Business communication assignment

KING’S OWN INSTITUTE* Success in Higher Education

BUS709 COMMUNICATION IN BUSINESS T120 26/02/2020 15:31 PAGE 1 OF 19 *AUSTRALIAN INSTITUTE OF BUSINESS AND MANAGEMENT PTY LTD © ABN: 72 132 629 979 CRICOS 03171A

BUS709 COMMUNICATION IN BUSINESS T120 All information contained within this Subject Outline applies to all students enrolled in the trimester as indicated.

1. General Information 1.1 Administrative Details

Associated HE Award(s) Duration Level Subject Coordinator

Grad. Certificate in Business Graduate Diploma of Business Master of Accounting Master of Professional Accounting Graduate Certificate of Information Technology Graduate Diploma of Information Technology Master of Information Technology

1 trimester Postgraduate Dr Sunaina Gowan [email protected] P: 92833583 L: Level 1, 545 Kent St. Consultation: via Moodle or by appointment

1.2 Core / Elective This is a core subject for the above courses. 1.3 Subject Weighting Indicated below is the weighting of this subject and the total course points.

Subject Credit Points Total Course Credit Points

4 GCBus 16; GDBus 32; MAcc 48; MPA 64 GCIT 16; GDIT 32; MIT 64

1.4 Student Workload Indicated below is the expected student workload per week for this subject.

No. Timetabled Hours/Week* No. Personal Study Hours/Week**

Total Workload hours/week***

4 hours/week (2 hour Lecture + 2 hour Tutorial)

6 hours/week 10 hours/week

* Total time spent per week at lectures and tutorials ** Total time students are expected to spend per week in studying, completing assignments, etc. *** Combination of timetable hours and personal study. 1.5 Mode of Delivery On-campus 1.6 Pre-requisites Nil 1.7 General Study and Resource Requirements o Students are expected to attend classes with the required textbook and to read specific chapters prior

to the tutorials. Students should read this material before coming to class to improve their ability to participate in the weekly activities.

o Students will require access to the internet and their KOI email and should have basic skills in word processing software such as MS Word, spreadsheet software such as MS Excel and visual presentation software such as MS PowerPoint.

o Computers and WIFI facilities are extensively available for student use throughout KOI. Students are encouraged to make use of the campus Library for reference materials.

Resource requirements specific to this subject: There are no specific resources required for this subject.

Approved by KOI Academic Board for T1 2020

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2 Academic Details 2.1 Overview of the Subject Highly developed skills in communication, analysis, teamwork and negotiation are crucial for enhancing success in academic study and a career in business. This subject provides a strong foundation in effective communication skills and practice with a variety of writing and presentation styles for a variety of audiences. You will develop negotiation, research and critical thinking skills and an appreciation of ethical practice by working on case studies and role plays, discussing cultural issues and leadership challenges, and analysing complex and ambiguous information.

2.2 Graduate Attributes for Postgraduate Courses Graduates of Postgraduate courses from King’s Own Institute will gain the graduate attributes expected from successful completion of a Master’s degree under the Australian Qualifications Framework (2nd edition, January 2013). Graduates at this level will be able to apply an advanced body of knowledge in a range of contexts for professional practice or scholarship and as a pathway for further learning. King’s Own Institute’s key generic graduate attributes for a master’s level degree are summarised below:

Across the course, these skills are developed progressively at three levels:

o Level 1 Foundation – Students learn the skills, theories and techniques of the subject and apply them in stand-alone contexts.

o Level 2 Intermediate – Students further develop skills, theories and techniques of the subject and apply them in more complex contexts, beginning to integrate the application with other subjects.

o Level 3 Advanced – Students have a demonstrated ability to plan, research and apply the skills, theories and techniques of the subject in complex situations, integrating the subject content with a range of other subject disciplines within the context of the course

KOI Master’s Degree Graduate Attributes

Detailed Description

Knowledge Current, comprehensive and coherent knowledge, including recent developments and applied research methods

Critical Thinking Critical thinking skills to identify and analyse current theories and developments and emerging trends in professional practice

Communication Communication and technical skills to analyse and theorise, contribute to professional practice or scholarship and present ideas to a variety of audiences.

Research and Information Literacy

Cognitive and technical skills to access and evaluate information resources, justify research approaches and interpret theoretical propositions

Creative Problem Solving Skills

Cognitive, technical and creative skills to investigate, analyse and synthesise complex information, concepts and theories, solve complex problems and apply established theories to situations faced in professional practice.

Ethical and Cultural Sensitivity

Appreciation and accountability for ethical principles, cultural sensitivity and social responsibility, both personally and professionally

Leadership and Strategy

Initiative, leadership skills and ability to work professionally and collaboratively to achieve team objectives across a range of team roles. Expertise in strategic thinking, developing and implementing business plans and decision making under uncertainty

Professional Skills High level personal autonomy, judgement decision-making and accountability required to begin professional practice.

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2.3 Subject Learning Outcomes Listed below, are key knowledge and skills students are expected to attain by successfully completing this subject:

Subject Learning Outcomes Contribution to Course Graduate Attributes

a) Structure and present information orally and in writing in academic and business contexts using packages such as Word and PowerPoint

b) Select and appropriately use different modes of communication and develop strategies to overcome communication barriers and develop an appreciation of intercultural communication

c) Work effectively as an individual and in a team, plan and manage a program of work, express opinions and negotiate outcomes

d) Demonstrate the ability to effectively communicate in different situations and apply gained knowledge to modern day work environments.

2.4 Subject Content and Structure Below are details of the subject content and how it is structured, including specific topics covered in lectures and tutorials. Reading refers to the text unless otherwise indicated. Weekly Planner:

Week (beginning)

Topic Covered in Each Week’s Lecture

Reading(s) Expected work as listed in Moodle

1 09 Mar

Communication Today B Eunson Ch. 1

Library search, databases and types of evidence

2 16 Mar

Intercultural Communication B Eunson Ch. 15

Class discussion on concepts and small group discussions

3 23 Mar

Interpersonal Skills & NVC B Eunson Chs. 8, 10

Class discussion on concepts and small group discussions

4 30 Mar

Persuasive Communication B Eunson Ch. 9

Class discussion on concepts and small group discussions Assessment 1 due Friday 5pm

5 06 Apr

Report & Essay Writing B Eunson Chs. 5, 7

Class discussion on concepts and small group discussions

6 13 Apr

Group/Team Communication B Eunson Ch. 18

Class discussion on concepts and small group discussions

19 Apr 2020 –

26 Apr 2020 Mid trimester break

7 27 Apr

Oral Communication & Presentation Skills

B Eunson Ch. 11

Class discussion on concepts and small group discussions

8 04 May

Organisational Communication

B Eunson Ch. 16

Class discussion on concepts and small group discussions

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9 11 May

Negotiation B Eunson Ch. 13

Class discussion on concepts and small group discussions Assessment due 2 Report Friday 5pm

10 18 May

Conflict Management B Eunson Ch.14

Assessment 3 due Presentation

11 25 May

Engaging Communication B Eunson Ch. 12

Assessment 3 due Presentation Assessment 4 due Reflection Report Friday 5pm

12 01 Jun

Social Media B Eunson Ch. 21

Class discussion on concepts & small group discussions

13 07 Jun Study review week

14 15 Jun Final Exam Week

Please see Exam Timetable for exam date, time and location

15 21 Jun

Student Vacation begins Enrolments for T220 open

16 29 Jun

Results Released 30 Jun 2020 Certification of Grades 03 Jul 2020

T220 begins 06 July 2020

1 06 Jul

Week 1 of classes for T220 Friday 03 Jul 2020 – Review of Grade Day for T120 – see Sections 2.6 and 3.6 below for more information.

2.5 Public Holiday Amendments Please note: KOI is closed on all scheduled NSW Public Holidays. T120 has six (6) days of public holidays (Easter Holidays and the Queen’s Birthday) that occurs during classes this trimester. Classes scheduled for these public holidays (Calendar Class Dates) will be rescheduled as per the table below. All other public holidays fall within the mid-trimester break period. This applies to ALL subjects taught in T120. Please see the table below and adjust your class timing as required. Please make sure you have arrangements in place to attend the rescheduled classes if applicable to your T120 enrolment. Classes will be conducted at the same time and in the same location as your normally scheduled class except these classes will be held on the date shown below.

Calendar Class Date Rescheduled Class Date

Friday 10 April 2020 (Week 5) Saturday 11 April 2020(Week 5) Monday 13 April 2020 (Week 6)

Tuesday 09 June 2020 (Week 13) Study Review Week Wednesday 10 June 2020 (Week 13) Study Review Week Thursday 11 June 2020 (Week 13) Study Review Week

2.6 Review of Grade, Deferred Exams & Supplementary Exams/Assessments Review of Grade: There may be instances when you believe that your final grade in a subject does not accurately reflect your performance against the subject criteria. Section 8 of the Assessment and Assessment Appeals Policy (www.koi.edu.au) describes the grounds on which you may apply for a Review of Grade.

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If this happens and you are unable to resolve it with the Academic staff concerned then you can apply for a formal Review of Grade within the timeframes indicated in the following sections of this subject outline - Supplementary Assessments, 3.6 Appeals Process as well as the Assessment and Assessment Appeals Policy. Please ensure you read the Review of Grade information before submitting an application. Review of Grade Day: KOI will hold the Review of Grade Day for all subjects studied in T120 on

Friday 03 July 2020

Only final exams will be discussed as all other assessments should have been reviewed during the trimester. If you fail one or more subjects and you wish to consider applying for a Review of Grade you MUST attend the Review of Grade Day. You will have the chance to discuss your final exam with your lecturer, and will be advised if you have valid reasons for applying for a Review of Grade (see Section 3.6 below and Assessment and Assessment Appeals Policy). If you do not attend the Review of Grade Day you are considered to have accepted your results for T120. Deferred Exams: If you wish to apply for a deferred exam, you should submit an Application for Assignment Extension or Deferred Exam Form before the prescribed deadline. If you miss your mid-trimester or final exam there is no guarantee you will be offered a deferred exam. You must apply within the stated timeframe and satisfy the conditions for approval to be offered a deferred exam (see Section 8.1 of the Assessment and Assessment Appeals Policy and the Application for Assignment Extension or Deferred Exam Forms). In assessing your request for a deferred exam, KOI will take into account the information you provide, the severity of the event or circumstance, your performance on other items of assessment in the subject, class attendance and your history of previous applications for special consideration. Deferred mid-trimester exams will be held before the end of week 9. Deferred final exams will be held on two days during week 1 or 2 in the next trimester. You will not normally be granted a deferred exam on the grounds that you mistook the time, date or place of an examination, or that you have made arrangements to be elsewhere at that time; for example, have booked plane tickets. If you are offered a deferred exam, but do not attend you will be awarded 0 marks for the exam. This may mean it becomes difficult for you to pass the subject. If you apply for a deferred exam within the required time frame and satisfy the conditions you will be advised by email (to your KOI student email address) of the time and date for the deferred exam. Please ensure that you are available to take the exam at this time. Marks awarded for the deferred exam will be the marks awarded for that item of assessment towards your final mark in the subject. Supplementary Assessments (Exams and Assessments): A supplementary assessment may be offered to students to provide a final opportunity to demonstrate successful achievement of the learning outcomes of a subject. Supplementary assessments are only offered at the discretion of the Board of Examiners. In considering whether or not to offer a supplementary assessment, KOI will take into account your performance on all the major assessment items in the subject, your attendance, participation and your history of any previous special considerations. Students are eligible for a supplementary assessment for their final subject in a course where they fail the subject but have successfully completed all other subjects in the course. You must have completed all major assessment tasks for the subject and obtained a passing mark on at least one of the major assessment tasks to be eligible for a supplementary assessment.

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If you believe you meet the criteria for a supplementary assessment for the final subject in your course, but have not received an offer, complete the “Complaint, Grievance, Appeal Form” and send your form to [email protected]. The deadline for applying for supplementary assessment is the Friday of the first week of classes in the next trimester. If you are offered a supplementary assessment, you will be advised by email to your KOI student email address of the time and due date for the supplementary assessment – supplementary exams will normally be held at the same time as deferred final exams during week 1 or week 2 of the next trimester. You must pass the supplementary assessment to pass the subject. The maximum grade you can achieve in a subject based on a supplementary assessment is a PASS grade. If you: o are offered a supplementary assessment, but fail it; o are offered a supplementary exam, but do not attend; or o are offered a supplementary assessment but do not submit by the due date; you will receive a FAIL grade for the subject. 2.7 Teaching Methods/Strategies Briefly described below are the teaching methods/strategies used in this subject:

o On-campus lectures (2 hours/week) are conducted in seminar style and address the subject content, provide motivation and context and draw on the students’ experience and preparatory reading.

o Tutorials (2 hours/week) include class discussion of case studies and research papers, practice sets and problem-solving and syndicate work on group projects. Tutorial participation is an essential component of the subject and contributes to the development of graduate attributes (see section 2.2 above). It is intended that specific tutorial material such as case studies, recommended readings, review questions etc. will be made available each week in Moodle.

o Online teaching resources include class materials, readings, model answers to assignments and exercises and discussion boards. All online materials for this subject as provided by KOI will be found in the Moodle page for this subject. Students should access Moodle regularly as material may be updated at any time during the trimester

o Other contact - academic staff may also contact students either via Moodle messaging, or via email to the email address provided to KOI on enrolment.

2.8 Student Assessment Provided below is a schedule of formal assessment tasks and major examinations for the subject.

Assessment Type

When Assessed Weighting

Learning Outcomes Assessed

Assessment 1: Communication Diary (1,500 words) Week 4 25% a, b

Assessment 2: Group Report (2,500 words) Week 9 35% a, b, c, d

Assessment 3: Individual Presentation of Group Report Weeks 10 - 11 10% c, d

Assessment 4: Individual Reflection Report – individual assessment – (2,000 words)

Week 11 30% a, b, c, d

Requirements to Pass the Subject: To gain a pass or better in this subject, students must gain a minimum of 50% of the total available subject marks.

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2.9 Prescribed and Recommended Readings Provided below, in formal reference format, is a list of the prescribed and recommended readings.

Prescribed Text: Eunson, B., 2016. C21: Communicating in the 21st Century. [e-book] 4th ed. Milton: John Wiley and Sons. Available from EBSCO Database. Recommended Readings and Supplementary Books: Bolton, R., 2011. People skills. 1st ed. Sydney: Prentice Hall. Bovee, C.L. and Thill, J.V., 2017. Business communication today. 14th ed. New Jersey: Person. Brink, K.E. and Costigan, R.D., 2015. Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned? Academy of Management Learning & Education, 14(2), pp. 205-221. Available from EBSCO Database. Brown, L.A., 2015. The course valuation model and 10 steps to increase course value: The business communication course. Journal of Education for Business, 90(6), pp. 340-346. Available from EBSCO Database. Cardon, P., W. and Marshall, B., 2015. The hype and reality of social media use for work collaboration and team communication. Business Communication, 52(3), pp. 273-293. Available from EBSCO Database. Christensen, M., 2014. Communication as a strategic tool in change processes. Journal of Business Communication, 51(4), pp. 359-385. Available from EBSCO Database. Crème, P. and Lea, M., 2008. Writing at university. 3rd ed. Buckingham: Open University Press. Durham, R., 2017. Managing Business Communication. 3rd ed. McGraw Hill Dwyer, J., 2019. The business communication handbook. 11th ed. Sydney: Pearson Australia Egan, V., 2005. Business communication. 2nd ed. Sydney: McGraw-Hill. Fujishin, R., 2018. The natural speaker. 9th ed. Routledge, New York. Jing, F., Avery, G. and Bergsteiner, H., 2014. Enhancing performance in small professional firms through vision communication and sharing. Asia Pacific Journal of Management, 31(2), pp. 599-620. Available from EBSCO Database. Kernbach, S., Eppler, M.J. and Bresciani, S., 2015. The use of visualization in the communication of business strategies: An experimental evaluation. International Journal of Business Communication, 52(2), pp. 164-187. Available from EBSCO Database. McCulloch, R. and Reid, A., 2014. Your Business Degree. 2nd ed. Melbourne: Pearson Australia. Robbins, S.P., 2014. Training in interpersonal skills: Tips for managing people at work. 6th ed. New Jersey: Prentice-Hall. Shwom, B.G. and Snyder, L.G., 2019. Business communication: Polishing your professional presence. 4th ed. Saddle River: Pearson. Useful Websites: The following websites are useful sources covering a range of information useful for this subject. However, most are not considered to be sources of Academic Peer Reviewed theory and research. If your assessments require academic peer reviewed journal articles as sources, you need to access such sources using the Library

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database, Ebscohost, or Google Scholar. Please ask in the Library if you are unsure how to access Ebscohost. Instructions can also be found in Moodle. Academic Writing: o Language and Learning Online - Monash University http://www.monash.edu.au/lls/llonline/index.xml o Online Writing Lab – Purdue University https://owl.english.purdue.edu/owl/ o Study Skills – Charles Darwin University http://learnline.cdu.edu.au/studyskills/index.html o Uni Learning - The UniLearning website was developed through a National Teaching Development Grant

provided by the Committee for University Teaching and Staff Development http://unilearning.uow.edu.au/main.html

Presentations: o ESOMAR is “the essential organisation for encouraging, advancing and elevating market research

worldwide”. Esomar Best Presentation Award https://www.esomar.org/events-and-awards/awards/best- presentation-award.php

o International Association of Science and Technology for Development – PowerPoint presentation on making a presentation – with good and bad examples https://www.iasted.org/conferences/formatting/presentations-tips.ppt

o Speaking about Presenting – useful presentation and PowerPoint tips from a New Zealand based presentation consultant http://www.speakingaboutpresenting.com/

o The World Best PowerPoint Presentation – the Best Presentation Award in Slideshare from 2008, 2009 and 2010 http://www.bestpresentation.net/best-powerpoint-presentation

3. Assessment Details 3.1 Details of Each Assessment Item The assessments for this subject are described below. The description includes the type of assessment, its purpose, weighting, due date and submission requirements, the topic of the assessment, details of the task and detailed marking criteria, including a marking rubric for essays, reports and presentations. Supplementary assessment information and assistance can be found in Moodle. KOI expects students to submit their own original work in both assignments and exams, or the original work of their group in the case of group assignments. Assessment 1 Assessment Type: Individual Assessment – Communication Diary 1,500 words Purpose: This assessment builds your oral and written communication skills and gives you real life understanding of the challenges and rewards of effective communication. This relates to learning outcome a, b. Value: 25% Due Date: Friday Week 4 by 5 pm Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx. Topic: Communication Diary Task details: At work, and personally, we are bombarded with business related messages on a daily basis. These messages come from a range of people/companies and may be through any number of formats including radio, television, email, telephone/mobile, computer, face to face meetings or even hand-written notes. They may be communicated to everyone, everyone at work, people in your team or just to you. Some of these messages are memorable (for the right/wrong reasons) and others are not. Questions For this assignment you are required to keep a diary for four different types of work/personal and/or study related communications you received.

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1. Submit a record of the communications you received in a word table, using the below headings as a guide: (a) Date (b) Mode (e.g. radio, phone, email, tv) (c) Type (e.g. advertisement, payment request and donor collection) (d) Style (e.g. humorous, friendly, apologetic) (e) Effective (i.e. yes/no) (f) Why/why not effective (free text) 2. Choose two of these communications that you feel were well constructed or were able to get the message across and analyse why this was the case. 3. Choose two of these communications that you feel were poorly constructed or did not get the message across and analyse why this was the case. 4. Using your knowledge of theory taught in class, suggest methods that could improve the poorly constructed communications. While writing the assignment consider factors such as: o Communication process o Nonverbal communication o Interpersonal components o Intercultural components o Choice of media o Timeliness o Who, why, when and how it was communicated and the audience it was communicated to Assignment Format: Assignment Format: A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary is required. A table of contents page is required. This report should have a heading and two or more sub headings for each topic. The written text should be right and left justified and double spaced throughout. Please use a single column format. A minimum of seven scholarly references in the Harvard Anglia style are required in order to pass this assessment. However, for a high mark, you will need to use many more scholarly references. Only one Internet (www) resources will be allowed. It is very important that you assess the internet resource used for credibility. Single spaced, font Times New Roman 12pt, Calibri 11pt or Arial 10pt. You are encouraged to use headings and sub-headings along with the use of a table in this assignment. Turnitin

Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, don’t make a mistake in submitting the wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due date and time. Please refer to the marking rubric for details about each marking criterion. Marking Guide: Refer to the marking rubric below.

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Assessment 1 Marking Rubric: Communication diary – 25%

Fail (0-49%) Pass

(50-64%) Credit

(65-75%) Distinction (75-84%)

High Distinction (85-100%)

Record of communications (20 Marks)

Table is poorly constructed. Small number of communications. Information is unclear

Table is satisfactorily set out. Information is easy to follow and provides some variety. Limited analysis and explanation of communications

Table is clearly set out. Good variety of items with some reference to text. Clear picture of communications received

Table is effectively set out. Good variety of items with considerable reference to text. Well-detailed clear picture of communications received

Table is excellently set out. Good variety of items, clear analysis of effectiveness, with reference to text, readings

Well-constructed communications (20 Marks)

Identifies insufficient examples of communications and provides inadequate analysis of factors

Identifies a satisfactory number of examples of communications and provides a basic analysis of factors.

Identifies a good number of examples of communications and provides a clear analysis of factors.

Identifies a sufficient number of examples of communications and provides detailed analysis of factors.

Identifies excellent number of examples of communications and provides a robust analysis of factors.

Poorly constructed communications (20 Marks)

Identifies insufficient examples of communications and provides inadequate analysis of factors.

Identifies a satisfactory number of examples of communications and provides a basic analysis of factors.

Identifies a good number of examples of communications and provides a clear analysis of factors.

Identifies a sufficient number of examples of communications and provides detailed analysis of factors.

Identifies excellent number of examples of communications and provides a robust analysis of factors.

Methods to improve communication (20 Marks)

Recommendations do not demonstrate an understanding and application of communication principles. Suggested improvements may not improve the communications

Recommendations demonstrate a basic understanding and application of communication principles. Suggested improvements may or may not improve the communications

Recommendations demonstrate good understanding and application of communication principles. Suggested improvements improve the communications

Recommendations demonstrate high level understanding and extensive application of communication principles. Suggested improvements are clear and improve the communications

Recommendations demonstrate excellent understanding and extensive application of communication principles. Suggested improvements are clear, concise and improve the communications

Language and presentation (10 Marks)

Sentences and paragraphs are readable but with several grammatical errors. Vocabulary is poor. Document is poorly presented and does not comply with KOI guidelines. Intext referencing and reference list format is mainly incorrect

Sentences and paragraphs are readable but with grammatical errors Vocabulary is limited. Document is professionally presented in terms of KOI guidelines with significant exceptions. Intext referencing and reference list format contains significant errors

Sentences and paragraphs are mainly well structured Vocabulary is comprehensive Few errors in grammar, spelling and punctuation. Document is professionally presented in terms of KOI guidelines with few exceptions Intext referencing and reference list format correct with some errors

Sentences and paragraphs are well structured and clear with minor exceptions. Vocabulary is professional and appropriate. Grammar, spelling and punctuation are good. Document is professionally presented in terms of KOI guidelines Intext referencing and reference list format correct with minor exceptions.

Sentences and paragraphs are well structured and clear. Vocabulary is professional, appropriate and extensive Grammar, spelling and punctuation are flawless. Document professionally presented in terms of KOI guidelines Intext referencing and reference list format correct

Referencing (10 Marks)

Insufficient compliance with the Harvard Anglia style

Satisfactory compliance with the Harvard Anglia style

Good compliance with the Harvard Anglia style

Very good compliance with the Harvard Anglia style

Excellent compliance with the Harvard Anglia style

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Assessment 2 Assessment Type: Written Group Report 2,500 words. Purpose: This assessment allows you to demonstrate your ability to research, critically analyse trends and issues in your topic, and communicate your findings. The assessment also allows you to further develop your team work and professional communication skills. This assessment relates to learning outcomes a, b, c, and d. Value: 35% Due Date: Friday Week 9 by 5pm. Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx. Assessment topic: Climate Change Group Report – The South Pacific Ocean Countries. Task details: Assessment Content Description: The principle of sustainability is to ensure that all existing resources will be maintained for future generations. Living sustainably is living within the means of our natural systems or environment and ensuring that our lifestyles don’t harm society and or culture.

Assessment Requirement: In a group of a minimum of four or a maximum of five, provide a 2,500- word group report. To complete the report, each student must use a minimum of 4 scholarly references that have been written in the last five years and are credible and reliable. You are to discuss the following in detail with references: o How is Climate Change effecting the Island countries of the South Pacific? o Who and/or what is responsible? o What measures can be taken/are being taken to address the situation? o Are the North Pacific Ocean countries the same? Assignment Format: A title page, use the group KOI Cover sheet/contract and each member signs it as a showing their involvement in the contract. Next page, an Executive Summary or Abstract of only 8 lines. Followed by a table of contents page with appropriate page numbers. The words on these three pages are not counted in the final word count. This report should have an Introduction followed by at least, a minimum of four headings, each with three to five sub headings. It should also have a conclusion and recommendations (no more than five recommendations). You also need a reference list and a table of illustrations which are also not counted towards the word count. The written text should be right and left justified and double spaced throughout. Please use a single column format. The font: Times New Roman 12pt, Calibri 11pt or Arial 10pt. Assignment Submission: Upload to Moodle and Turnitin Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, hence don’t make a mistake in submitting the wrong file. Ensure you do this assignment. Please refer to the marking rubric for details about each marking criterion.

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Assessment 2 Marking Rubric Individual Report – 35%

Criteria Fail (0 – 49%) Pass

(50 – 64%)

Credit (65 – 74%)

Distinction (75 – 84%)

High Distinction (85 – 100%)

Report structure (25 marks)

Inadequate procedure lacks clarity. Poor structure No report process understanding.

Satisfactory procedure and structure though with deficiencies that sometimes obscure the works meaning.

Generally effective, clear and concise procedure and structure which enables understanding of most of the work.

Highly effective, clear and concise procedure. Very good structure which enables understanding.

Excellent, effective, clear and concise procedure and structure which enables easy understanding.

Critical argument and content (30 marks)

The content doesn’t cover many areas outlined in the instructions. Many aspects of the content are not relevant to the report. The report is unsupported by relevant sources

The content covers some areas outlined in the instructions. Most aspects of the content are relevant to the situation but not in depth. The report is supported by some sources that aren’t credible or current.

The content covers most areas outlined in the instructions. Most of the content is appropriate. Some aspects aren’t relevant to the topic. The report is supported by a range of credible, current sources.

The content covers main areas outlined in the instructions. The content is of appropriate depth and most aspects of the discussion are relevant to the report. The report is supported credible, current sources.

The content covers all areas outlined in the instructions. The content is of appropriate depth and all aspects of the discussion are relevant to the report. It is supported by a substantial range of credible, current sources

Language and presentation (20 marks)

The meaning is often unclear. And comments are poorly structured. Many grammatical, vocabulary and spelling errors A poorly presented report.

The headings, sub headings and sentences are readable. Some with grammatical errors. The vocabulary is limited. An adequately presented report.

Few errors in grammar, spelling and punctuation in the headings, sub headings and sentences. The vocabulary is comprehensive. A good presentation.

The headings, sub headings and sentences are well structured and clear with minor exceptions. The vocabulary is detailed. A very good presentation.

The headings, sub headings and sentences are well structured and clear. The vocabulary is appropriate and extensive A very professional presentation.

Referencing and citing (15 marks)

Insufficient compliance with the Harvard Anglia style of referencing and citing of authors.

Satisfactory compliance with the Harvard Anglia style of referencing and citing of authors.

Good compliance with the Harvard Anglia style of referencing and citing of authors.

Very good compliance with the Harvard Anglia style of referencing and citing of authors.

Excellent compliance with the Harvard Anglia style of referencing and citing of authors.

Group response (10 Marks)

Poor team interaction. Lacked cohesiveness and communication.

The group acted as a team. Sometimes experienced a lack of cohesion and communication.

A committed team who communicated well.

The group was task and performance oriented. Good teamwork.

Excellent performance as a top team.

Total mark out of 100

Assessment mark:

/ 35

Comment:

Approved by KOI Academic Board for T1 2020

BUS709

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Assessment 3 Assessment Type: Individual Presentation of the Group Report Purpose: This task allows you to display your presentation skills in class and demonstrate your application and understanding of the Climate Change effects South Pacific Ocean Countries. The presentation relates to the learning outcomes c and d. Value: 10% Due Date: Week 10 Tutorial with any overflow in Week 11. Assessment topic: Climate Change Group Report – The South Pacific Ocean Countries Task details: Assessment Content Description: Each group member’s presentation reflects part of the group report. This is the follow on from the written report ensuring each member can verbalise appropriately the climate change issues of South Pacific Countries. The assessment will be marked based on the following criteria: Visual appeal, comprehension, presentation skills, content, preparedness / participation and group dynamics. Further information about each criteria is available in the marking rubric. In general, the following are some aspects to consider when developing the presentation and presenting: o Is the presentation well structured: coherent approach, clear identity of beginning (summary), middle

and end (conclusion); Well ‘signposted’ structure? o Is there use of creativity: Is the content or presentation original or creative in some way? Are there

unexpected features in the content / presentation beyond the expected? o Does the content of the presentation relate to the title and or purpose of the presentation? o Is the coverage of content sufficient? o Is the depth of the content sufficient? o Is the message of the presentation clearly put / argued? o Is the argument consistent? o Is sufficient evidence given to support arguments? o Is there evidence of appropriate critical thinking? o Are conclusions drawn appropriately? o Is the focus sharp / to the point? o Does the presenter put her own point of view in an appropriate manner? o Is the audience engaged – is their attention maintained by the presenter? o Is the response to questions and comment competent / accurate / adequate? o Is the personal organisation of the presenter adequate (e.g. managing questions, notes, props)? o Is time keeping managed well (enough)? o Is the presenter audible? o Is there clear (articulation)? o Does the presenter have ‘presence’ and adequate confidence? o Is the posture appropriate? o Do the presenter make appropriate eye contact? o Is the pacing appropriate? o Is the use of the PowerPoints effective in quality and fitness for purpose? Assignment Format: Each member is to deliver a focused presentation on their chosen issue of the group report. The presentation time for each person is 5 minutes. There is also a 5 minutes group Q&A at the end of each group presentation. Each member is allowed 5 ppt slides and is to provide them to the tutor at the beginning of the presentation on a single page. No more than one 3 minute video is allowed in the whole presentation. Assignment Submission: Each group member is to attend their group presentation. Any absence requires a medical certificate and individual arrangement with your tutor. Marking Guide: Refer to the marking rubric below for each marking criterion

Approved by KOI Academic Board for T1 2020

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Assessment 3 Marking Rubric: Presentation – 10%

Criteria Fail (0 – 49%)

Pass (50 – 64%)

Credit (65 – 74%)

Distinction (75 – 84%)

High Distinction (85 – 100%)

Visual Appeal (15 marks)

The visual aids show poor creativity or clarity and are often difficult to read

The visual aids have limited creativity or clarity or are sometimes difficult to read

The visual aids are reasonably creative, clear and easy to read

The visual aids are usually creative, clear and easy to read

The visual aids are very creative, clear and easy to read

Comprehension (25 marks)

The presenters didn’t understand topic. The majority of questions answered by only one member or a majority of information is incorrect.

Few members showed a good understanding of parts of topic. Only some members accurately answered questions.

Most showed a good understanding of topic. All members able to answer most of the audience questions

A wide knowledge of topic was shown. Members correctly answered all questions posed.

Extensive knowledge of topic by all. Members accurately answered all questions posed

Presentation Skills (20 marks)

Minimal eye contact by more than one member focusing on small part of audience. The audience was not engaged. The majority of presenters spoke too quickly or quietly making it difficult to understand. Inappropriate or disinterested body language show by one or more members.

Members focused on only part of audience. Sporadic eye contact by more than one presenter. The audience was distracted by speakers reading from the board or notes. The speakers could be heard by only half of the audience. Body language was non evident or distracting. No engagement with the audience.

Most members spoke to majority of audience, steady eye contact. The audience was engaged by the presentation. The majority of presenters spoke at a suitable volume. Some fidgeting by member(s) and fair body language. Some audience engagement.

Good eye contact. The audience was engaged, and presenters held the audience’s attention. Proper speaking volume and appropriate body language. Demonstrated a flow with the members

Constant eye contact. The audience was engaged, and presenters held the audience’s attention. Appropriate speaking volume and body language. High team reliance.

Content (25 marks)

The presentation was a brief look at the topic but many elements were left out.

The presentation was informative but several elements missing.

The presentation was a good summary of the topic. Most of the important information was covered be the team.

The presentation was a concise summary of the topic with all elements answered.

Comprehensive and complete coverage of information. Good interaction with the audience.

Preparedness/ Participation Group Dynamics (15 marks)

Unbalanced presentation or tension resulting from over helping. Multiple group members not participating. Evident lack of preparation and /rehearsal. A dependency on the slides.

Significant controlling by some members with one minimally contributing. Primarily prepared but with some dependence on just reading off slides

Slight domination of one presenter. Members helped each other. Very well prepared

All presenters knew the information, participated equally, and helped each other as needed. Extremely prepared and rehearsed

All presenters knew the information, participated equally, and helped each other as needed. Extremely prepared and rehearsed

Total mark out of 100

Assessment mark: / 10

Comment:

Approved by KOI Academic Board for T1 2020

BUS709

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Assessment 4 Assessment Type: Individual Reflection Report– 2,000 words. Purpose: The individual reflection report allows you to evaluate your knowledge and skills in the course. It is designed to encourage you to take ownership of your learning, performance and outcomes. This assessment contributes specifically to learning outcomes a, b, c and d. Value: 30% Due Date: 5:00 pm Friday of Week 11 Assessment topic: Course Topic Reflection Assignment Submission: Upload to Turnitin through Moodle. Task details: You are to write a Reflective Journal on: 1. how the readings, class activities, discussions observations and lectures have changed how you communicate at work or life 2. the things your assignment group did well or not so well, and consider what you could do to improve in future group work 3. how you will go from here to become a better communicator Assignment Format: A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary or table of contents is required. This report should have a heading and two or more sub headings for each topic. The written text should be right and left justified and double spaced throughout. Please use a single column format. A minimum of seven scholarly references in the Harvard Anglia style are required in order to pass this assessment. However, for a high mark, you will need to use many more scholarly references. Only one Internet (www) resources will be allowed. It is very important that you assess the internet resource used for credibility. Single spaced, font Times New Roman 12pt, Calibri 11pt or Arial 10pt. You are encouraged to use headings and sub-headings along with the use of a table in this assignment. Turnitin Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, don’t make a mistake in submitting the wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due date and time. Please refer to the marking rubric for details about each marking criterion.

Approved by KOI Academic Board for T1 2020

BUS709

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Assessment 4 Marking Rubric Individual Reflective Journal – 30%

Criteria Fail (0 – 49%) Pass

(50 – 64%) Credit

(65 – 74%) Distinction (75 – 84%)

High Distinction (85 – 100%)

Organisation of ideas (10 marks)

Disorganised and incoherent.

Shows some attempt to organise in a logical manner.

Shows organisation and coherence.

Carefully and logically organised.

Carefully organised with logic and imagination.

Clarity of expression (incl. accuracy, spelling, grammar, punctuation) (20 marks)

Meaning unclear and/or grammar and/or spelling contain frequent errors.

Meaning apparent, but language not always fluent. Grammar and/or spelling contain errors.

Language mainly fluent. Grammar and spelling mainly accurate.

Language fluent. Grammar and spelling accurate.

Fluent writing style appropriate to document. Grammar and spelling accurate.

Understanding of key concepts and issues (20 marks)

Demonstrates an inadequate understanding of the theoretical content raised in the assignment.

Demonstrates an acceptable understanding of the theoretical content raised in the assignment.

Demonstrates a good understanding of the theoretical content raised in the assignment.

Demonstrates an accomplished understanding of the theoretical content raised in the assignment.

Demonstrates a sophisticated understanding of the theoretical content raised in the assignment.

Content and range (25 marks)

Lacks evidence of knowledge relevant to the topic.

Evidence of limited knowledge of topic.

Evidence of factual and/or conceptual knowledge.

Reasonable knowledge of topic and an awareness of a variety of ideas and perspectives.

Comprehensive/detailed knowledge of topic presented with depth and rigour.

Personal reflection (25 marks)

Lack of personal reflection and little evidence of engagement with assignment task.

Some evidence of personal reflection. Shows acceptable level of engagement with topic.

Sufficient evidence of personal reflection and engagement with subject area.

Good self-awareness and growth and sound engagement with assignment topic.

Illustrates self-awareness and growth and reveals in-depth engagement with key issues.

Total mark out of 100

Assessment mark:

/ 30

Comment:

Approved by KOI Academic Board for T1 2020

BUS709

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3.2 Late Penalties and Extensions An important part of business life and key to achieving KOI’s graduate outcome of Professional Skills is the ability to manage workloads and meet deadlines. Consequently, any assessment items such as in-class quizzes and assignments missed or submitted after the due date/time will attract a penalty (see below). Students who miss mid-trimester tests and final exams without a valid and accepted reason (see below) may not be granted a deferred exam and will be awarded 0 marks for assessment item. These penalties are designed to encourage students to develop good time management practices, and create equity for all students. Any penalties applied will only be up to the maximum marks available for the specific piece of assessment attracting the penalty. Late penalties, granting of extensions and deferred exams are based on the following: In Class Tests (excluding Mid-Trimester Tests). o No extensions permitted or granted – a make-up test may only be permitted under very special

circumstances where acceptable supporting evidence is provided. The procedures and timing to apply for a make-up test (only if available) are as shown in Section 3.3 Applying for an Extension (below).

o Missing a class test will result in 0 marks for that assessment element unless the above applies. Written Assessments o 5% of the total available marks per calendar day unless an extension is approved (see Section 3.3

below) Presentations o No extensions permitted or granted – no presentation = 0 marks. The rules for make-up presentations

are the same as for missing in-class tests (described above). Mid-Trimester Tests and Final Exams o If students are unable to attend mid-trimester tests or final exams due to illness or some other event

(acceptable to KOI), they must: − Advise KOI in writing (email: [email protected]) as soon as possible, but no later than three

(3) working days after the exam date, that they will be / were absent and the reasons. They will be advised in writing (return email) as to whether the circumstances are acceptable.

− Complete the appropriate Application for Extension or Deferred Exam Form available from the Student Information Centre in Moodle, on the KOI Website (Policies and Forms) and the Reception Desk (Market St and Kent St), as soon as possible and email with attachments to [email protected].

− Provide acceptable documentary evidence in the form of a satisfactorily detailed medical certificate, police report or some other evidence that will be accepted by KOI.

− Agree to attend the deferred exam as set by KOI. Deferred exam o There will only be one deferred exam offered. o Marks awarded for the deferred exam will be the marks awarded for that assessment. o If you miss the deferred exam you will be awarded 0 marks for the assessment. This may mean you

are unable to complete (pass) the subject. 3.3 Applying for an Extension If students are unable to submit or attend an assessment when due, and extensions are possible, they must apply by completing the appropriate Application for Extension form available from the Student

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Information Centre in Moodle, the KOI Website (Policies and Forms) and the Reception Desk (Market St and Kent St), as soon as possible but no later than three (3) working days of the assessment due date. The completed form must be emailed with supporting documentation to [email protected]. Students and lecturers / tutors will be advised of the outcome of the extension request as soon as practicable.

Appropriate documentary evidence to support the request for an extension must be supplied. Please remember there is no guarantee of an extension being granted, and poor organisation is not a satisfactory reason to be granted an extension. 3.4 Referencing and Plagiarism Please remember that all sources used in assessment tasks must be suitably referenced. Failure to acknowledge sources is plagiarism, and as such is a very serious academic issue. Students plagiarising run the risk of severe penalties ranging from a reduction through to 0 marks for a first offence for a single assessment task, to exclusion from KOI in the most serious repeat cases. Exclusion has serious visa implications. The easiest way to avoid plagiarising is to reference all sources. Harvard referencing is the required method – in-text referencing using Author’s Surname (family name) and year of publication. A Referencing Guide, “Harvard Referencing”, and a Referencing Tutorial can be found on the right hand menu strip in Moodle on all subject pages. An effective way to reference correctly is to use Microsoft Word’s referencing function (please note that other versions and programs are likely to be different). To use the referencing function, click on the References Tab in the menu ribbon – students should choose Harvard. Authorship is also an issue under plagiarism – KOI expects students to submit their own original work in both assessment and exams, or the original work of their group in the case of a group project. All students agree to a statement of authorship when submitting assessments online via Moodle, stating that the work submitted is their own original work. The following are examples of academic misconduct and can attract severe penalties: o Handing in work created by someone else (without acknowledgement), whether copied from another

student, written by someone else, or from any published or electronic source, is fraud, and falls under the general Plagiarism guidelines.

o Copying / cheating in tests and exams is academic misconduct. Such incidents will be treated just as seriously as other forms of plagiarism.

o Students who willingly allow another student to copy their work in any assessment may be considered to assisting in copying/cheating, and similar penalties may be applied.

Where a subject coordinator considers that a student might have engaged in academic misconduct, KOI may require the student to undertake an additional oral exam as a part of the assessment for the subject, as a way of testing the student’s understanding of their work. Further information can be found on the KOI website. 3.5 Reasonable Adjustment The Commonwealth Disability Discrimination Act (1992) makes it unlawful to treat people with a disability less fairly than people without a disability. In the context of this subject, the principle of Reasonable Adjustment is applied to ensure that participants with a disability have equitable access to all aspects of the learning situation. For assessment, this means that artificial barriers to their demonstrating competence are removed. Examples of reasonable adjustment in assessment may include: o provision of an oral assessment, rather than a written assessment o provision of extra time o use of adaptive technology. The focus of the adjusted assessment should be on enabling the participants to demonstrate that they have achieved the subject purpose, rather than on the method used.

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3.6 Appeals Process Full details of the KOI Assessment and Assessment Appeals Policy may be obtained in hard copy from the Library, and on the KOI website www.koi.edu.au under Policies and Forms. Assessments and Mid-Trimester Exams: Where students are not satisfied with the results of an assessment, including mid-trimester exams, they have the right to appeal. The process is as follows: o Discuss the assessment with their tutor or lecturer – students should identify where they feel more

marks should have been awarded – students should provide valid reasons based on the marking guide provided for the assessment. Reasons such as “I worked really hard” are not considered valid.

o If still not satisfied, students should complete an Application for Review of Assessment Marks form, detailing the reason for review. This form can be found on the KOI website and is also available at KOI Reception (Market St and Kent St).

o Application for Review of Assessment Marks forms must be submitted as explained on the form within ten (10) working days of the return of the marked assessment, or within five (5) working days after the return of the assessment if the assessment is returned after the end of the trimester.

Review of Grade – whole of subject and final exams: Where students are not satisfied with the results of the whole subject or with their final exam results, they have the right to request a Review of Grade – see the Assessment and Assessment Appeals Policy for more information. An Application for Review of Grade/Assessment Form (available from the KOI Website under Policies and Forms and from KOI Reception, Market St and Kent St) should be completed clearly explaining the grounds for the application. The completed application should be submitted as explained on the form, with supporting evidence attached, to the Academic Manager.

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