Bus 7

Key Partners

· There are five Delivery Personnel categories in Amazon, Packages, Prime Now, Locker Delivery, Merchant pickups and Restaurant delivery.

· Dashers are also available at amazon to deliver dasher products at destination of people.

Key Activities

· Amazon was initially an online bookselling store but later in the USA, it started selling consumer products, electronics, cloud and web services, and online selling of books, videos and music too.

· Amazon hires a lot of delivery persons and also delivers through mass fleet vehicles.

· Amazon is using technological, internet, web and cloud services.

· Amazon works for the best of its workers and different policies are made for their good compensation. So, the employees and drives stay with the company.

Value Proposition

· Customer is at the heart of the business value.

· Extended customer base is the revenue generation source.

· Amazon uses the business model of three customers value propositions which include low prices, fast delivery of the products and a wide range of products availability.

Customer Relationships

· Social Media usage and web services are widely used as well as the website of the business.

· Customer support is provided for the products. Refunds, exchanges and after sale services are common at amazon.

Customer Segments

· Customer base at amazon consists of all the categories.

· Customers who want doorstep deliveries are so many and they get delivered the products.

· Restaurants also order the online delivery of the products.

Key Resources

· Amazon has a lot of delivery employees.

· Restaurant Partnerships are so many.

· Technology Platforms are advanced and cloud and web services are used to connect with the customers and suppliers.

Channels

· Amazon has a mobile app.

· Mobile devices, computers, iPhone, androids and digital watches are the platforms where amazon app can work.

· It has an active website.

Cost Structure

· Fuel Expenditures have been cut down because of fleet and efficient routes.

· Technological setups and running costs are high but high revenues are enough to bear these costs and manage the IT infrastructure.

Revenue Streams

· Marketing programs are also used and these create revenues in the form of online orders of the customers.

· Branding programs are initiated and promoted through website and app.

Key Partners

· Delivery personnel in Zipline are the drone pilots who take away the medicinal supplies to the rural areas of Ghana and now will expand its services to Ghana and other areas (Bort & Chan, 2019).

· Dashers are available at Zipline and they travel along the drones to deliver dasher products at Rwanda.

Key Activities

· Online Orders are not accepted because medical supplies are delivered through drones.

· Pilots and dashers are in the active process.

· Creating and Managing technological infrastructure is a must for Zipline.

Value Proposition

· Fast delivery of products in less time and with safe methods is sent to the hospitals.

· Faster, cheaper and easier order deliveries are done through drones

(Harroch, 2018).

Customer Relationships

· Social Media is promoting the presence of the company

· Customer support is provided to the rural masses.

Customer Segments

· Customers are the hospitals in Rwanda.

· Medical Supplies are supplied to them in Rwanda

Key Resources

· Delivery persons

· Pilots

· Drone Technology is used to deliver the medical supplies.

Channels

· Website is available.

· Social media presence is making it renowned.

Cost Structure

· Fuel Expenditures are high because drones use expensive technology and fuel.

· Technological setups and running costs are also high but till date they are being managed.

Revenue Streams

· Marketing programs are not initiated because life-saving drugs are not using this marketing promotion.

· Branding programs are also not seen because medical supplies are essential for human lives. So, these are not promoted.