Based on the discussion preparation scenario, select one of the four key areas of training and assess the likelihood that the chosen training area will enhance business development through increased ROI.

Slide #

Scene/Interaction

Narration

Slide 1

Scene 1 / Taormina Conference Room

(Talking to the student)

Deborah: Hello!

Last week, we reviewed the importance of evaluating training programs and we reviewed the steps of the evaluation process.

We also understood how important it is to evaluate the process data and the outcome data. During the past eight weeks, we have covered the steps of the training design process.

Using the training process model, we have successfully created a training program for Taormina’s call center employees. Creating this training program for the call center is a great short-term plan. However, the company will need many other training programs in the long-term.

Today, we will review five key areas of organizational training. These areas are orientation training, diversity training, sexual harassment training, team training, and cross-cultural training.

These five key areas will provide you, as a training specialist, with enough tools to create training opportunities to enhance the business performance of Taormina.

Let’s get started!

2

Scene 2 / Deborah’s Office

(Talking to the student)

Deborah: As a training specialist, you need to understand the value of orientation training, also known as onboarding.

Orientation training is the most common type of training program. However, it is also the most neglected. It’s important for you to understand the way to create effective orientation training, so that it isn’t done haphazardly.

Through orientation training, new employees are able to learn about the way the organization works and what it values. It is often considered to be the socialization process for new employees.

An onboarding session could be short, as little as half a day - or long, up to several weeks. The length of time will depend on the type of business and the specific tasks that make up the position.

Orientation training is important because it will set the tone of management’s expectations for the job. It will also inform the employee about what to expect on the job. Both are critical to guarantee the effectiveness of the employee’s performance.

Some positive outcomes that may result from an effective orientation are the reduction of anxiety, role ambiguity, and turnover, as well as the improvement of commitment levels.

Let’s complete an activity to review your knowledge of orientation training.

Slide 3

Check Your Understanding Interaction

This will be completed in the form of an interactive slide where students will apply their knowledge of the situation.

For future orientation training in Taormina’s call center, what aspects of the training process model should be used?

Needs Analysis Phase: Incorrect! A TNA is important to determine any hidden issues that need to be addressed in the training. However, it is not enough to create effective training.

Design Phase: Incorrect! It is important to design the training in order to have a proper direction for the program. However, it is not enough to create effective training.

Development Phase: Incorrect! Development will be crucial in order to create and gather the materials necessary to conduct the training program. However, it is not enough to create effective training.

Implementation and Evaluation Phase: Incorrect! Testing the training program and evaluating its effectiveness are essential in order to ensure that training objectives are being met. However, it is not enough to create effective training.

The Entire Training Process Model: Correct! All of the phases of the training process model are necessary for orientation training. Even though the tasks new hires need to learn may seem fairly obvious, working through each step will ensure the most effective training.

Answer 1: Incorrect! A TNA is important to determine any hidden issues that need to be addressed in the training. However, it is not enough to create effective training.

Answer 2: Incorrect! It is important to design the training in order to have a proper direction for the program. However, it is not enough to create effective training.

Answer 3: Incorrect! Development will be crucial in order to create and gather the materials necessary to conduct the training program. However, it is not enough to create effective training.

Answer 4: Incorrect! Testing the training program and evaluating its effectiveness are essential in order to ensure that training objectives are being met. However, it is not enough to create effective training.

Answer 5: Correct! All of the phases of the training process model are necessary for orientation training. Even though the tasks new hires need to learn may seem fairly obvious, working through each step will ensure the most effective training.

Slide 4

Scene 3/Deborah’s Office

Deborah: Great job! Even though we have created one training program for Taormina, it will be important to work through each step of the training process model whenever we design a new type of training.

Since we understand the value of effective onboarding training, we can now review the other four key areas of organizational training.

Do you remember what they are?

Slide 5

Interactive slide

This will be an interactive activity where students will learn each of the remaining key areas of organizational training.

Key Area

Definition

Diversity Training

Focuses on enhancing understanding of differences that are found among people of various backgrounds.

Sexual Harassment Training

Focuses on preventing bullying or coercion of a sexual nature, or the unwelcome or inappropriate promise of rewards in exchange for sexual favors.

Team Training

Focuses on increasing work quality in the organization by enhancing teamwork among co-workers.

Cross-Cultural Training

Focuses on formal efforts to prepare people for more effective

interpersonal relations, and for job success when they interact extensively with individuals from

cultures other than their own.

Button 1: Diversity training focuses on enhancing understanding of differences that are found among people of various backgrounds.

Button 2: Sexual harassment training focuses on preventing bullying or coercion of a sexual nature, or the unwelcome or inappropriate promise of rewards in exchange for sexual favors.

Button 3: Team training focuses on increasing work quality in the organization by enhancing teamwork among co-workers.

Button 4: Cross-cultural training focuses on formal efforts to prepare people for more effective interpersonal relations, and for job success when they interact extensively with individuals from cultures other than their own.

Slide 6

Scene 5/ Deborah’s office

Deborah: Okay!

Today we reviewed five key areas of organizational training. These areas are orientation training, diversity training, sexual harassment training, team training, and cross-cultural training.

Our focus for today was on orientation training, or onboarding. This is the most common type of training, and the most neglected. It is important to remember that you need to go through the training process model for each type of training you design.

We can develop a training effort to cover any of the key areas of organizational training using the training process model we have learned during the past eight weeks.

Remember, you need to develop a specific training objective. Then, you can adjust the design phase to fit the available resources.

Please participate in discussions about the topics we covered today, as well as completing relevant e-Activities.

See you soon!