INDEPENDEN CHALLEND UNIT C

[ Your Name]

The Customer Service team at Newberry Heating & Cooling is creating a poster so that team members remember the basic steps of handling customer problems:

· Talk

· Write

· Report

· Follow Up

The poster needs to be delivered to the printer in two weeks to fit the printer’s schedule. Collin, the team leader, will work with the Newberry graphic designer to create a basic design for the poster. Collin and the team will provide the details, and Joanne will approve the poster.