly after which includes, burnout from the case manager, cases slipping through the cracks, something tragic happening and or the case manager leaving due to disciplinary action or lack of support from higher. After talking to a few case managers around the agency this was identified as one of public service biggest issues. There is an idea for a solution to decrease the caseload per case manager which will increase morale and overall improve successful completeness of cases.