BUS 599 Week 8 Assignment

OPERATIONS

Facilities

Creative Cuts and Styles will be located within an established mall in our neighborhood. The business will occupy 1950 square feet of mall space. This location is considered to be a high-profile as it has easy access as well as ample parking.  Space will be rented out at a cost of $11,000 per month.  Utilities including water, electricity, and trash removal will cost $1,200 per month.

Production Process

Creative Cuts and Styles will offer world-class barbering services to our customers.  Our staff will provide personalized attention to each customer.  Our business venture will require various supplies including clippers, shears, and barber poles.  Additionally, it will require the right furniture, after-shave lotion together with styling gel as well as combs and hair dryers.  The cost of these and other equipment will be around $55,000.  Creative Cuts and Styles is expected to serve an average of 400 customers per month.  Offering Uber barbering services will play a crucial part in making this possible.  Also, the business will engage in meaningful advertising that results in more customers as well as offering discounts to those customers who refer their friends and family members.  Our website will also be customer friendly and will contain all the services offered together with their respective and affordable prices (Winnie, 2014).  Our main method of advertising will be through social media platforms including Instagram and Facebook as well as through direct referrals.

Experienced and skillful barbers will be contracted in instances when the business receives a high number of customers.  They will be paid on an hourly basis and bonuses given to those who observe quality when attending to customers.  To ensure that our staff provides top-notch services, the business will utilize an application where barbers and our staff can be rated by customers.  Every product that is taken out of the inventory will be replaced immediately.  The average time for serving a client will be 45 minutes.

Research and Development

To stay ahead of new industry developments, the founders of the business will be getting updates from lifestyle magazines as well as monitoring our close competitors.  Additionally, Creative Cuts and Styles will emphasize better engagement with customers to acquire their insights and engaging in networking activities such as monthly barbershop owners’ happy hour. Creative Cuts and Styles will have space where drinks are served to allow customers to socialize with one another.  Various genres of music will be played to entertain our customers.

Personnel Needs in Operations

Creative Cuts and Styles will employ four full-time employees who will be tasked with serving customers from all walks of life.  When clients are many, additional workers will be hired.  They will be paid on an hourly basis and serve as many customers as possible.  Among the four employees, one worker will be the manager and will oversee the daily operations of the business.  Also, he or she will be assigning roles to the rest of the workers based on the flow of customers and their specific requirements.  Additionally, the manager will be tasked with solving any problems that may hinder the smooth operation of the business (Snell et al., 2015).  The other three will attend to customers based on one’s area of specialization and experience. Moreover, a customer can request to be served by a specific staff, and thereby in such instances, the wish of the customer will be fulfilled.

References

Snell, S., Bohlander, G. W., & Morris, S. (2015). Managing human resources. Nelson Education.

Winnie, P. M. (2014). The effects of website quality on customer e-loyalty: The mediating effect of trustworthiness. International Journal of Academic Research in Business and Social Sciences, 4(3), 19-41.