bus599 business plan

Assignment 3 Operation, Technology, and Management Plan with Financials

Bus599

Arabicana Coffee Compony

Omar Alzyoud

Strayer University

Dr. Henry Kerich

05/30/2019

Introduction

Over the last decade or so, coffee shop culture has taken off, both in North America and globally. International chains now have a presence in the world over, and more recently, quirky independent cafés have been springing up in ever-increasing numbers.

As we move toward, the coffee world is increasingly looking to technology to drive growth.

Facilities -layout location

Baltimore City has chosen as a major location because of the strategic advantages available, such as the current attraction of our target audience, potential demand and the availability of space/lease at a prime location. Research has shown that the location specified in the city of Baltimore is characterized by a large number of visitors near the Inner Harper, shopping places, universities such as the University of Baltimore and the University of Maryland and also near hospitals such as John Hopkins Hospital

A well-maintained site was selected for an annual contract of $ 15,500. This building has indoor and outdoor space with bikes and cars parking, complete kitchen facilities were some of the tools agreed to be purchased from the previous tenant, bathrooms, sinks. and some of the tools agreed to be purchased from the previous tenant.

We accept a coffeehouse ought to be an inviting, welcoming and recognizable put for individuals to put, through so we plan our stores to reflect the special character of the neighborhoods they serve. We are moreover inquisitive about the way plan can interface us all too feasible building homes and incite mindful questions and engagement with the built environment. In expansion to diminishing vitality and water utilization, we join reused and reused materials wherever conceivable and frequently utilize locally motivated plan points of interest and materials in our stores. E generation.

The operating plan specifies the physical requirements for your business, such as retail space, equipment, inventory and logistics requirements, employment, etc. For a business such as a coffee shop that requires dedicated facilities, supply chains, specialized equipment, and multiple employees, the operating plan needs the following details:

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Technology

The use of technology is an integral part of the operations of our company. It plays an important role in the reasons for success through the organization of work and speed in customer services and accuracy in work, which ensures good productivity in record time. We are training our employees on how to use these devices and equipment such as cash register, Inventory system, etc. This needs to create a website for the company to be through the ease of access to our customers, collection of various information such customer feedback and their tastes, inventory assets, employee schedules, and financial information analyze to help make appropriate decisions.

Use of technology in the inventory system

The department will establish a technological inventory system to reduce the risk of errors, theft tracking, shelf life, identification of retail goods, and the stability of profits. Using FIFO to ensure that no expiration is made. More importantly, to maintain speed and rudder instead of manual method.

The use of the technology system in the security aspects of the corridors and stimuli in the event of theft or security breach.

Customer Experience - iBeacon Software

As in many other areas of the service industry, the big focus of our business is currently on convenience, speed, and personalization. Our company wants to make it quicker and easier to obtain their product and to make the whole experience a far more individualized one, with Apple's iBeacon software.

For those who do not know how it works, messages are sent out via low-energy Bluetooth transmitters to smartphones in close proximity.

These messages can then be tailor to the individual smartphone user to deliver information that is relevant and useful to that particular customer.

The key to this kind of technology is ensuring that the messages received have real value We will be the pioneer in driving customer loyalty to our brand through the use of technology, and many of our customers will be Arabicana cafe, app users.

This means these customers will interact with the coffee giant through their smartphones, and our management will have the necessary data to target the messages properly.

The more this software is used, the more the company will be able to collect data. This will enable these messages to be ever more tailor to the individual customer, offering promotions and offers that a person is much more likely to appreciate and take notice of.

Greater Convenience

Other areas of technological development include easier ordering and easier payment options. It is thought that over 2.5 billion people worldwide are signed up to at least one messaging app, and it is predicted that this is likely to be increasingly leveraged to improve the customer experience.

Specifically, it is envisaged that customers will be able to order their favorite drinks via message and the server will have it waiting when they arrive in the store.

we will have online ordering options that will change the way people buy their coffee. Before, only signed up users of the Arabicana café app could use it to pre-order and pay for drinks - and this required preloading money onto the app. Now, it is possible to use the service as a "guest," paying by credit or debit card, Chase Pay, Visa Checkout or Apple Pay.

The advantage is that people who before were linked to sign up and add money to their account will now be able to receive rewards like full members. Our management will then be able to collect details like email addresses to target these new app users with individualized advertising and promotions. And where Arabicana café leads, others tend to follow.

technology is making an impact. More convenient mobile payment options like Apple Pay are making the in-store experience more frictionless.

Mitigating environment effects produced by the Company activities

Our company monitors some of the money to design suitable packages for customers that reduce the amount of waste, preserve the environment, can be recycled, and reduce the cost of operation.

Growing and Roasting - Data Collection and Sharing

Technology is not only helping within the walls of the coffee shop; technology is also having an impact on the source by helping growers collect and share increasingly detailed information on their crops.

With the arrival of the "Third Wave" of coffee, an ever-greater emphasis is being placed on precise assets, growing altitudes, exact harvest date, moisture content and much more.

The Third Wave is a movement within the coffee world that seeks to elevate the drink from the status of a simple commodity to the level of appreciation afforded.

Utilizing a computer program just like the specially designed Cropster, this information is encouraged into the framework and shared down the generation line. The information feeds into the roasting process, incorporating cupping results and quality analysis.

This kind of focus on data allows much more precise fine tuning of the whole cycle, from seed to cup. It is also the ideal solution for larger organizations with multiple facilities that need to share information across sites.

Furthermore, it helps bridge a cultural disconnect that can exist between farmers and roasters. Some farmers may initially be resistant to new practices and modern technology, but when they see that more attention to detail really can earn them more money, it is far easier to get them on board.

Personal Services

Our management will take art and craft to a higher level of precision – while at the same time facilitating consistency across outlets.

Again, the focus is on data collection and management. More precise measurements of recordable parameters like water temperature, volume, brew time, pre-infusion and more are leading to a better understanding of the science of extraction, in turn allowing better results.

When these variables are entered into a database, the results also become easier to reproduce – both by the individual and across a chain of coffee shops.

For a long time, this has been a tricky issue, since a loyal customer expects their favorite drink to be prepared the same and to taste identical every time it is made, wherever it is made.

The problem has always been that there can be substantial variation between coffees made by different people. However, with more advanced tech, new levels of standardization that not long ago seemed impossible are becoming reality.

Acacia, a company that makes measuring scales and apps to use with them to manage data, is leading the way in the trend toward ever more precise measurements and data collection – in much the same way that Cropster is helping growers manage and share their information.

Through the above, the use of technology ensures a clear and rapid vision that focuses on linking operations with the right people such as sales representatives, warehouse management, vendors, consumers, human resource management, studies that collect information and analysis to measure the company's ability to develop.

An additional machine will be purchased for the manufacture of espresso, $ 1,200 for making ice cream, $ 650, for making a $ 1,000 check in the near future, a $ 50 microwave, and a few separate shelves and storage boxes for $ 750. If the equipment is used, it is OK to provide a lot of liquidity at first and will play These devices play a key role in reducing cost, effort, and waste minimization, ensuring accuracy and quality of work if the human element is used.

Wired and Wireless Communication

Communication is considered a successful signal to both the internal and external companies and the most important of these online sources is to be a strong supporter with stakeholders and thereby reduce the use of paper correspondence.

Use e-mail to connect with suppliers and distributors to set things up, notes and identify the needs of the company which ensures safety and confidentiality.

Social media, such as Facebook, Twitter, and Twitter, are used to communicate with stakeholders, employees or salespeople in situations that do not require authentication, confidentiality, and importance.

Quality Standard

Our experience deals with green coffee beans, which are obtained directly from the farmers and we roast and refrigeration and then packaging and part of the use of the other part in making coffee to be ready to reach the hands of customers and is focused at this stage on the improvement and distribution of the best quality products and comply with regulations And local health department laws in terms of temperature The company receives coffee beans carefully from coffee growers who comply with quality standards to ensure high-quality service through warm and friendly leadership. In line with the brand image of the company.

Strategy to mitigate any negative health issues

Risk reduction is one of the company's strategies. This is done by identifying and evaluating risks and developing appropriate plans to reduce or prevent them. Strategies include reducing accidental and unexpected events to mitigate health risks for employees or customer which will cost the company high health expenses, bills for hospitals, lawyers and compensation.

Company staff and hierarchical structure

Two full-time employees set a standard wage in the industry. They will be trained, and the shopkeeper will share all the usual duties of receiving orders, coffee making, re-storage, glass cleaning, parking, tables and tools, and maintenance of health facilities. The reward system will be developed to increase staff loyalty.

The importance of R & D activities of the company The importance of research and development activities revolves around the likelihood of success or failure of the company and therefore the issues related to this include some problems in planning to respond to concerns about organizational transformations, including:

· Difficult to form a business if the company has an outside market

· Management commitment to implement strategies without the assistance of other units

· Preparing the company's reports using traditional manual methods

The Pyramid Structure Consists of Organization and Management

Management and key staff:

The main management of Arabiana is

Director-General and Assistant Director-General and then Vice-President, four locations.

Vice president of operations, vice president of management and human resources and vice president of finance and vice president of marketing.

The vice president of operations is responsible for technological systems.

Mission: Establish an effective technological system that includes human resources, inventory, processes, information gathering, communication with suppliers through e-mail and remediation.

The vice president is associated with management and human resources staff.

Mission: Determining salaries, duties, schedule, vacations, bonuses and discounts.

The vice president of finance is responsible for the warehouse manager and accountant. Audit and bookkeeping, and keep the liquidity and deposit in the accounts allocated to the company

VP Marketing is associated with sales representatives

Advertising, promotion and distribution of products

As shown in the illustration below:

General Manager

Vice President

Operations Manager Marketing Manager HR Manager CFO

IT Sales Representatives Employees (5) Account Supervisor

Inventory Representatives

The Director General shall have the authority to take decisions and conclude agreements. The Assistant Director General shall supervise the development of the strategies and ensure their implementation in cooperation with the Vice Presidents, each according to his specialization. The Vice Presidents shall be directly associated with the Assistant Director. They shall be the link between the Director and the staff.

Assistant General Manager Vice President / Marketing Manager

sales representatives

Deputy Director / Operations Manager

Responsible Technological Systems Deputy Director / CFO

Account Supervisor

Deputy Managing Director and Human Resources Manager

Employees, warehouse supervisor

The company's strategy has been determined by the diversity of employees without distinction or racism.

Expenses and purchases

An additional machine will be purchased for the manufacture of espresso, $ 1,200 for making ice cream, $ 650 for making a $ 1,000 check in the near future, a $ 50 microwave and some miscellaneous shelves and storage boxes for $ 750 and if the equipment is obtained used it is OK to provide a large amount of liquidity.

Inventory control, warehousing, receipt and delivery are the basis of the operations plan that contributes to the success of the company and leads to the effectiveness of the marketing plan and therefore there should be a great effort to develop an effective operations plan to ensure efficiency as a guide

The periodic inventory system reduces the cost of storage and materials and contains information suppliers to reduce shortages and loss of production.

Hardware needs

The company possesses the Clover machine, which is the that permits the method of fermentation in order to supply the most excellent cup of new coffee in a brief period of time and this innovation combines the leading strategies of collapsing in a coffee pot and particular flavors.

Design of goods and services

The company emphasizes the excellent design of its goods and services. The distinct personality is associated with the overall strategy of the company's broad differentiation, as well as the premium pricing strategy. Other companies, such as manufacturers, also engage in the design of certain goods such as cups, stickers, and cover. In the field of operations management, to ensure that their goods and services reflect the image of the company's high-end brand

Quality Management

The company receives coffee beans carefully from coffee growers who comply with quality standards to ensure high-quality service through warm and friendly leadership. In line with the brand image of the company.

Capacity design processes

The efficiency of operations is the basis of success and therefore the company to improve the capacity and utilization of capacity through the design processes to meet fluctuations in demand and flexibility to adjust staff when the increase in demand in the future or peak hours

To improve capacity and take advantage of capacitance by designing processes to meet demand fluctuations. As operations in the company's cafés are flexible to adjust staff to increase sudden demand during peak hours. In this area of operations management, the company aims to maximize cost effectiveness through efficient workflow and operations One (Hartline & Ferrell, 2011).

speed in achievement and not delay is our most important strategies for the use of time in the best picture while maintaining quality in the product

This is done by training employees in the use of hardware and equipment and dealing with customers

Ensure the availability of the necessary funds to satisfy the company's needs first Powell to ensure that customers ensure products without interruption and eliminate the issues of delay

Raise the level of dealing with suppliers through credibility and friendly relations to support the cases of applications and raw materials and ensure them without delay

Identify the capabilities and faults in the SWAT environment to analyze the company's ability to compete and that all its operations are properly compliant

Building confidence in customers that their access to our products will be fresh products

Improve the work environment in the company to enable the team to work in a team spirit and use time at work, raising loyalty and motivation and lower operating cost

(Heide, Grønhaug & Johannessen, 2002)

The Commitment of Arabicana Company as a good corporate citizen

The company's commitment to its moral, legal and economic responsibilities towards customers and society through the provision of alcohol-free drinks is primarily healthy and clean to suit all the spectrum of society from children, students, employees, pregnant women, the elderly, athletes and diabetics.

The Company sets an appropriate strategy to ensure that a suitable commodity is available for the customer's payment.

Refrances:

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Lacoma, T. (2017, September 6). The Advantages of Research & Development Business Strategies. Retrieved from Chron: http://smallbusiness.chron.com/advantages-research-development-business-strategies-21246.html

Morgan, J. (2015, July 08). The 5 Types of Organizational Structures: Part 2, 'Flatter' Organizations. Retrieved from Forbes: https://www.forbes.com/sites/jacobmorgan/2015/07/06/the-5-types-of-organizational-structures-part-1-the-hierarchy/#122c7db85252

Nagy, J., & Fawcett, S. B. (2017, September 2). Developing Successful Strategies: Planning to Win. Retrieved from Community Toolbox: http://ctb.ku.edu/en/table-of-contents/structure/strategic-planning/develop-strategies/main

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