FOR PROFF KEVILLIE ONLY!!!!!!!!!!!

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

· Describe how you would address this situation.

· Explain how you would approach your employee.

· Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

· Must be one double-spaced pages in length (not including title and references pages) and formatted according to APA style.  

· Atleast 2 references

· Must include a separate title page with the following: 

· Title of paper

· Student’s name

· Course name and number

· Instructor’s name

· Date submitted