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BusinessCase5.pptxSelf Check-In Kiosks Shannon Davis
Business Context
Implement, utilize and customize self check in kiosks in medical practices to enhance the patient experience, minimize errors & costs, and provide for more efficient workflows.
Business Problem
Front office and clinical staff are less available to pursue next-step patient care and other administrative duties
Increased patient wait times
Inaccurate data; More data errors
Negative patient experience
Less options such as multi-lingual forms
Business Technology/Solution
Utilize the framework of Artificial Intelligence to:
Improve Care Delivery
Decrease Wait Times
Manage Costs and Increase Revenue
Enhance Productivity
Quantitative Justification
| Wages of Administrative Staff | ||
| Hourly Pay $15.00 per hour | $15.00 per hour x 40 hours a week | $ 600.00 |
| Annual Salary | $15.00 x 2080 hours per year | $ 31,200.00 |
| Overhead (Benefits) | ||
| Insurance | ||
| Vacation Leave (15 days) | 114 hours x 15 | $ 1,710.00 |
| Sick Leave (8 days) | 64 hours x 15 | $ 7,680.00 |
| Insurance Employer Contribution | 26 Pay periods x $200 | $5,200 |
| Holiday Pay (6 Major Holidays) | 48 hours x 15 | $ 720.00 |
| Total Cost Per Year | $ 46,510.00 | |
| Cost for a Kiosk | ||
| Machine | $ 10,000.00 | |
| Maintence Package | Upkeep per year | $ 4,500.00 |
| Total Cost Per Year | $ 14,500.00 |
Qualitative Benefits
Reduced costs
Less paper, ink cartridges, time filing forms, reduces administrative tasks and more time for providing care for patients.
Reduce patient waiting time
Forms are replaced with an easy to operate digitized system
Patients manually verifying and entering their own information rather than administrative staff manually entering each individual information
Less errors
Kiosks help reduce data entry errors made by an administrative staff. By crowdsourcing the filing of the electronic forms to patients, chances of errors are reduced since they are usually invested in getting the best treatment for themselves.
Easier payment method
Patients can see their balances and make payment; Also could set up a kiosks so that a payment has to be paid before checkin- increases revenue.
References
5 Benefits of self-service kiosks in hospitals. (n.d.). Retrieved June 26, 2020, from https://www.techadvisory.org/2016/04/5-benefits-of-self-service-kiosks-in-hospitals/
5 Benefits of Self Check-In Kiosks for Medical Centres. (2019, January 21). Retrieved June 26, 2020, from https://www.hotdoc.com.au/practices/blog/5-benefits-self-check-in/
