Bus 340 Communications -week 1 assignment.
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BUS340W1-StandardizedInstructorGuidancejb.pptxBUS 340
Week 1
BUS 340
Business Communications
Week 1
Take advantage of the opportunity to reflect on your own professional experiences
We all come from a lifetime of unique experiences and together we may create some amazing discussions
BUS 340: Business Communications
Introduction to Week 1
The ability to properly communicate is imperative to our professional success. By examining and practicing a variety of communication channels, we will discover appropriate techniques that promote effective personal and organizational performance
Our class will examine various approaches to business communications and how it is a catalyst toward success in our contemporary workplace
Overview & Requirements
Post your introduction: Help us get to know you
Read: Chapters 1 -3 in our text book
Two Discussion Questions: Original Post due by Thursday, 11:59pm
Respond to at least two classmates (or your instructor) for each discussion question: Due by Monday 11:59 pm
Week 1 Assignment: How Proper Communications Can Satisfy Workplace Problems Due by Monday 11:59 pm
Review: Coughlin’s article (located under Required Resources)
Week 1
Bovee, C. L. & Thill, J. V. (2016). Business communication today (13th ed.). Retrieved from https://content.ashford.edu/
The full-text version of this e-book is available through the ConstellationTM database.
Week 1
Required Text
This is a Constellation textbook
London, M., & Mone, E. (2012). Leadership for today and the future. (1st. ed.). San Diego, CA: Bridgepoint Education, Inc.
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This week we will:
Assess ethical, legal, and cultural issues impacting effective global business communication
Evaluate the ethical implications of a business communication to customers
Week 1
Objectives for Week 1
| Activity | Due Date | Format | Grading Percent |
| Read Chapters 1 -3 | |||
| Post Your Introduction | Day 1 | Discussion | .5 |
| Ethical Dilemma vs. Ethical Lapse | Day 3 (1st post) | Discussion | 3 |
| Respond to at least two classmates’ (or your instructor’s) posts | Day 7 | Discussion | Included as part of 2 pts |
| Ethical Choices | Day 3 (1st post) | Discussion | 4 |
| Respond to at least two classmates’ (or your instructor’s) posts | Day 7 | Discussion | Included as part of 4 pts |
| How Proper Communications Can Satisfy Workplace Problems | Day 7 | Assignment | 5 |
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As such, by arming ourselves with the tools we need to effectively communicate in any business landscape, we are positioning ourselves for enhanced success~
| Why is Business Communications Important? |
| Every aspect of the role we serve in the workforce relies on effective communication. Our ability to communicate well is oftentimes the determining factor between our success – or not. |
| If we are unable to communicate the wealth of knowledge, experience, and skill we possess, our colleagues and employers are simply unable to acquire the transfer of information otherwise achieved through effective communication. |
| Effective communication is critical in all aspects of our lives - the manner in which we communication can mean the difference between our success or unnecessary struggle and frustration. |
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@Kruse http://www.forbes.com/sites/kevinkruse/2013/04/09/what-is-leadership
Foundational Aspects
Leadership is not a just a position or a title. It is an action. It is a consistent behavior. To effectively lead, it is vital we are well-versed in how to properly motivate others.
| Importance of Motivation: A Leader’s Perspective |
| Basic Assumptions about People: Maslow’s Hierarchy of Needs appeals to every human beings innate, foundational needs Understanding Needs: the more powerful the need, the more energy we’re willing to devote Understanding Motivation: the five components of motivation include 1) actions, 2) results, 3) evaluations, 4) outcomes, and 5) need satisfaction Dynamics of the Motivational Model: the five aforementioned components of motivation are cyclical; to be successful they all need to work together and work in harmony |
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WHY COMMUNICATION MATTERS
Ensuring we are extremely well-versed in how to communicate effectively in the business world will help us as we face common problems or issues in the workplace
Our contemporary business landscape is a dynamic one. This also leaves every business vulnerable to problems and challenges. While business problems can be a catalyst for change, when they are rooted from ineffective communication skills – it causes unnecessary problems
Our leaders, managers, and colleagues come from a lifetime of unique experiences and backgrounds. That in and of itself can be cause for misunderstandings – if we are not extremely skilled in effective business communications.
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IMPLICATIONS OF EFFECTIVE BUSINESS COMMUNICATION
| It’s Our Responsibility |
| A company’s diverse workforce effects how messages are delivered and received. Just as in any type of communication, the words we chose, tone and inflection, nonverbal cues, and ensuring the receiver has received our message the way it was intended is vital. it is our responsibility to ensure we learn and acquire sufficient knowledge about other cultures to ensure that our communication practices are not only successful, but void of any unintentional disrespect. The ethical, cultural, and legal implications that businesses face is vast because the way we communicate can either add amazing value or lead to arduous ramifications. |
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Common miscommunication can and does result in unnecessary problems. According to Bovee and Thill (2014), some tips for ensuring we are clearly communicating include:
Providing practical, useful information
Presenting our message (or information) in a clear, concise manner
Using concrete language to deliver facts and specific details to ensure the information we are communicating is clear, rather than vague or general material
Developing any requests in a specific manner, so the receiver is clear about our expectations
Ensuring that the information we are presenting is succinctly persuasive, to ensure we’ve captivated their attention
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tIPS & TOOLS
Reference: Bovee, C. L. & Thill, J. V. (2016). Business communication today (13th ed.).
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Lakshmi, B. (2014). Leadership ethics in today’s world: Key issues and perspectives. ASCI Journal of Management, 44(1), 66-72.
| Common Statistics |
| Approximately 91% of customers who receive good customer service are repeat customers Over 80% of customers who reach out to a company and are met with poor quality ‘first impressions’ or low-quality automated phone systems will discontinue as a customer 78% of customers have canceled their purchase or transaction solely because of poor customer service 67% will simply leave (or hang up) if they feel they’re waiting too long for assistance 71% of customers who have run into a problem and the company or employee handled it extremely well will be a return customer |
BUSINESS COMMUNICATIONS & CUSTOMERS
Week 1
Reference: Bovee, C. L. & Thill, J. V. (2016). Business communication today (13th ed.).
Required reading
Bovee, C. L. & Thill, J. V. (2016). Business communication today (13th ed.). Retrieved from https://content.ashford.edu/
Chapter 1: Professional Communication in a Digital, Social, Mobile World
Chapter 2: Collaboration, Interpersonal Communication, and Business Etiquette
Chapter 3: Communication Challenges in a Diverse, Global Marketplace
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Supplemental Required reading & Review
Week 1
Coughlin, D. (2014). Focusing on the fundamentals of effective communication within an organization. Effective Executive, 17(1).
Retrieved from https://search-proquest-com.proxy-library.ashford.edu
Frigon, N. L., & Jackson, H. K. (1996). The leader: Developing the skills & personal qualities you need to lead effectively. New York, NY: AMACOM. Retrieved from http://web.a.ebscohost.com.proxy-library.ashford.edu/ehost/search/basic?sid=5e6ea45b-c64c-4727-a774-27f141ea5b70@sessionmgr4010&vid=40&tid=2003EB
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MISCELLENAEOUs tips
To be eligible to earn full credit, discussion question posts and replies should be substantial in nature.
I highly recommend striving to exceed minimum requirements. It’s a far safer bet than trying to simply meet the minimum requirements.
Be sure to clearly and concisely follow the assignments requirements.
Create an outline based on the details contained in the assignments requirements. It will serve you well. I promise.
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Greatest tips Will serve you well throughout your educational journey
All professor are committed to adhering to the universities policies and procedures, but we all have certain areas expectations that may be more dominate than others. Adhere to your instructor’s specific requirements. In time, you will notice that all are providing invaluable information to add to you toolbox of knowledge
Follow directions specifically. Avoid being creative. Academic writing leaves little room for creativity. Strive to use formal language and adhere to APA guidelines. It is the best insurance buffer available
Use templates and sample APA papers until you become accustomed to APA’s requirements. Rather than trying to memorize it all now, focus on learning and use the resources we offer to your advantage, but avoid ignoring the vital importance of APA guidelines
I’ve seen far too many students continue to loose points because they choose to
ignore feedback
AMAZING SUPPORT SYSTEM
Listed under ‘Writing Center & Library’ are links to the following:
TAKE ADVANTAGE OF AVAILABLE RESOURCES
Listed under the email tab on the left hand menu is an icon similar to this. Click here for access to tech supports phone number, email, and chat options
The Writing Center
http://writingcenter.ashford.edu
Any questions about the content you’ve developed?
Formatting concerns?
APA questions?
I highly recommend getting into the habit of submitting all work to the Writing Center prior to submitting for a grade. They will help you catch errors that will help you avoid running the risk of submitting erroneous errors in your written assignments
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Any questions?
Please post your questions in the Ask Your Instructor thread. For question that are private, be sure to reserve those for email correspondence
References
Bovee, C. L. & Thill, J. V. (2016). Business communication today (13th ed.).
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