Corporate Social Responsibility

Team Planning Worksheet

Name Jessica A Mitchell

PART 1: Review the business problem and team member profiles within the Team Planning Activity. Then fill in the charts below to select the team members for the problem-solving team, create a team communication plan, and answer the questions about delegating responsibilities and resolving conflict. PART 2: Select three members to be part of the team and give the rationale for each of your decisions. Don’t forget to include the 4th team member assigned by your manager.

Name Current department

Explain the reasons for including this specific functional

area in an organizational team

in terms of the advantages offered.

What role would this individual fill on the

team?

Example: Owen Davidson

Example: Distribution, Truck Driver

Example: It is essential to get the perspective of the Operations functional area and ensure the supply chain team is involved in the problem-solving since they will be the ones that will have to implement the solution.

Example: Owen is known as a team player, and because of all his connections, he will be the team’s information gatherer.

Team Member 1: Jim Rohn

Sales manager The sales department is essential because it will help drive the sales of Nova 101k associates.

Management, recruitment, coaching and monitoring of the performance of the different sales representatives.

Team Member 2: Zig Zigler

Accountant Accounting functional area is needed to help in budgeting purposes.

Approve the different expenses and identify any potential variances.

Team Member 3: Napoleon Hill

Human Resource manager

It is very important to get the input of a human resource personnel to make sure that we have the right talent and skills needed in the organization.

Help in the recruitment process and also help select the right candidates to fill in positions (Müller et al., 2019).

Assigned Team Member 4: Me

Accountant With the leadership skills obtained during the internship I will be able to oversee and push the company towards success.

Offer advice on the different ways that can be used in the reduction of costs, increase of revenue and the growth of profits.

PART 3: Create a communication plan that includes recommendations for how the team will connect daily, weekly, and over the course of the project. Include innovative, reliable technology strategies where possible. Use proper spelling and grammar. Your plan should be 1–2 paragraphs.

Each day, the team will connect through the use of emails to share documents and important messages. They will also connect through the use of phone calls when they need to share something urgent to the team members. At the end of each week there will be zoom meetings where the team members will update each other on the progress of the project. The zoom meetings will allow the team to ask any questions they have if they need clarification on their roles (Arandi-Klee et al., 2020). At the end of the month, a physical meeting will be held at the company where the project team will evaluate the project and determine any variances that need to be communicated. The team will be free to contact each other through phone calls and even face to face all through the project if they need any help.

PART 4: Solving the Business Problem and Delegating Tasks

Business Problem The logistics function (warehousing, trucking, inventory, etc.) is having a problem with channels of distribution. Some customers have recently complained that their orders are delayed 2-3 weeks, while others have praised the company for delivering the orders in advance. It will require a cross-functional team to study and problem-solve the situation. List the steps to solve the distribution problem and then select team members who could be responsible for the task based on their business skills and soft skills.

Step Action Team member(s)

List business skills from their function

Describe effective team

characteristics

and explain how those

characteristics would support a

team effort example Identify and define

the problem, gather information

Owen Example: List members and their work-related strengths that will help define the problem. Example: Owen— knowledge of inventory from the trucking perspective, understands the delivery schedule problems.

List soft skills that will help accomplish this task. Example: Owen— understands the problem from the customer’s perspective from delivery problems. He is a team player and can see all sides of a problem.

1 Goal setting and problem definition.

Jim Rohn Has skills in team leadership and problem solving. Has worked with clients more and understands their problems better (Picciotto, 2020).

Jim Rohn understands the problem from the perspective of the customer because he has been working in sales for a long time.

2 Budgeting and estimation of the costs.

Zig Zigler Has accounting skills that are needed to create budget.

Forecatsing and estimation to help create a sheet that shows the expenses that will be needed to correct the distribution channels and make sure customers are served on time.

3 Hire additional staff to reduce the delays and increase customer satisfaction.

Napoleón Hill Is known for the ability to recruit the best talent and will be able to get additional staff to work in the company to make sure the retirement clients are

Recruitment skills will help attract the right talent while the selection skills will make sure the candidates selected are capable of

served on time. delivering beyond expectations.

4 Determine the reasons why the customers are not served on time through a customer survey.

Assigned team member

Leadership skills will help ensure that I can take charge and determine what is causing delays in the organization.

Customer service and effective communication skills will help ascertain what is wrong.

PART 5: Conflict Resolution

Describe strategies that will be used to avoid and resolve conflicts between members of the team.

 Also consider the consequences of not addressing the conflict.

Use proper spelling and grammar. Your response should be 1–2 paragraphs.

To help avoid conflicts among the team members clear expectations will be set at the beginning of the project where each team member will know what role they will be expected to perform and the different functions within the role. A culture of collaboration and a team spirit will be highly encouraged so that the conflicts between the team are very minimal and each of the member understands the value of each of the team members (Melin, 2021). Team building activities will help the team members understand how unique and different the team members are to avoid offending and annoying each other in the course of the project.Team building activities will help the team understand the strengths and weaknesses of the team members.

When it comes to the solving of conflicts within the team, mediation will be the best technique to be used. With mediation both sides of the argument will be given an opportunity to express themselves and the concerns which they have (Melin, 2021). A neutral person will be used and in this case the human resource manager will be ideal person to help in the solving of the conflict. The strategy will be to arrive at a win win situation where none of the team members will feel as if they have lost. If conflicts are not addressed then the team will not be able to work together effectively and there will be lack of respect for each other.

PART 6: Conclusion

Summarize how your plan will result in an effective team that will contribute to organizational success. Use proper spelling and grammar. Your summary should be 1–2 paragraphs.

The plan will have an effective team because it encourages that all the team members respect the input of each other. When all the team members value the input of one another they will feel valued and important. The communication plan will make sure that all the team members are always up to date with the project progress to help enhance productivity. In the meetings the members will be able to ask any questions which they have and will get clarity on any confusion they might have. Conflicts will be solved well to promote an understanding that will increase effectiveness of the team.

References

Arandi-Klee, R., Marks, E., Assaker, A., & Llenas, L. (2020). D7. 1 Dissemination and

Communication plan (DCP)–1st version.

Melin, M. M. (2021). The business of peace: understanding corporate contributions to conflict

management. International Interactions, 47(1), 107-134.

Müller, R., Drouin, N., & Sankaran, S. (2019). Modeling organizational project

management. Project Management Journal, 50(4), 499-513.

Picciotto, R. (2020). Towards a ‘New Project Management’movement? An international

development perspective. International Journal of Project Management, 38(8), 474-485.