General comments:
Professional Communication (Articulation) --Sound formatting strategies, including uniform indentation and clearly presented headings, are featured in the paper. Issues with sentence fluency, parts of speech, and word choice are present that limit the effectiveness of the response.
Content -- This submission offers an accurate explanation of how patient-centered care can reduce length of stay and readmissions. Strategies to link hospital reimbursements to patient experience are described as valuable tools in promoting patient care. The submission requires a description of the healthcare setting used for the PFCC with regard to facility type and population served. A description that precisely identifies the strengths and weaknesses for all 11 domains as well as one that includes how the strategy would address the weakness in patient access to web portals using either system or change theory are needed. A discussion of methods to evaluate the effectiveness of the proposed strategy and the implementation strategy that clearly identifies steps that includes team member and individual responsibilities is needed. A description with information on how the self-assessment tool will help the team develop self-assessment skills is not found.
Articulation of Response (clarity, organization, mechanics)
This detailed submission is written in an earnest tone. Reoccurring errors with sentence fluency, parts of speech, and word choice are noted that undermine the reader's comprehension of the paper. Examples include missing words, errors in sentence structure, problems with subject/verb agreement, misused articles, and inaccurate word choice.
B1. Setting Description
The submission includes a good description of the manner in which business practices and regulations impact patient-centered care. The submission is missing a description of the healthcare setting used for the PFCC with regard to facility type and population served.
B2. Strengths and Weaknesses
Several domains are examined for strengths and weaknesses using the PFCC self-assessment. These areas include the Information and Technology department and Advisor domains. A description that precisely identifies the strengths and weaknesses for all 11 domains is needed.
C1a. System or Change Theory
The submission accurately explains how change theory will be helpful in planning and implementing change. A description that includes how the strategy would address the weakness in patient access to web portals using either system or change theory is not found.
C3. Methods
The financial implications of the change are logically discussed and include an increased service fee. A logical discussion of methods to evaluate the effectiveness of the strategy is not evident.
D3. Implementation of Strategy
The report contends that implementation of the plan will occur through a "thorough discussion and applied best approach". A strategy that clearly identifies steps that includes team member and individual responsibilities is missing.
D5. Tools for the Team
The paper invokes using an interview and questionnaire to assess team members. The description is missing information on how the tool will help the team develop self-assessment skills.