Operations management 3
pcwc0506
BUS520_m3A13.xlsxProcess Flow Map
| Process Flow Map for Production of Phones at Phone4U Shanghai Manufacturing Plant | ||||
| Step 1 | Time from order received (from customer) until the order is placed into production line queue. | |||
| Step 2 | Time from order entered into production line queue until production begins. | |||
| Step 3 | Time for initial phone construction until decision point of custom vs. non-custom case. | |||
| Step 4a | Setup time for custom case. | |||
| Step 4b | Setup time for standard case. | |||
| Step 5 | Final production. | |||
| Step 6 | Packaging of individual phone and overall order. | |||
| Step 6 | Delay time, from packing to delivery begins (out the door). | |||
| Step 7 | Delivery to customer. | |||
| Rework for steps two (2) and five (5) can be assumed to take additional time equivalent to the time required for the original step. |
Raw Data Year 1
| Year 1 = 2016 | |||||||||||||||
| Order # | Order Month [1= Jan, etc] | Phone Type Ordered | Step # 1 [hours] | Step # 2 [Days] | Rework Step # 2 [1 = Yes, 0 = No] | Step # 3 [Hours] | Custom or Std Case? [C=1 or S=2] | Step #4a [Hours] | Step #4b [Hours] | Step #5 [minutes] | Rework Step # 5 [1 = Yes, 0 = No] | Step#6 [Days] | Delay Time at Step # 6 [days] | Step #7 [Hours] | |
| 1 | 3 | A | 2 | 8 | 0 | 5 | 1 | 3 | 1 | 32 | 0 | 5 | 2 | 3 | |
| 2 | 10 | C | 7 | 7 | 0 | 3 | 1 | 3 | 1 | 36 | 1 | 2 | 2 | 4 | |
| 3 | 2 | B | 3 | 8 | 1 | 6 | 2 | 3 | 2 | 28 | 0 | 2 | 2 | 6 | |
| 4 | 12 | D | 9 | 6 | 1 | 22 | 2 | 4 | 1 | 27 | 0 | 10 | 1 | 4 | |
| 5 | 9 | B | 7 | 8 | 0 | 3 | 1 | 4 | 2 | 36 | 1 | 2 | 2 | 2 | |
| 6 | 6 | D | 8 | 7 | 0 | 6 | 1 | 7 | 2 | 27 | 0 | 2 | 3 | 5 | |
| 7 | 3 | A | 11 | 8 | 0 | 6 | 2 | 4 | 2 | 40 | 1 | 2 | 1 | 4 | |
| 8 | 5 | C | 6 | 5 | 0 | 6 | 1 | 3 | 1 | 29 | 0 | 3 | 2 | 4 | |
| 9 | 5 | A | 10 | 7 | 0 | 4 | 1 | 7 | 1 | 22 | 0 | 3 | 3 | 6 | |
| 10 | 1 | B | 6 | 8 | 0 | 3 | 1 | 5 | 2 | 28 | 1 | 2 | 1 | 5 | |
| 11 | 2 | A | 8 | 5 | 0 | 3 | 1 | 6 | 1 | 23 | 0 | 2 | 3 | 2 | |
| 12 | 5 | D | 7 | 6 | 0 | 4 | 2 | 6 | 1 | 29 | 0 | 5 | 2 | 6 | |
| 13 | 4 | B | 12 | 8 | 1 | 6 | 1 | 7 | 2 | 29 | 1 | 6 | 2 | 4 | |
| 14 | 5 | A | 6 | 3 | 0 | 4 | 1 | 7 | 1 | 24 | 1 | 6 | 2 | 5 | |
| 15 | 5 | C | 12 | 3 | 1 | 4 | 1 | 2 | 1 | 24 | 1 | 4 | 2 | 3 | |
| 16 | 7 | D | 2 | 4 | 0 | 3 | 1 | 7 | 2 | 29 | 0 | 5 | 3 | 2 | |
| 17 | 8 | C | 2 | 8 | 1 | 4 | 2 | 6 | 2 | 36 | 1 | 5 | 1 | 2 | |
| 18 | 2 | A | 9 | 7 | 1 | 5 | 1 | 2 | 1 | 34 | 1 | 3 | 2 | 6 | |
| 19 | 11 | C | 10 | 7 | 1 | 5 | 2 | 4 | 2 | 29 | 1 | 2 | 2 | 6 | |
| 20 | 7 | B | 9 | 7 | 1 | 6 | 1 | 6 | 1 | 40 | 1 | 6 | 3 | 6 | |
| 21 | 9 | D | 11 | 3 | 1 | 5 | 2 | 5 | 2 | 28 | 0 | 5 | 3 | 6 | |
| 22 | 9 | A | 2 | 5 | 1 | 6 | 1 | 7 | 1 | 40 | 1 | 2 | 2 | 4 | |
| 23 | 8 | D | 10 | 8 | 1 | 4 | 2 | 2 | 2 | 39 | 1 | 4 | 1 | 2 | |
| 24 | 11 | C | 10 | 7 | 0 | 4 | 2 | 2 | 1 | 39 | 0 | 4 | 0 | 6 | |
| 25 | 9 | D | 12 | 7 | 1 | 4 | 2 | 7 | 1 | 30 | 1 | 6 | 3 | 2 | |
| 26 | 12 | C | 10 | 4 | 0 | 18 | 1 | 6 | 1 | 39 | 1 | 17 | 1 | 2 | |
| 27 | 9 | D | 4 | 8 | 0 | 4 | 1 | 7 | 1 | 39 | 0 | 3 | 1 | 4 | |
| 28 | 2 | A | 3 | 3 | 0 | 6 | 1 | 2 | 1 | 30 | 1 | 4 | 0 | 3 | |
| 29 | 10 | C | 6 | 8 | 1 | 3 | 1 | 7 | 2 | 32 | 0 | 5 | 2 | 6 | |
| 30 | 8 | D | 4 | 8 | 0 | 5 | 2 | 7 | 1 | 20 | 0 | 5 | 3 | 4 | |
| 31 | 11 | C | 11 | 8 | 0 | 6 | 1 | 7 | 2 | 26 | 1 | 6 | 0 | 5 | |
| 32 | 1 | A | 4 | 6 | 0 | 6 | 2 | 7 | 2 | 33 | 0 | 3 | 3 | 3 | |
| 33 | 6 | B | 5 | 3 | 0 | 5 | 2 | 4 | 2 | 34 | 1 | 2 | 3 | 5 | |
| 34 | 3 | A | 5 | 6 | 1 | 4 | 2 | 6 | 1 | 37 | 0 | 5 | 3 | 2 | |
| 35 | 10 | D | 6 | 3 | 0 | 3 | 1 | 4 | 1 | 31 | 0 | 6 | 1 | 2 | |
| 36 | 12 | C | 2 | 4 | 1 | 22 | 1 | 6 | 2 | 34 | 0 | 6 | 3 | 6 | |
| 37 | 7 | B | 6 | 3 | 0 | 6 | 2 | 5 | 1 | 27 | 0 | 5 | 0 | 5 | |
| 38 | 11 | C | 6 | 3 | 1 | 4 | 2 | 7 | 2 | 26 | 1 | 2 | 1 | 4 | |
| 39 | 7 | D | 5 | 8 | 0 | 6 | 1 | 3 | 1 | 32 | 1 | 5 | 3 | 5 | |
| 40 | 3 | A | 8 | 7 | 1 | 6 | 1 | 5 | 2 | 22 | 0 | 5 | 2 | 5 | |
| 41 | 3 | B | 9 | 3 | 0 | 5 | 1 | 6 | 1 | 28 | 1 | 6 | 0 | 5 | |
| 42 | 11 | C | 5 | 4 | 1 | 5 | 2 | 7 | 1 | 31 | 0 | 4 | 1 | 3 | |
| 43 | 2 | A | 4 | 4 | 0 | 4 | 2 | 3 | 2 | 34 | 1 | 5 | 3 | 2 | |
| 44 | 11 | D | 10 | 5 | 0 | 3 | 2 | 3 | 1 | 32 | 0 | 2 | 2 | 5 | |
| 45 | 3 | A | 10 | 6 | 0 | 4 | 2 | 2 | 2 | 33 | 0 | 5 | 3 | 5 | |
| 46 | 7 | D | 4 | 6 | 1 | 4 | 1 | 2 | 2 | 38 | 1 | 5 | 1 | 4 | |
| 47 | 8 | C | 9 | 7 | 0 | 3 | 1 | 3 | 2 | 27 | 0 | 2 | 3 | 5 | |
| 48 | 6 | B | 3 | 4 | 0 | 3 | 1 | 2 | 1 | 34 | 0 | 3 | 1 | 2 | |
| 49 | 4 | A | 12 | 7 | 1 | 3 | 1 | 6 | 1 | 39 | 1 | 3 | 1 | 3 | |
| 50 | 1 | B | 9 | 3 | 1 | 6 | 2 | 4 | 1 | 26 | 1 | 6 | 2 | 5 | |
| 51 | 2 | A | 5 | 4 | 1 | 6 | 2 | 5 | 2 | 30 | 0 | 6 | 0 | 2 | |
| 52 | 1 | B | 8 | 7 | 0 | 3 | 1 | 5 | 1 | 21 | 0 | 4 | 1 | 2 | |
| 53 | 9 | C | 12 | 7 | 1 | 3 | 2 | 2 | 1 | 23 | 0 | 2 | 3 | 2 | |
| 54 | 9 | D | 11 | 6 | 0 | 3 | 1 | 4 | 1 | 34 | 1 | 3 | 0 | 5 | |
| 55 | 4 | A | 6 | 4 | 0 | 6 | 2 | 2 | 2 | 37 | 1 | 5 | 0 | 6 | |
| 56 | 1 | B | 2 | 8 | 0 | 3 | 1 | 4 | 1 | 26 | 0 | 4 | 3 | 2 | |
| 57 | 1 | A | 7 | 3 | 0 | 6 | 1 | 5 | 1 | 29 | 0 | 3 | 1 | 2 | |
| 58 | 2 | B | 5 | 7 | 0 | 4 | 2 | 3 | 2 | 20 | 0 | 4 | 1 | 4 | |
| 59 | 2 | C | 3 | 6 | 1 | 3 | 2 | 7 | 1 | 37 | 1 | 5 | 2 | 6 | |
| 60 | 8 | D | 7 | 7 | 1 | 4 | 1 | 3 | 2 | 27 | 1 | 6 | 2 | 2 | |
| 61 | 5 | B | 11 | 6 | 1 | 5 | 2 | 6 | 1 | 26 | 1 | 5 | 2 | 5 | |
| 62 | 6 | C | 8 | 4 | 0 | 5 | 1 | 6 | 1 | 22 | 0 | 3 | 3 | 6 | |
| 63 | 3 | A | 11 | 6 | 0 | 3 | 2 | 2 | 1 | 34 | 1 | 4 | 3 | 2 | |
| 64 | 2 | B | 9 | 6 | 0 | 6 | 2 | 4 | 1 | 23 | 1 | 3 | 0 | 3 | |
| 65 | 12 | C | 3 | 5 | 0 | 28 | 1 | 3 | 2 | 39 | 0 | 15 | 0 | 4 | |
| 66 | 1 | A | 2 | 4 | 1 | 3 | 2 | 4 | 2 | 33 | 1 | 6 | 3 | 4 | |
| 67 | 9 | D | 9 | 3 | 0 | 3 | 2 | 6 | 2 | 28 | 1 | 2 | 0 | 4 | |
| 68 | 3 | B | 8 | 4 | 0 | 5 | 2 | 7 | 2 | 25 | 0 | 4 | 3 | 2 | |
| 69 | 4 | A | 7 | 6 | 0 | 3 | 2 | 5 | 2 | 23 | 1 | 5 | 1 | 2 | |
| 70 | 12 | C | 12 | 3 | 0 | 24 | 2 | 5 | 1 | 27 | 1 | 3 | 2 | 3 | |
| 71 | 2 | B | 10 | 3 | 0 | 4 | 2 | 2 | 2 | 25 | 0 | 6 | 1 | 2 | |
| 72 | 12 | C | 10 | 7 | 0 | 21 | 1 | 7 | 2 | 30 | 0 | 15 | 2 | 3 | |
| 73 | 1 | A | 12 | 6 | 0 | 6 | 1 | 6 | 2 | 36 | 1 | 6 | 1 | 3 | |
| 74 | 8 | D | 3 | 8 | 1 | 6 | 1 | 7 | 2 | 30 | 0 | 2 | 2 | 3 | |
| 75 | 7 | C | 5 | 5 | 0 | 4 | 1 | 3 | 2 | 40 | 1 | 4 | 0 | 5 | |
| 76 | 7 | D | 12 | 5 | 0 | 3 | 1 | 6 | 1 | 30 | 0 | 3 | 1 | 3 | |
| 77 | 8 | C | 9 | 6 | 0 | 4 | 1 | 5 | 2 | 37 | 0 | 5 | 3 | 5 | |
| 78 | 11 | D | 5 | 7 | 1 | 6 | 2 | 4 | 2 | 26 | 0 | 5 | 2 | 5 | |
| 79 | 2 | A | 4 | 7 | 0 | 5 | 1 | 3 | 1 | 23 | 1 | 4 | 2 | 2 | |
| 80 | 12 | C | 12 | 5 | 0 | 29 | 2 | 7 | 2 | 24 | 1 | 17 | 2 | 4 | |
| 81 | 3 | B | 6 | 7 | 1 | 5 | 1 | 6 | 1 | 34 | 0 | 5 | 1 | 2 | |
| 82 | 3 | A | 4 | 3 | 1 | 3 | 2 | 6 | 1 | 39 | 0 | 3 | 2 | 3 | |
| 83 | 7 | C | 8 | 5 | 1 | 4 | 2 | 7 | 1 | 33 | 1 | 5 | 0 | 5 | |
| 84 | 5 | D | 6 | 3 | 1 | 3 | 2 | 7 | 2 | 33 | 0 | 4 | 1 | 2 | |
| 85 | 5 | C | 9 | 4 | 1 | 6 | 2 | 3 | 1 | 30 | 0 | 4 | 0 | 3 | |
| 86 | 8 | D | 3 | 5 | 0 | 6 | 1 | 2 | 1 | 28 | 1 | 3 | 3 | 4 | |
| 87 | 10 | C | 7 | 4 | 1 | 3 | 2 | 6 | 1 | 38 | 0 | 6 | 1 | 3 | |
| 88 | 12 | D | 8 | 4 | 0 | 21 | 1 | 2 | 1 | 33 | 1 | 15 | 3 | 6 | |
| 89 | 8 | A | 3 | 7 | 1 | 3 | 1 | 6 | 1 | 21 | 1 | 4 | 2 | 3 | |
| 90 | 8 | C | 6 | 4 | 1 | 3 | 1 | 7 | 1 | 32 | 1 | 4 | 2 | 4 | |
| 91 | 3 | B | 2 | 3 | 1 | 3 | 1 | 6 | 1 | 24 | 1 | 3 | 3 | 2 | |
| 92 | 9 | C | 3 | 6 | 0 | 3 | 2 | 2 | 2 | 26 | 0 | 2 | 3 | 5 | |
| 93 | 8 | D | 10 | 7 | 1 | 3 | 2 | 3 | 1 | 38 | 1 | 2 | 3 | 2 | |
| 94 | 5 | B | 6 | 5 | 0 | 3 | 1 | 5 | 2 | 39 | 0 | 6 | 2 | 5 | |
| 95 | 1 | A | 12 | 4 | 1 | 6 | 1 | 4 | 1 | 28 | 1 | 3 | 1 | 5 | |
| 96 | 1 | B | 7 | 3 | 0 | 3 | 1 | 7 | 2 | 28 | 0 | 2 | 1 | 4 | |
| 97 | 1 | A | 5 | 4 | 1 | 6 | 1 | 3 | 2 | 37 | 1 | 2 | 3 | 6 | |
| 98 | 12 | C | 4 | 5 | 1 | 26 | 2 | 2 | 2 | 21 | 1 | 17 | 0 | 5 | |
| 99 | 10 | D | 5 | 3 | 1 | 5 | 2 | 2 | 2 | 37 | 1 | 6 | 1 | 5 | |
| 100 | 8 | C | 10 | 8 | 0 | 3 | 1 | 4 | 1 | 40 | 1 | 2 | 2 | 5 | |
| 101 | 7 | D | 5 | 3 | 1 | 3 | 2 | 5 | 1 | 35 | 0 | 6 | 3 | 6 | |
| 102 | 7 | C | 10 | 3 | 1 | 4 | 2 | 5 | 1 | 24 | 0 | 6 | 0 | 5 | |
| 103 | 9 | D | 11 | 7 | 0 | 4 | 1 | 2 | 2 | 37 | 1 | 4 | 3 | 2 | |
| 104 | 9 | C | 5 | 4 | 0 | 4 | 2 | 7 | 1 | 24 | 0 | 4 | 0 | 6 | |
| 105 | 10 | D | 8 | 7 | 1 | 5 | 1 | 4 | 2 | 28 | 0 | 3 | 0 | 3 | |
| 106 | 6 | A | 11 | 3 | 1 | 4 | 2 | 3 | 1 | 29 | 1 | 3 | 0 | 2 | |
| 107 | 4 | B | 8 | 8 | 0 | 6 | 2 | 6 | 1 | 23 | 0 | 3 | 0 | 2 | |
| 108 | 8 | C | 9 | 6 | 1 | 3 | 1 | 4 | 1 | 26 | 0 | 3 | 0 | 5 | |
| 109 | 8 | D | 5 | 7 | 1 | 3 | 1 | 2 | 1 | 32 | 0 | 3 | 2 | 3 | |
| 110 | 4 | A | 11 | 4 | 1 | 5 | 2 | 6 | 1 | 29 | 0 | 3 | 0 | 5 | |
| 111 | 1 | B | 9 | 6 | 0 | 3 | 2 | 2 | 2 | 25 | 1 | 6 | 2 | 5 | |
| 112 | 3 | C | 10 | 3 | 1 | 4 | 2 | 7 | 1 | 29 | 1 | 3 | 0 | 4 | |
| 113 | 7 | D | 2 | 5 | 0 | 5 | 2 | 5 | 2 | 29 | 1 | 3 | 1 | 2 | |
| 114 | 12 | C | 12 | 6 | 0 | 26 | 1 | 5 | 1 | 31 | 1 | 9 | 3 | 5 | |
| 115 | 2 | B | 3 | 7 | 1 | 3 | 2 | 6 | 1 | 31 | 0 | 2 | 0 | 5 | |
| 116 | 7 | A | 11 | 6 | 1 | 4 | 2 | 3 | 2 | 36 | 1 | 4 | 2 | 6 | |
| 117 | 3 | B | 6 | 6 | 1 | 3 | 1 | 7 | 1 | 23 | 1 | 5 | 3 | 6 | |
| 118 | 4 | C | 11 | 6 | 0 | 3 | 1 | 6 | 2 | 25 | 0 | 6 | 3 | 4 | |
| 119 | 2 | A | 4 | 5 | 0 | 3 | 1 | 2 | 1 | 24 | 1 | 6 | 3 | 4 | |
| 120 | 6 | D | 3 | 6 | 1 | 6 | 1 | 3 | 2 | 36 | 0 | 4 | 2 | 2 | |
| 121 | 11 | C | 4 | 5 | 1 | 4 | 1 | 7 | 2 | 37 | 0 | 6 | 0 | 4 | |
| 122 | 10 | D | 2 | 6 | 1 | 4 | 1 | 3 | 1 | 30 | 0 | 6 | 1 | 4 | |
| 123 | 8 | C | 10 | 5 | 1 | 4 | 2 | 7 | 1 | 23 | 0 | 2 | 0 | 6 | |
| 124 | 1 | A | 4 | 7 | 1 | 4 | 2 | 7 | 1 | 31 | 0 | 3 | 0 | 2 | |
| 125 | 8 | C | 8 | 5 | 1 | 6 | 2 | 7 | 2 | 20 | 0 | 2 | 2 | 3 | |
| 126 | 3 | B | 5 | 8 | 0 | 6 | 1 | 7 | 1 | 26 | 1 | 5 | 2 | 3 | |
| 127 | 12 | D | 2 | 6 | 0 | 15 | 1 | 2 | 1 | 24 | 1 | 6 | 1 | 5 | |
| 128 | 3 | A | 12 | 6 | 1 | 5 | 1 | 5 | 2 | 24 | 1 | 2 | 0 | 3 | |
| 129 | 11 | C | 9 | 7 | 1 | 3 | 2 | 6 | 2 | 30 | 0 | 6 | 3 | 2 | |
| 130 | 7 | B | 10 | 3 | 1 | 6 | 2 | 7 | 2 | 37 | 0 | 5 | 2 | 6 | |
| 131 | 1 | A | 7 | 6 | 1 | 4 | 1 | 7 | 1 | 37 | 1 | 3 | 1 | 3 | |
| 132 | 3 | B | 7 | 7 | 1 | 3 | 1 | 5 | 2 | 38 | 0 | 5 | 2 | 4 | |
| 133 | 4 | A | 9 | 5 | 1 | 3 | 2 | 7 | 2 | 25 | 1 | 6 | 2 | 2 | |
| 134 | 10 | C | 11 | 4 | 1 | 4 | 2 | 2 | 2 | 34 | 0 | 3 | 2 | 5 | |
| 135 | 2 | B | 12 | 8 | 0 | 5 | 2 | 4 | 2 | 23 | 0 | 6 | 0 | 4 | |
| 136 | 10 | D | 5 | 3 | 0 | 3 | 2 | 6 | 2 | 22 | 0 | 5 | 1 | 4 | |
| 137 | 10 | C | 4 | 3 | 1 | 6 | 1 | 6 | 1 | 21 | 0 | 4 | 1 | 3 | |
| 138 | 6 | B | 10 | 3 | 1 | 6 | 2 | 3 | 1 | 26 | 0 | 6 | 2 | 2 | |
| 139 | 12 | D | 3 | 6 | 1 | 26 | 1 | 5 | 1 | 24 | 1 | 6 | 2 | 5 | |
| 140 | 11 | C | 6 | 7 | 0 | 3 | 2 | 2 | 2 | 33 | 1 | 4 | 0 | 5 | |
| 141 | 5 | B | 7 | 5 | 0 | 3 | 1 | 5 | 1 | 20 | 0 | 6 | 0 | 4 | |
| 142 | 9 | C | 2 | 8 | 1 | 4 | 1 | 7 | 2 | 36 | 0 | 2 | 2 | 4 | |
| 143 | 4 | A | 10 | 8 | 1 | 5 | 2 | 7 | 1 | 27 | 0 | 6 | 3 | 2 | |
| 144 | 11 | D | 8 | 8 | 1 | 5 | 2 | 4 | 1 | 34 | 0 | 6 | 3 | 4 | |
| 145 | 3 | B | 8 | 7 | 0 | 5 | 1 | 2 | 1 | 24 | 0 | 3 | 3 | 2 | |
| 146 | 2 | A | 6 | 6 | 1 | 3 | 1 | 3 | 2 | 28 | 0 | 6 | 0 | 2 | |
| 147 | 3 | B | 10 | 8 | 1 | 3 | 2 | 2 | 2 | 33 | 0 | 6 | 3 | 2 | |
| 148 | 3 | A | 4 | 8 | 1 | 4 | 1 | 3 | 2 | 36 | 0 | 3 | 0 | 3 | |
| 149 | 12 | C | 8 | 3 | 1 | 23 | 2 | 2 | 1 | 33 | 0 | 13 | 1 | 3 | |
| 150 | 10 | D | 2 | 3 | 0 | 6 | 1 | 4 | 2 | 32 | 1 | 6 | 3 | 2 | |
| 151 | 7 | C | 11 | 7 | 1 | 6 | 2 | 4 | 2 | 36 | 1 | 3 | 1 | 4 | |
| 152 | 2 | A | 10 | 7 | 0 | 4 | 1 | 2 | 2 | 37 | 0 | 6 | 1 | 6 | |
| 153 | 1 | B | 9 | 6 | 0 | 6 | 1 | 3 | 1 | 26 | 1 | 6 | 0 | 2 | |
| 154 | 10 | D | 10 | 5 | 1 | 3 | 1 | 5 | 1 | 39 | 0 | 6 | 1 | 2 | |
| 155 | 5 | B | 7 | 4 | 0 | 6 | 1 | 5 | 2 | 40 | 0 | 4 | 2 | 6 | |
| 156 | 11 | C | 4 | 8 | 0 | 3 | 1 | 4 | 2 | 20 | 1 | 3 | 1 | 4 | |
| 157 | 7 | D | 11 | 3 | 0 | 5 | 2 | 3 | 2 | 35 | 1 | 2 | 0 | 4 | |
| 158 | 9 | C | 11 | 7 | 1 | 4 | 2 | 7 | 1 | 27 | 1 | 4 | 3 | 5 | |
| 159 | 8 | D | 5 | 7 | 1 | 4 | 1 | 4 | 1 | 34 | 1 | 2 | 3 | 5 | |
| 160 | 10 | C | 9 | 5 | 1 | 5 | 1 | 7 | 2 | 21 | 1 | 6 | 3 | 2 | |
| 161 | 7 | D | 2 | 4 | 1 | 3 | 1 | 4 | 1 | 21 | 1 | 2 | 3 | 3 | |
| 162 | 3 | A | 9 | 3 | 1 | 6 | 2 | 5 | 2 | 35 | 0 | 6 | 2 | 3 | |
| 163 | 3 | B | 9 | 7 | 1 | 3 | 2 | 3 | 1 | 30 | 1 | 3 | 2 | 5 | |
| 164 | 1 | A | 10 | 6 | 1 | 4 | 1 | 7 | 1 | 33 | 1 | 6 | 3 | 3 | |
| 165 | 8 | D | 2 | 7 | 0 | 4 | 2 | 5 | 1 | 29 | 0 | 2 | 1 | 3 | |
| 166 | 1 | B | 8 | 7 | 1 | 5 | 1 | 7 | 2 | 36 | 1 | 5 | 1 | 3 | |
| 167 | 3 | A | 12 | 8 | 0 | 6 | 1 | 5 | 2 | 32 | 0 | 5 | 1 | 5 | |
| 168 | 12 | C | 3 | 6 | 0 | 25 | 2 | 7 | 1 | 27 | 0 | 3 | 2 | 3 | |
| 169 | 6 | D | 2 | 3 | 1 | 4 | 2 | 3 | 2 | 26 | 0 | 5 | 2 | 4 | |
| 170 | 8 | C | 3 | 6 | 1 | 4 | 1 | 7 | 2 | 26 | 0 | 5 | 0 | 3 | |
| 171 | 11 | D | 6 | 4 | 0 | 5 | 1 | 7 | 2 | 27 | 0 | 2 | 0 | 2 | |
| 172 | 4 | B | 3 | 8 | 0 | 5 | 2 | 7 | 2 | 38 | 1 | 2 | 2 | 4 | |
| 173 | 2 | A | 12 | 6 | 1 | 4 | 1 | 3 | 1 | 20 | 0 | 3 | 3 | 5 | |
| 174 | 5 | B | 8 | 5 | 0 | 3 | 1 | 2 | 2 | 37 | 1 | 5 | 2 | 4 | |
| 175 | 12 | D | 3 | 3 | 1 | 22 | 2 | 3 | 1 | 23 | 1 | 8 | 0 | 2 | |
| 176 | 3 | C | 6 | 7 | 0 | 4 | 1 | 2 | 2 | 26 | 0 | 3 | 3 | 3 | |
| 177 | 5 | B | 3 | 7 | 1 | 6 | 1 | 6 | 2 | 24 | 0 | 5 | 0 | 3 | |
| 178 | 6 | C | 10 | 5 | 0 | 5 | 1 | 4 | 1 | 22 | 1 | 6 | 1 | 4 | |
| 179 | 6 | D | 5 | 7 | 1 | 6 | 2 | 3 | 1 | 29 | 0 | 3 | 0 | 2 | |
| 180 | 8 | C | 8 | 7 | 1 | 4 | 1 | 6 | 1 | 25 | 1 | 2 | 0 | 5 | |
| 181 | 9 | D | 11 | 3 | 0 | 5 | 2 | 2 | 1 | 24 | 1 | 2 | 3 | 2 | |
| 182 | 3 | A | 9 | 8 | 1 | 6 | 1 | 2 | 2 | 29 | 1 | 4 | 3 | 6 | |
| 183 | 6 | C | 11 | 5 | 1 | 5 | 2 | 7 | 2 | 33 | 0 | 5 | 1 | 3 | |
| 184 | 5 | D | 2 | 7 | 1 | 3 | 2 | 6 | 1 | 35 | 1 | 4 | 2 | 6 | |
| 185 | 12 | C | 4 | 8 | 1 | 15 | 2 | 4 | 1 | 22 | 0 | 9 | 1 | 5 | |
| 186 | 6 | D | 11 | 8 | 1 | 3 | 2 | 5 | 1 | 31 | 1 | 2 | 1 | 3 | |
| 187 | 6 | C | 3 | 5 | 1 | 4 | 1 | 7 | 2 | 23 | 0 | 2 | 0 | 2 | |
| 188 | 11 | D | 12 | 3 | 0 | 6 | 1 | 6 | 1 | 40 | 0 | 3 | 2 | 5 | |
| 189 | 9 | C | 2 | 4 | 0 | 5 | 2 | 6 | 2 | 24 | 1 | 4 | 1 | 5 | |
| 190 | 8 | A | 9 | 8 | 0 | 5 | 2 | 3 | 2 | 20 | 1 | 2 | 0 | 5 | |
| 191 | 11 | C | 11 | 4 | 1 | 5 | 2 | 5 | 2 | 31 | 1 | 4 | 3 | 4 | |
| 192 | 5 | B | 6 | 5 | 0 | 5 | 2 | 4 | 1 | 34 | 0 | 6 | 2 | 4 | |
| 193 | 11 | D | 2 | 6 | 1 | 6 | 2 | 2 | 1 | 29 | 0 | 4 | 1 | 5 | |
| 194 | 10 | C | 8 | 4 | 0 | 6 | 2 | 5 | 2 | 39 | 0 | 6 | 1 | 2 | |
| 195 | 2 | A | 8 | 4 | 1 | 4 | 2 | 6 | 1 | 26 | 0 | 6 | 2 | 2 | |
| 196 | 8 | D | 7 | 8 | 1 | 3 | 1 | 6 | 2 | 26 | 1 | 4 | 3 | 6 | |
| 197 | 5 | C | 2 | 4 | 0 | 5 | 1 | 6 | 2 | 27 | 0 | 5 | 1 | 2 | |
| 198 | 7 | D | 11 | 4 | 0 | 6 | 2 | 3 | 2 | 35 | 1 | 3 | 2 | 3 | |
| 199 | 1 | B | 4 | 6 | 1 | 5 | 1 | 2 | 2 | 32 | 1 | 3 | 1 | 5 | |
| 200 | 6 | A | 10 | 3 | 0 | 3 | 2 | 6 | 1 | 34 | 1 | 2 | 1 | 5 |
Value Curve
| Value Parameter | Phone A | Phone B | Phone C | Phone D | |
| Affordability | 10 | 8 | 3 | 4 | |
| Available Features | 5 | 2 | 8 | 5 | |
| Color Options | 5 | 5 | 1 | 7 | |
| Durability | 6 | 10 | 3 | 9 | |
| Cost | 2 | 2 | 10 | 5 | |
| Quality | 4 | 8 | 3 | 10 | |
| Speed | 8 | 4 | 9 | 9 |
Phone Options Value Curves
Phone A Affordability Available Features Color Options Durability Cost Quality Speed 10 5 5 6 2 4 8 Phone B Affordability Available Features Color Options Durability Cost Quality Speed 8 2 5 10 2 8 4 Phone C Affordability Available Features Color Options Durability Cost Quality Speed 3 8 1 3 10 3 9 Phone D Affordability Available Features Color Options Durability Cost Quality Speed 4 5 7 9 5 10 9
Value Score
Purchase Intent Survey
| Phone A | |||||
| Response | Count | Percentage | Adjustment | Purchase Probability (Overall) | |
| Definitely Yes | 31 | 0.5 | |||
| Likely Yes | 63 | 0.2 | |||
| Possibly | 131 | ||||
| Likely No | 153 | ||||
| Definitely No | 169 | ||||
| Population Size | 25000 | Do not change this number | |||
| Awareness and Availability | 0.075 | Do not change this number | |||
| Purchase Probability (Overall) | |||||
| Estimated number of Adopters = | |||||
| Phone B | |||||
| Response | Count | Percentage | Adjustment | Purchase Probability (Overall) | |
| Definitely Yes | 119 | 0.5 | |||
| Likely Yes | 106 | 0.2 | |||
| Possibly | 53 | ||||
| Likely No | 64 | ||||
| Definitely No | 52 | ||||
| Population Size | 22500 | Do not change this number | |||
| Awareness and Availability | 0.03 | Do not change this number | |||
| Purchase Probability (Overall) | |||||
| Estimated number of Adopters = | |||||
| Phone C | |||||
| Response | Count | Percentage | Adjustment | Purchase Probability (Overall) | |
| Definitely Yes | 174 | 0.5 | |||
| Likely Yes | 155 | 0.2 | |||
| Possibly | 97 | ||||
| Likely No | 53 | ||||
| Definitely No | 198 | ||||
| Population Size | 37200 | Do not change this number | |||
| Awareness and Availability | 0.09 | Do not change this number | |||
| Purchase Probability (Overall) | |||||
| Estimated number of Adopters = | |||||
| Phone D | |||||
| Response | Count | Percentage | Adjustment | Purchase Probability (Overall) | |
| Definitely Yes | 30 | 0.5 | |||
| Likely Yes | 152 | 0.2 | |||
| Possibly | 48 | ||||
| Likely No | 142 | ||||
| Definitely No | 71 | ||||
| Population Size | 36400 | Do not change this number | |||
| Awareness and Availability | 0.08 | Do not change this number | |||
| Purchase Probability (Overall) | |||||
| Estimated number of Adopters = |
Forecasting - M5A13
| Alpha | 0.35 | |||||||
| Phone A | ||||||||
| Year | Actual Sales Last Year | Naïve | 3PMA | 3PWMA | Exp | Weighting* | ||
| 2008 | 50 | Most recent | 0.55 | |||||
| 2009 | 76 | 2nd year back | 0.25 | |||||
| 2010 | 150 | 3rd year back | 0.2 | |||||
| 2011 | 138 | *You may adjust the weightings, just make sure to state as an assumption and justify your choice. | ||||||
| 2012 | 160 | |||||||
| 2013 | 134 | |||||||
| 2014 | 85 | |||||||
| 2015 | 25 | |||||||
| Alpha | 0.32 | |||||||
| Phone B | ||||||||
| Month | Actual Sales Last Year | Naïve | 3PMA | 3PWMA | Exp | |||
| 2008 | 17 | |||||||
| 2009 | 25 | |||||||
| 2010 | 50 | |||||||
| 2011 | 69 | |||||||
| 2012 | 80 | |||||||
| 2013 | 117 | |||||||
| 2014 | 141 | |||||||
| 2015 | 25 | |||||||
| Alpha | 0.35 | |||||||
| Phone C | ||||||||
| Month | Actual Sales Last Year | Naïve | 3PMA | 3PWMA | Exp | |||
| 2008 | 13 | |||||||
| 2009 | 19 | |||||||
| 2010 | 38 | |||||||
| 2011 | 55 | |||||||
| 2012 | 64 | |||||||
| 2013 | 67 | |||||||
| 2014 | 28 | |||||||
| 2015 | 148 | |||||||
| Alpha | 0.38 | |||||||
| Phone D | ||||||||
| Month | Actual Sales Last Year | Naïve | 3PMA | 3PWMA | Exp | |||
| 2008 | 4 | |||||||
| 2009 | 6 | |||||||
| 2010 | 13 | |||||||
| 2011 | 14 | |||||||
| 2012 | 16 | |||||||
| 2013 | 17 | |||||||
| 2014 | 28 | |||||||
| 2015 | 49 |
Historical Data - M6A13
| Historical Data (since phone manufacturing began) | Historical Phone Orders* | |||||||||||||||
| Order Year (Calendar) | Average Step # 1 [hours] | Average Step # 2 [Days] | Average Step # 3 [Hours] | Average Step #4a [Hours] | Average Step #4b [Hours] | Average Step #5 [minutes] | Average Step#6 [Days] | Average Delay Time at Step # 6 [days] | Average Step #7 [Hours] | # Orders (Annual) | # Orders Phone A | # Orders Phone B | # Orders Phone C | # Orders Phone D | ||
| Year -7 | 2008 | 2 | 8 | 5 | 3 | 1 | 32 | 5 | 2 | 6 | 84 | 50 | 17 | 13 | 4 | |
| Year -6 | 2009 | 5 | 7 | 3 | 3 | 1 | 36 | 2 | 2 | 4 | 126 | 76 | 25 | 19 | 6 | |
| Year -5 | 2010 | 3 | 8 | 6 | 3 | 1 | 28 | 2 | 2 | 4 | 250 | 150 | 50 | 38 | 13 | |
| Year -4 | 2011 | 6 | 6 | 22 | 4 | 2 | 27 | 3 | 1 | 4 | 275 | 138 | 69 | 55 | 14 | |
| Year -3 | 2012 | 4 | 8 | 3 | 4 | 2 | 36 | 2 | 2 | 2 | 320 | 160 | 80 | 64 | 16 | |
| Year -2 | 2013 | 2 | 7 | 6 | 7 | 2 | 27 | 2 | 3 | 3 | 335 | 134 | 117 | 67 | 17 | |
| Year -1 | 2014 | 4 | 8 | 6 | 4 | 2 | 40 | 2 | 1 | 4 | 282 | 85 | 141 | 28 | 28 | |
| Year 0 | 2015 | 3 | 5 | 6 | 3 | 3 | 29 | 3 | 2 | 4 | 246 | 25 | 25 | 148 | 49 | |
| * # orders = # sales |
