power point on business with KNOWLEDGE MANAGEMENT CAPABILITY ASSESSMENT
coupons4jv
BusinessImplementation_wk1.pptxBusiness Implementation
Jessica Valverde
Management Practices for the 21st Century
Management in Action Customer Relationship management
Customer relationship management is a practice that focuses on creating good relations with clients
The focus of the practice is the development of a high degree of efficiency
It improves the degree of responsiveness within clients by handling their issues
It improves the regular communication within the two
Customer relationship management is a practice that focuses on creating good relations with clients. The focus of the practice is the development of a high degree of efficiency. It improves the degree of responsiveness within clients by handling their issues. It improves the regular communication within the two
2
Challenges of implementing TQM
Lack of support from the top management.
Limited resources in terms of service delivery.
Lack of enough funds.
The TQM takes time to be successful
Lack of support from the top management. Limited resources in terms of service delivery. Lack of enough funds. The TQM takes time to be successful
3
Efficiency
Efficiency refers to the organizational effectiveness
The application of positive communication practices
Increasing the number of employees
Creating realistic goals that can be easily achieved
Efficiency refers to the organizational effectiveness. The application of positive communication practices. Increasing the number of employees. Creating realistic goals that can be easily achieved
4
Importance of Value Chain Management
Value chain management increases business efficiency.
It plays an important part in the creation of predications.
It creates a competitive advantage to a company.
It increases the general productivity
Value chain management increases business efficiency. It plays an important part in the creation of predications. It creates a competitive advantage to a company. It increases the general productivity
5
Inovation
Innovation refers to the process of creating new ideas.
The use of brainstorming is a perfect approach.
Focusing on diversity is the other practice.
The application of market research is also productive in this case.
Innovation refers to the process of creating new ideas. The use of brainstorming is a perfect approach. Focusing on diversity is the other practice. The application of market research is also productive in this case.
6
Responsiveness to Customers
It is measured by evaluating the outcomes in terms of sales.
Employee turnover also evaluates the issue.
The level of organizational diversity also explains the matter in a broader perspective.
Increasing efficiency is the point of focus that can be applied in the evaluation process
It is measured by evaluating the outcomes in terms of sales. Employee turnover also evaluates the issue. The level of organizational diversity also explains the matter in a broader perspective. Increasing efficiency is the point of focus that can be applied in the evaluation process
7
Improving responsiveness to customers
The organization needs to improve more customer service
Ensuring that the customer service is ready to attend to the needs of the customer is important
Improving on public relations I also a necessity
The focus is improving the general efficiency and effectiveness
The organization needs to improve more customer service. Ensuring that the customer service is ready to attend to the needs of the customer is important. Improving on public relations I also a necessity. The focus is improving the general efficiency and effectiveness
8
Building Management Skills Unilever Output
The organizational output within Unilever is customer based product
The output is based on the diversity and demand of the market
The practice has increased the productivity and efficiency
Dealing with production demands efficiency which is a key fact that the company enjoys.
The organizational output within Unilever is customer based product. The output is based on the diversity and demand of the market. The practice has increased the productivity and efficiency . Dealing with production demands efficiency which is a key fact that the company enjoys.
9
Value Chain Activities to improve Ooutput
Inbound logistics
Operations
Outbound logistics
Sales and marketing.
Product Attributes
The distribution of quality products is the basic issue of concern in this case.
The focus is more on increasing the return rates.
The reliability of the products is the other factor.
The safety involved in its use makes it popular
The distribution of quality products is the basic issue of concern in this case. The focus is more on increasing the return rates. The reliability of the products is the other factor. The safety involved in its use makes it popular
11
Improvements to Value Chain
The improvement of customer relations needs to be done.
The focus is reflecting on positive ideals that needs to be practiced and reflected on.
The other measure is the creation of good public relations.
The measure is focused on the development of a positive brand image.
The improvement of customer relations needs to be done.The focus is reflecting on positive ideals that needs to be practiced and reflected on. The other measure is the creation of good public relations. The measure is focused on the development of a positive brand image.
12
Managing Ethically Ethical Implications
It leads to employee motivation.
It leads to the promotion of fairness.
Respect for others is developed within the organization.
It improves the trustworthiness and loyalty to the company.
It leads to employee motivation. It leads to the promotion of fairness. Respect for others is developed within the organization. It improves the trustworthiness and loyalty to the company.
13
Criteria of Pushing Employees to work better
The application of informed consent
The application of confidentiality is also important
The assessment of the relevant components
The use of anonymity is also effective.
The application of informed consent. The application of confidentiality is also important. The assessment of the relevant components. The use of anonymity is also effective.
14
Employee Layoff
Offering flexibility
Prioritizing the happiness of employees
Keeping the compensation and benefits current
Hiring the correct employees.
