Measuring Performance

BANKS Industries

Needs

Improvement

Meets

Expectations

Exceeds

Expectations

Employee Signature Manager Signature

Total (from each column)

Adjusted Score

Evaluation Outcome

Comments

Learns and applies new skills to job.

Assists teammates as time allows.

Exercises good judgment in new situations.

Communicates clearly and effectively.

Responds appropriately to management directives.

Is consistently punctual and present.

Please mark the box that best defines the employee's performance in the designated area.

Uses standard operating procedures to respond to customer concerns.

Asks appropriate questions to understand customer problem.

Documents work as appropriate.

Conveys a positive, helpful attitude to customers.

Refers calls to managers as appropriate.

Reviewer Name Reviewer Title

Instructions

Employee Name

Job Title

Date

Evaluation Period