Writing Memo Assignment

Dear employees it has been brought to my attention that more times than not some of our company policies are continuously being abused without any repercussions. In particular the use of cell phones and texting while working in the call center. I myself may have looked the other way a few times when seeing employees using their phone as well, and am equally responsible of holding up these ethics as you are. I want you to know that when we have you on the floor in the call center with our clients it is of the utmost importance you give them your 100% attention and stay off the phones.

Everyone has some family and personal situations that come up and are understandable. Therefore, when you get your 15-minute breaks and lunches you can address those issues then. “In any business, ethical behavior does not simply happen; it is the product of clear and direct communication of behavioral expectations, modeled from the top and demonstrated by example. Again, ultimately, our actions are what matters (Code of Ethics and Business Conduct, 2014).” When we have you in the call center, there are no cell phones allowed and consider this your warning, before serious action will be taken if the policies are violated again. If you have any further questions or concerns, please refer to the company code of ethics or see your supervisor.

Thank you,

Mr. Khalid Said Call Center Manager

References

“Code of Ethics and Business Conduct.” Society for Human Resource Management, SHRM, 1 Dec. 2014, www.shrm.org/resourcesandtools/tools-and-samples/policies/pages/cms_014093.aspx.