bussiness communication

Business Communication

Handbook Prepared by

First/Last Name

As part of an assignment for

Advanced Business Communications

GEB3213 Spring 2020

Polk State College

Professor Mike Carter

Business Communication Handbook GEB3213 1

Table of Contents Executive Summary.........................................................................................................................4

Introduction......................................................................................................................................4

Background......................................................................................................................................4

Why This Handbook is Important...............................................................................................4

Forms of Business Communication.................................................................................................4

Written.........................................................................................................................................4

Non Written.................................................................................................................................4

VerbalVerbal................................................................................................................................4

Nonverbal Nonverbal...................................................................................................................4

Examples..........................................................................................................................................4

Reminding Employees of Company Web Policy – 10.13...........................................................4

Answering a Customer Complaint about Shipping and Handling – 10.15..................................4

Responding to a Demand for a Refund – 11.11...........................................................................4

Writing Collection Letters – 12.12 (b)........................................................................................4

Addressing a Passenger Complaint about a Rude Flight Attendant – 12.19...............................4

Calming an Angry Coworker – 13.8............................................................................................4

Saying No to the Boss – 13.11.....................................................................................................4

Reducing Wordiness – 16.10 (a-c)..............................................................................................4

Answering an Ethics Question – 18.11........................................................................................4

Writing an Agenda – 19.8 (not a-c).............................................................................................4

Summary of Finding Your Best Voice – page 333......................................................................4

From Module 21:.........................................................................................................................4

Three types of Progress Reports – pages 354-55.........................................................................4

What should go in a proposal – pages 345-53.............................................................................5

Two goals of a proposal (from Kienzler) – page 346..................................................................5

Summary of Using the Internet for Research – page 363............................................................5

Explaining ‘Best Practices – 23.8................................................................................................5

Bibliography and sources................................................................................................................5

Glossary...........................................................................................................................................6

Business Communication Handbook GEB3213 2

Goals............................................................................................................................................6

Guarantee.....................................................................................................................................6

Mission statement........................................................................................................................6

Objectives....................................................................................................................................6

Outcomes.....................................................................................................................................6

Outputs.........................................................................................................................................6

Vision Statement..........................................................................................................................6

Warranty......................................................................................................................................6

Index................................................................................................................................................7

Business Communication Handbook GEB3213 3

Executive Summary

Introduction

Background

Why This Handbook is Important

Forms of Business Communication

Written

Non Written: Written"

Verbal:Verbal"

Nonverbal :Nonverbal"

Examples

Reminding Employees of Company Web Policy – 10.13

Answering a Customer Complaint about Shipping and Handling – 10.15

Responding to a Demand for a Refund – 11.11

Writing Collection Letters – 12.12 (b)

Addressing a Passenger Complaint about a Rude Flight Attendant – 12.19

Calming an Angry Coworker – 13.8

Saying No to the Boss – 13.11

Reducing Wordiness – 16.10 (a-c)

Answering an Ethics Question – 18.11

Writing an Agenda – 19.8 (not a-c)

Summary of Finding Your Best Voice – page 333

Business Communication Handbook GEB3213 4

From Module 21:

Three types of Progress Reports – pages 354-55

What should go in a proposal – pages 345-53

Two goals of a proposal (from Kienzler) – page 346

Summary of Using the Internet for Research – page 363

Explaining ‘Best Practices – 23.8

Bibliography and sources

Business Communication Handbook GEB3213 5

Glossary

Goals

Guarantee

Mission statement

Objectives

Outcomes

Outputs

Vision Statement

Warranty

Business Communication Handbook GEB3213 6

Index Addressing a Passenger Complaint about a

Rude Flight Attendant..............................4 Answering a Customer Complaint about

Shipping and Handling............................4 Answering an Ethics Question.....................4 Background..................................................4 Calming an Angry Coworker.......................4 Executive Summary.....................................4 Explaining ‘Best Practices...........................5 Forms of Business Communication.............4 Forms of Business Communiction

non written...............................................4 Goals............................................................6 Guarantee.....................................................6 Introduction..................................................4 Mission statement........................................6 Objectives....................................................6 Outcomes.....................................................6

Outputs.........................................................6 Reducing Wordiness....................................4 Reminding Employees of Company Web

Policy.......................................................4 Responding to a Demand for a Refund........4 Saying No to the Boss..................................4 Summary of Finding Your Best Voice........4 Summary of Using the Internet for Research

.................................................................5 Three types of Progress Reports..................4 Two goals of a proposal...............................5 Vision Statement..........................................6 Warranty......................................................6 What should go in a proposal......................5 Why This Handbook is Important...............4 Writing an Agenda.......................................4 Writing Collection Letters...........................4

Business Communication Handbook GEB3213 7